VideoTape: Great Posting - thanks for that information. For those interested in giving Vonage tech support the exact setting to modify ask them to change the ON_HOOK_VOLTS from 48 to 45.
This probably explains why my phones stopped ringing a couple of weeks ago. I needed to unplug one of my phones for the remaining phones to start ringing. And FYI my REN is well below 5, its only 3.5.
I'm going to call them and have the voltage increased back to 48. Having the phones ring is a LOT more important than CID.
_________________ ISP: Cox Cable - 5 Mb Down / 2 Mb Up Linksys BEFCMU10 Cable Modem Linksys WRTP54G Router with 2 phone jacks Vonage customer since June 25, 2005
This probably explains why my phones stopped ringing a couple of weeks ago. I needed to unplug one of my phones for the remaining phones to start ringing. And FYI my REN is well below 5, its only 3.5.
I'm going to call them and have the voltage increased back to 48. Having the phones ring is a LOT more important than CID.
Becareful what you ask them to change. There is also a setting called RING VOLTAGE (mine is set to 90) OFF_HOOK_CURRENT (mine is 23), RING_FREQUENCY (mine is 20) and FX_REN (mine is 5) and a whole bunch more... Describe the problem to them and ask them what your settings are set to. Maybe an adjustment to one of these other settings will fix your issue.
Good luck.
KP
_________________ ____________________ Internet -> WRT54GSv2 -> RTP300 & Computers ISP: Comcast Telco who lost my business: SBC Why: They charge too much
turbo53 Vonage Forum Master
Joined: Jun 24, 2005 Posts: 192
Location: Virginia, USA
Becareful what you ask them to change. There is also a setting called RING VOLTAGE (mine is set to 90) OFF_HOOK_CURRENT (mine is 23), RING_FREQUENCY (mine is 20) and FX_REN (mine is 5) and a whole bunch more... Describe the problem to them and ask them what your settings are set to. Maybe an adjustment to one of these other settings will fix your issue.
Thanks for the heads up.
_________________ ISP: Cox Cable - 5 Mb Down / 2 Mb Up Linksys BEFCMU10 Cable Modem Linksys WRTP54G Router with 2 phone jacks Vonage customer since June 25, 2005
Has anyone had this fixed yet??? Now when I reboot, I don't even get the first incoming call with CID - I used to. What in the #$&*! is going on here? It's been over a month now.
Now, I'm annoyed.
_________________ My Configuration: VonageVoip with 7MBps Cable Internet iBook 1.33 GHz ComboDrive iMac 800MHz SuperDrive Airport Extreme Wireless Network - 802.11g iPod with Video- 60GB 2 Hughes DVR2 TiVo Receivers 1 Phillips DSR6000 TiVo Receiver
I just got off the phone with a very helpful young man, named David, who fixed MY caller ID problem (at least for now). I had him check my ON_HOOK_VOLTS setting. It was set to 48. I asked him to change it to 45. Next, I asked him what my ring cadence was set to. He said it was set to: 0x00000FFC00000000. I asked him to change it to: 0xFFFFFCC000000000 and he did without any hesitation or problems. He pushed the updates to my router and about 5 minutes later called me back. I had normal ring cadence and working Caller ID. He called me 3 times in a row, and each time had no problems. I didn't have to disconnect any phones in my house (4 plus a faxmodem on my computer) or anything. My last Caller ID on the phone was on 10 Nov 05. Furthermore, just like everybody else, I haven't had normal, working caller ID for nearly a month now. Also, unlike last time, he didn't have to reboot my adapter for the changes to take effect. I'm hoping my Caller ID problems have been fixed for good now. We'll see over the next few days and I'll update then.
BTW, the new ring cadence I had David set my RTP300 to -- I got from another post on this website from kpdillon.
_________________ Mr. Sorento ISP: Charter Cable - 10 Mbps Down / 1M Up
Cable Modem ---------| --> Linksys RTP300 --> Phone line ------------------------|--> Linksys BEFSX41 Firewall Router --> PC
My rings have been fine for a while now - so I probably wouldn't want them to change those settings. Did you need a level 2 CSR? Frankly, I'm tired of calling and waiting for so-called "fixes". This should work for everyone without investing time on the phone with the techs.
My caller id was working for the few days before the .55 update, but since the update, I don't get CID at all.
Am I part of the minority here? Anybody know if they are sending out different ATAs yet? When they do, I'm going to call and get a different device sent to me. This is bull.
_________________ My Configuration: VonageVoip with 7MBps Cable Internet iBook 1.33 GHz ComboDrive iMac 800MHz SuperDrive Airport Extreme Wireless Network - 802.11g iPod with Video- 60GB 2 Hughes DVR2 TiVo Receivers 1 Phillips DSR6000 TiVo Receiver
Actually, I just called up their number (1-VONAGEHELP), worked my way through the voice menus, had to wait about 10 minutes to get somebody, and the first person that came on was David and he was the one that took care of me. No screaming, yelling, threatening, asking to speak to a senior tech or anything. It was actually quite pleasant.
_________________ Mr. Sorento ISP: Charter Cable - 10 Mbps Down / 1M Up
Cable Modem ---------| --> Linksys RTP300 --> Phone line ------------------------|--> Linksys BEFSX41 Firewall Router --> PC
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And FYI my REN is well below 5, its only 3.5.
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