"press the £ button"!

Posts: 9 · New Forum Member Joined: Nov 07, 2005 Posts: 9

Whats this about - who in the UK is going to know what this means!!!
How can you change this?
Vonage please reply or better still get this changed now for UK based accounts.
# is "hash" her not "£" !

Or can you change the default message containing this americanism?

Posts: 110 · Vonage Forum Senior Joined: Mar 30, 2005 Posts: 110

Seems they can't/won't change it; Americanism is endemic in Vonage UK I'm afraid.

Suggest you let Vonage UK know what you think:
mailto:feedbacktous@vonage.co.uk

this isn't an official forum.

Posts: 9 · New Forum Member Joined: Nov 07, 2005 Posts: 9

Thats outrageous.
How can they offer this service in the UK and use a foreign language; and charge for 0800 support calls; and levy hidden cancellation fees; and not provide me with any answers to my connection problems.
My experience is a shambles so far

Posts: 2251 · Posted: Mon Nov 07, 2005 10:05 pm Post subject: Re: *123

markharro wrote:

...charge for 0800 support calls...

I have never heard this.
Details please.

Posts: 9 · New Forum Member Joined: Nov 07, 2005 Posts: 9

Well to be clear about this I'm only repeating what I read somewhere else on this forum about the 0800 calls - my point is only as good as the information I read and looking at my billing information today I guess this is maybe a false alarm (if ti updates in real time) as its not as high as I would have expected had I been paying for the hour or so I spent on the Vonage 0800 no. y'day!

Posts: 71 · Full Forum Member Joined: Jul 19, 2005 Posts: 71

markharro wrote:

Well to be clear about this I'm only repeating what I read somewhere else on this forum about the 0800 calls - my point is only as good as the information I read and looking at my billing information today I guess this is maybe a false alarm (if ti updates in real time) as its not as high as I would have expected had I been paying for the hour or so I spent on the Vonage 0800 no. y'day!

You don't pay for 0800, you were fed bum info.

Check your Vonage account, you will find you were not charged for your support call.

Posts: 2251 · Posted: Wed Nov 09, 2005 2:53 am Post subject: Re: 0800 calls

markharro wrote:

Well to be clear about this I'm only repeating what I read somewhere else on this forum about the 0800 calls...

Their is not a post on this site that I have not read, all 50K plus of them. I have never heard, not once, of Vonage charging for support.

Posts: 20 · Vonage Forum Associate Joined: Jul 27, 2005 Posts: 20

They should change the announcement though - I'm getting a little fed up with people telling me that they have not left messages because their phone does not have a 'pound key'. Where the heck does that come from anyway - why call it something that is clearly and internationally already recognised as a completely different symbol? Perhaps we should start calling it the 'dollar key'!!

Posts: 9 · New Forum Member Joined: Nov 07, 2005 Posts: 9

Is Vonage still giving out that merssage to callers?

They told me 2 months ago they were going to change it - why hasn't this been done - if they are offering a UK service its outrageous they haven't changed this yet!

Posts: 605 · Posted: Fri Jan 13, 2006 3:33 pm Post subject: Re: £ key

markharro wrote:

Is Vonage still giving out that merssage to callers?

They told me 2 months ago they were going to change it - why hasn't this been done - if they are offering a UK service its outrageous they haven't changed this yet!

Well I get a little annoyed when I call a UK number and they tell me to push the hash button. What the hell is the hash button!??!