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J-Mac
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PostPosted: Fri Nov 11, 2005 1:50 pm    Post subject: Reply with quote Back to top

CID not working isn't overly irritating to me because Simul-Ring shows the CID on my cell phone.

But the WAF is dropping hard and fast!

If you folks don't give my wife back her CID, there's no telling what she'll do!! Eek

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NateHoy
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Joined: Nov 01, 2005
Posts: 2257
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PostPosted: Fri Nov 11, 2005 3:00 pm    Post subject: Reply with quote Back to top

J-Mac wrote:
CID not working isn't overly irritating to me because Simul-Ring shows the CID on my cell phone.

But the WAF is dropping hard and fast!

If you folks don't give my wife back her CID, there's no telling what she'll do!! Eek


Important stuff, that "WAF".

Unfortunately, in reference to the "you folks", no one on these boards is acting as an employee of Vonage. Even the people who DO work for Vonage are here on their own time, out of the goodness of their blessed hearts, trying to help out their company's customers and (by extension) their company. Smile

Have you tried unplugging a phone or two in your setup? Until Vonage can figure out why, it looks like caller ID might be described as "somewhat fragile" in the current firmware releases. Eventually, I'm sure they'll get it fixed. In the meantime, if caller ID is causing domestic unrest, then it might be worth trying a little "bypass surgery" on a phone or two to see if it can soothe the savage beast (I mean the dropping WAF, not trying to say your wife is a beast or anything). (grin)
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dconnor
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PostPosted: Fri Nov 11, 2005 3:10 pm    Post subject: Reply with quote Back to top

NateHoy wrote:
Unfortunately, in reference to the "you folks", no one on these boards is acting as an employee of Vonage. Even the people who DO work for Vonage are here on their own time, out of the goodness of their blessed hearts, trying to help out their company's customers and (by extension) their company. Smile

Their are 2 official tier 3 (Engineers) "lurkers" who are known to PM members for more info on specific issues.

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J-Mac
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PostPosted: Fri Nov 11, 2005 3:17 pm    Post subject: Reply with quote Back to top

That "you folks" reference is for those lurkers who may be reading... Wink

I have tried unplugging each of my phones, but I can't seem to get CID working even the one time that it used to after a reboot. Sad
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Disturbed
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Joined: Feb 07, 2005
Posts: 129
Location: Stroudsburg, PA

PostPosted: Fri Nov 11, 2005 9:16 pm    Post subject: Reply with quote Back to top

And I still wait for Caller ID to work. I wonder if this is even a priority for Vonage... BTW... I am on FW .55.

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Cyrus255
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PostPosted: Fri Nov 11, 2005 11:59 pm    Post subject: Reply with quote Back to top

Disturbed wrote:
And I still wait for Caller ID to work. I wonder if this is even a priority for Vonage... .


I think everyone should be a little bit more patient. This is all revolutionary new technology. The level of innovation they do already is impressive!

What with the forced bill on 911 services being passed, and a massive integration of the worldwide market.

Even adding more area codes to their list, is no easy task, as most major telephone companies fight tooth and nail to keep the broadband telephone industry down.

P.S. My caller ID works [now]... Very Happy
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wpgsux
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PostPosted: Sat Nov 12, 2005 5:04 pm    Post subject: CID finally working Reply with quote Back to top

I called customer service four days ago to complain about my CID not working for two weeks. They uploaded firmware 1.00.47 to my RTP 300 and it has been working great ever since.
I have not had to power cycle the Linksys yet so I don't know if a newer firmware will be pushed or not.
(Motorola SB5101 - D-Link DGL-4300 - Linksys RTP 300)
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videotape
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Joined: Sep 22, 2005
Posts: 10

PostPosted: Sat Nov 12, 2005 7:29 pm    Post subject: Reply with quote Back to top

The "official" Vonage fix for the Caller ID problem is a reduction of the line voltage to 45 from a default of 48. 45 will become the new default for the next firmware upgrade. Until then, the line voltage will be force updated to most phone adapters. Unfortunately, for now, if other changes are made to your RTP300's settings, the voltage may return to the default of 48. If this happens, you will lose CID again. You will need to call customer service and have them make the voltage setting change again. In my case, the voltage change fixed my caller ID, but it stopped working after CS made some other changes a few days later. When I called CS again, they informed me that the voltage settings had somehow returned to default. The setting was put back to 45 and CID continues to work 100%. Hope this helps.

Thanks
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Vonager
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Joined: Aug 16, 2005
Posts: 132

PostPosted: Sat Nov 12, 2005 9:03 pm    Post subject: Re: Caller ID Reply with quote Back to top

OldSnipe wrote:
Hmmm....
I seem to be "out in the Cold". I have a RT31P2 Vonage phone dohicky with firmware 1.30.01 To date I have not had any problems with either my phone or my 3 computers. Yes caller ID works fine.

Why am I not seeing any of these problems? I wish these things ran on superheated steam. I'd have a better understanding of what I'm dealing with.


The RT31P2 do not seem to be affected by the CID problem. Only Vonage devices using the TI chipset are affected (e.g. RTP300 and its equivalent 54G wireless)
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kpdillon
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Joined: Aug 05, 2005
Posts: 159

PostPosted: Sat Nov 12, 2005 10:45 pm    Post subject: Reply with quote Back to top

VideoTape: Great Posting - thanks for that information. For those interested in giving Vonage tech support the exact setting to modify ask them to change the ON_HOOK_VOLTS from 48 to 45.

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