Sound Delay with Forwarding, not ISP related

Posts: 3 · New Forum Member Joined: Nov 09, 2005 Posts: 3

I've got my Vonage numbers forwarding to a land-line local number. I've read of problems with Delay in phone discussions when your Internet connection is bogged down or slow, in this situation I don't even have a Vonage Device plugged in, the line instantly forwards to another number, why are my conversations delayed?

~Jeff

Posts: 3 · New Forum Member Joined: Nov 09, 2005 Posts: 3

24 hours later no reponses, that's shocking to me...

Posts: 2135 · Posted: Thu Nov 10, 2005 9:38 pm Post subject:

jeff221 wrote:

24 hours later no reponses, that's shocking to me...

Our forums have been locked down to postings during a server upgrade.

Give it time, as most members are currently hitting the old sites IP address (DNS changed also), and not this site.

Posts: 4751 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4751

It is surprising, but sometimes no one has an answer. Let's try this. Someone calls your Vonage number. It gets picked up by a Vonage server, is digitized, and enters the internet. The Vonage system recognizes that your adapter is off line, so it transmits the voice data to a carrier servicing the land line that you've designated for handling this situation. You take the call and experience delays because it _is_ going over the internet, and sometimes that's slow. It is a VoIP call, but it's getting transferred to land lines at both ends.

I don't know that this is how it's working, but it sounds like a possibility.

Posts: 3 · New Forum Member Joined: Nov 09, 2005 Posts: 3

Steve48 wrote:

It is surprising, but sometimes no one has an answer. Let's try this. Someone calls your Vonage number. It gets picked up by a Vonage server, is digitized, and enters the internet. The Vonage system recognizes that your adapter is off line, so it transmits the voice data to a carrier servicing the land line that you've designated for handling this situation. You take the call and experience delays because it _is_ going over the internet, and sometimes that's slow. It is a VoIP call, but it's getting transferred to land lines at both ends.

I don't know that this is how it's working, but it sounds like a possibility.

Thanks for your reply Steve, Just to make things clear. I've got the Vonage number on hard forward, not to just forward when the adapter is offline. I've got it setup in the config of the number to instantly forward to the landline, so the adapter (plugged in or not) never gets the call.

I expected a little delay, or sound quality degradation considering after all, it is VoIP, but this delay is quite noticeable, almost 1.5 - 2 seconds.

Posts: 4751 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4751

OK, understood, but hard forward or not, the call is being handled by Vonage over the internet. If it's a call that's local to you, I suppose that in principle a local server could recognize that the call is for a local Vonage customer who has it forwarded and immediately route it back to the landline system, but I don't think that's what happens. I think it goes over the internet to a Vonage server that's set up to process calls. There the situation is recognized and it's sent back to the local landline system- over the internet.

Perhaps a network savvy member could jump in and tell us more.