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turbo53
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Posts: 192
Location: Virginia, USA

PostPosted: Sat Nov 12, 2005 11:16 pm    Post subject: Reply with quote Back to top

kpdillon wrote:
VideoTape: Great Posting - thanks for that information. For those interested in giving Vonage tech support the exact setting to modify ask them to change the ON_HOOK_VOLTS from 48 to 45.

This probably explains why my phones stopped ringing a couple of weeks ago. I needed to unplug one of my phones for the remaining phones to start ringing. Sad And FYI my REN is well below 5, its only 3.5.

I'm going to call them and have the voltage increased back to 48. Having the phones ring is a LOT more important than CID.

_________________
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kpdillon
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PostPosted: Sun Nov 13, 2005 10:04 am    Post subject: Reply with quote Back to top

Quote:
This probably explains why my phones stopped ringing a couple of weeks ago. I needed to unplug one of my phones for the remaining phones to start ringing. And FYI my REN is well below 5, its only 3.5.

I'm going to call them and have the voltage increased back to 48. Having the phones ring is a LOT more important than CID.


Becareful what you ask them to change. There is also a setting called RING VOLTAGE (mine is set to 90) OFF_HOOK_CURRENT (mine is 23), RING_FREQUENCY (mine is 20) and FX_REN (mine is 5) and a whole bunch more... Describe the problem to them and ask them what your settings are set to. Maybe an adjustment to one of these other settings will fix your issue.

Good luck.

KP

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turbo53
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Joined: Jun 24, 2005
Posts: 192
Location: Virginia, USA

PostPosted: Sun Nov 13, 2005 12:08 pm    Post subject: Reply with quote Back to top

kpdillon wrote:
Becareful what you ask them to change. There is also a setting called RING VOLTAGE (mine is set to 90) OFF_HOOK_CURRENT (mine is 23), RING_FREQUENCY (mine is 20) and FX_REN (mine is 5) and a whole bunch more... Describe the problem to them and ask them what your settings are set to. Maybe an adjustment to one of these other settings will fix your issue.


Thanks for the heads up.

_________________
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ColdGin
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Posts: 423

PostPosted: Sun Nov 13, 2005 9:15 pm    Post subject: Reply with quote Back to top

I thought some of you might like to see my office cam:

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Disturbed
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Joined: Feb 07, 2005
Posts: 129
Location: Stroudsburg, PA

PostPosted: Mon Nov 14, 2005 6:09 pm    Post subject: Reply with quote Back to top

Has anyone had this fixed yet??? Now when I reboot, I don't even get the first incoming call with CID - I used to. What in the #$&*! is going on here? It's been over a month now.

Now, I'm annoyed.

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Mr_Sorento
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Joined: Sep 19, 2005
Posts: 122
Location: Illinois

PostPosted: Mon Nov 14, 2005 9:24 pm    Post subject: Reply with quote Back to top

Everybody,

I just got off the phone with a very helpful young man, named David, who fixed MY caller ID problem (at least for now). I had him check my ON_HOOK_VOLTS setting. It was set to 48. I asked him to change it to 45. Next, I asked him what my ring cadence was set to. He said it was set to: 0x00000FFC00000000. I asked him to change it to: 0xFFFFFCC000000000 and he did without any hesitation or problems. He pushed the updates to my router and about 5 minutes later called me back. I had normal ring cadence and working Caller ID. He called me 3 times in a row, and each time had no problems. I didn't have to disconnect any phones in my house (4 plus a faxmodem on my computer) or anything. My last Caller ID on the phone was on 10 Nov 05. Furthermore, just like everybody else, I haven't had normal, working caller ID for nearly a month now. Also, unlike last time, he didn't have to reboot my adapter for the changes to take effect. I'm hoping my Caller ID problems have been fixed for good now. We'll see over the next few days and I'll update then.

BTW, the new ring cadence I had David set my RTP300 to -- I got from another post on this website from kpdillon.

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Disturbed
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Joined: Feb 07, 2005
Posts: 129
Location: Stroudsburg, PA

PostPosted: Mon Nov 14, 2005 9:36 pm    Post subject: Reply with quote Back to top

My rings have been fine for a while now - so I probably wouldn't want them to change those settings. Did you need a level 2 CSR? Frankly, I'm tired of calling and waiting for so-called "fixes". This should work for everyone without investing time on the phone with the techs.

My caller id was working for the few days before the .55 update, but since the update, I don't get CID at all.

Am I part of the minority here? Anybody know if they are sending out different ATAs yet? When they do, I'm going to call and get a different device sent to me. This is bull.

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Mr_Sorento
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Joined: Sep 19, 2005
Posts: 122
Location: Illinois

PostPosted: Mon Nov 14, 2005 9:58 pm    Post subject: Reply with quote Back to top

Actually, I just called up their number (1-VONAGEHELP), worked my way through the voice menus, had to wait about 10 minutes to get somebody, and the first person that came on was David and he was the one that took care of me. No screaming, yelling, threatening, asking to speak to a senior tech or anything. It was actually quite pleasant.

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ISP: Charter Cable - 30 Mbps Down / 4M Up

Cable Modem
---------|--> Linksys WRT54GL Firewall Router --> PC
-----------------------| --> Vonage V-Portal --> Phone line


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Disturbed
Vonage Forum Senior
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Joined: Feb 07, 2005
Posts: 129
Location: Stroudsburg, PA

PostPosted: Mon Nov 14, 2005 10:08 pm    Post subject: Reply with quote Back to top

I can appreciate that, but I've done that about 4 times - and they have sent me 3 ATAs, but they are all the same. Same issue.

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