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HildBeft Posted:
You can recollect
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massrman Posted:
The devices are
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massrman Posted:
Hi these are most
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Sammy00 Posted:
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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
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vniow
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Joined: Nov 08, 2005
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PostPosted: Tue Nov 08, 2005 1:02 am    Post subject: 3 weeks and no adapter Reply with quote Back to top

Hi, I signed up for the $24.99 unlimited plan back on October 22nd and had not received my phone adapter after more than a week so I called customer support on the 31st and they sent out another adapter that was to be shipped 2nd day. Its not the 7th and I still have not received either of the two adapters which were supposedly shipped (I say supposedly because I checked the tracking numbers that are in my account but nothing shows up on the DHL site which is linked)

I had my number transferred over on the 31st, thinking that the adapter would have shipped by then but it hasn't and now I have not had a landline since then.

I must say, I am quite dissapointed as of current, if the first month had not have been free I would have cancelled by now. I am almost tempted to go the local computer store and buy a phone adapter but I was supposed to receive one from Vonage so I'm a bit reluctant to.

I have checked and double checked my address and other info, it is all correct, if they need a person to be there when it is shipped perhaps they can ship it to my work instead of my apartment.

I would very much like to see this resolved, I am quite interedted in Voip but if I don't receive the right equipment, it is quite difficult to try it out.
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NateHoy
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Tue Nov 08, 2005 8:11 am    Post subject: Reply with quote Back to top

Based on the feedback I've seen so far, I'd recommend to any new Vonage customer that they pick up their adapter at a local store and use the "Retail Activation" feature. Of course, in your case, I don't know if you can do that. I'd call Customer Service and see if they can just activate a retail-purchased one for your existing account.
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Tue Nov 08, 2005 7:08 pm    Post subject: Reply with quote Back to top

Vniow, I would call the shipping company with the tracking numbers and see if they can shed some light on this. Vonage ships adapters all the time. It makes no sense that they would screw this up and continue to do so.

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Steve Gray
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Navid200
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Joined: Oct 25, 2005
Posts: 26

PostPosted: Tue Nov 08, 2005 7:25 pm    Post subject: Reply with quote Back to top

DHL left the adapter right in front of my door and left!
I was lucky I was home to pick it up. Otherwise, someone could have taken it!

But, if tracking does not show that it has been delivered, then it has not. Contact DHL.
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vniow
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Joined: Nov 08, 2005
Posts: 2

PostPosted: Thu Nov 10, 2005 1:06 am    Post subject: Reply with quote Back to top

I called customer service (again) the day after I posted this and they said that some of their shipping procedures had changed on the day I ordered and mine got lost in the mix. So they released it for shipping and gave me my next month free since I was never able to use the first one. Smile

Heres to hoping it ships soon, otherwise I'll give them another call (they actually told me to follow up on it if I didn't receive any conformation in the next couple of days).
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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