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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
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Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
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took place on the
4th and 5th of
Nov. E-mails with
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peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

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Vonage Canada
Topic:
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On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
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On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
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Topic:
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On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
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their
configuration
guides,
...

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On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
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Topic:
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On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
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AThompson
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PostPosted: Sun Nov 06, 2005 9:00 pm    Post subject: use of home wiring worked for 4 weeks, then suddenly stopped Reply with quote Back to top

About 6 weeks ago I had successfully configured my Vonage service to run through my house phone wiring. It was pretty trival for me, since it was a new house and I had never had traditional phone service installed, therefore I didn't have any network interface box to disconnect.

Plugging the Vonage router into a nearby wall phone jack enabled me to get a dialtone to 3 phones I had scattered throughout my house. It worked for about a month. Then a couple of weeks ago, I started encountering the following scenario.... I would pick up any phone in the house to make a call and at that point I would have a dial tone. But after I ended that first call I wouldn't get a dial tone back... when I picked up a phone again all I would hear was a fast beeping sound similar to what I'm accustomed to hearing with traditional phone systems when a phone is off the hook. To get a dial tone back, I'd have to briefly disconnect the phone line from the Vonage router, then when I plugged it back it to the router I'd immediately once more have a dial tone.

Has anyone encountered a similar problem, or have any suggestions as to what is causing it? when I hook a phone directly to the Vonage router everything works fine.
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NateHoy
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PostPosted: Mon Nov 07, 2005 3:23 pm    Post subject: Re: use of home wiring worked for 4 weeks, then suddenly sto Reply with quote Back to top

Several possibilities:

I know this is stupid, but bear with me on it, OK?: Are you ABSOLUTELY SURE that there is no telco connection of any kind on your line (as in, there was a wire coming in and Telco recently turned it on)? Assuming, which is almost certain, that is the case...

It sounds like the hangup signal is not reaching the phone, in other words there is (possibly) a wiring short somewhere (within a phone or not) that is causing the adapter to think that the phone is off-hook when it's not.

You may have a telephone that is having trouble going on-hook (hanging up) and is trying to keep the circuit open. Unplug all but one telephone in their usual places, and try that one. Add or swap phones, one at a time, until you get the problem again.

Look at your wiring. Any been stepped on heavily lately? Any loose connectors sitting in salt water (grin)? Anything that could cause a partial short circuit between two of the wires?

Also, think about "odd" devices like modems, FAXes, switchers, autodialers, answering machines, etc. Got any stuff like that hooked up? Check it out. One gentleman here had problems with Caller ID until he discovered that unplugging a never-used old modem fixed it. His Caller ID worked until Vonage loaded a new firmware version, but for him it was easier to eliminate the problem (modem) rather than have Vonage figure out a way to compensate for it like they did before the firmware upgrade.

If all else fails, call CS. Vonage was "kind" enough to load new firmware a few weeks ago that helped a lot of people and hurt others. It's possible (possible, mind you) that your wiring was working because the old firmware was compesating for some problem that the new firmware can't.

I won't opine as to whether they should continue to compensate. Obviously, if they found a way to make it work before, they can probably do so again, but the Law of Unintended Consequences also applies. They might have, for example, solved a problem by lowering or raising a voltage level that now causes your wires to short more easily, or some of your older equipment just can't handle the "upgrade".

But check your gear first. You may have had a phone fail. You may have a wiring fault. Or Vonage might have screwed you up, or can no longer compensate for a problem you've had all along.
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AThompson
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PostPosted: Mon Nov 07, 2005 7:26 pm    Post subject: RE:use of home wiring worked for 4 weeks, then suddenly stop Reply with quote Back to top

Yep, I'm sure that BellSouth didn't sneak up and put a box on my house without my knowing it Wink Seriously, I did think to check that over the weekend... the end of cable they had run across the yard to my house was still laying on the ground unconnected and no interface box was there.

I'd already tried painstakingly disconnected each phone one by one to elimate a possible culprit before posting. The problem stays constant. I've not added any devices to my configuration between the time that it worked and the time that I discovered that it wasn't. I'm inclined to suspect that its something to do with the recent dubious firmware upgrades, as shortly after I submitted my post I started to see other posts describing the same problem (http://www.vonage-forum.com/ftopic9333.html).

You could be right that there is a problem in my wiring that the older firmware compensated for but the new version does not. My house is only 3 months old, so the wiring is still under warantee withg my builder. However, I'm willing to wager that the local electrician won't troubleshoot for any potential wiring problems unless I actually have BellSouth hook me up to traditional phone service. The local electricians who did the wiring will probably blame my problems on the Vonage service.

My solution for now is to revert back to my original plan I had before a friend even told me that I could run the service thru my home wiring. That is to hook a base unit for an expandable cordless phone system directly up to the Vonage router upstairs and utilize my one additional satellite handset in the main living area downstairs.

.
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mundy5
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PostPosted: Mon Nov 07, 2005 7:38 pm    Post subject: Reply with quote Back to top

AThompson,

If your troubleshooting has suggestion nothing with the inside wiring, would there be a reason to suspect the wire that is on the ground? Could it be getting wet and causing some sort of short? I have read issues of wires left on the ground getting too much moisture and causing issues.

One thing you can do is to downgrade your firmware. Call CS and ask them to push your former firmware version back. If this solves your issue then we know that it is all in the firmware.

Let us know if any of the above resolves your issue.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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AThompson
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PostPosted: Mon Nov 07, 2005 8:19 pm    Post subject: Reply with quote Back to top

Mundy5,

I will contact customer service about the firmware downgrade and let you know.

However, in regards to the possibility that the wire extending out of the house shorting out due to moisture... any suggestions as to what I can to to prevent this, would my local Home Depot or Lowes have something I can use to protect it.. If it has already shorted out, what would need to be done to fix it. Its a long wire - 4 to 5 feet- so it doesn't seems like moisture wouldn't have worked its way up to the wiring inside the house, at least not yet.

AThompson
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richerich
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PostPosted: Mon Nov 07, 2005 10:23 pm    Post subject: Me too! Reply with quote Back to top

I'm having the same problem. I hooked up my Vonage in April 2005 by taking the phone line from the Vonage adapter directly to the wall phone jack. Worked perfectly up until Saturday night (11-5, last known phone call). Sunday i couldn't get a dial tone. Did the rebooting of the modem/router/adapter process about 3 times before the CS guy had me plug my phone directly into the adapter, at which point my dial tone was back. Hooking back up to the way i had it still does not work. Tried using a different phone jack, still no luck. The only way it works is by plugging the phone direct to the adapter. I did not add or change anything on my network, which makes me thing somethign was rolled out from Vonage that has thrown my system out of whack. Living in new house, no telco service. Do have CAT 5 wire outside of house exposed. Help??
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AThompson
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PostPosted: Tue Nov 08, 2005 8:55 pm    Post subject: RE: house wiring suddenly not working after 4 weeks Reply with quote Back to top

My inside wiring is working again. This morning I investigated around the side of my house and found a loose white, Cat 5 cable. I pulled the end of it through a hole in the bottom of my cable wiring box, wound it up loosely and laid it on the bottom of the cable box.

I'm not sure if this fixed my problem, would it have dried out that soon after having been removed from the elements? We have had any rain here in well over a week, and I haven't watered my lawn over the same period.

Out of curiousity I logged into the admin interface for my router box to see if a new firmware version had been pushed down to me. According to the admin UI, I'm still at 1.0.55, which was the release version that showed while I was having the problem.
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AThompson
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PostPosted: Tue Nov 08, 2005 8:57 pm    Post subject: Reply with quote Back to top

Oops, in my previous post above I meant to type "we have not had any rain in well over a week" Embarassed
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mundy5
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PostPosted: Wed Nov 09, 2005 4:59 am    Post subject: Reply with quote Back to top

Congratulations. I am not 100% sure why this would have fixed your problem. I know one thing. It is never a good idea to leave cat5 cables exposed to the elements with one end connected to nothing. You should always put the "loose" or unconnected cable in your home wound up just like you described so that none of the external elements will affect its ability to transmit current. If you had a telco NIU box, it would also have been protected. But since yours was dangling, it could become a hazard to your internal wiring and maybe in this case, it did. Let's wait and see what happens.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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richerich
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PostPosted: Wed Nov 09, 2005 1:28 pm    Post subject: Presto! Reply with quote Back to top

Mundy & Thompson
Imagine my suprise when last night after pulling in my CAT5 cable, i decided to set up the system the way i originally had it before it crashed. Everything was back to working as normal, all my other pones had dial tones. I still don't thing this CAT5 wire was the problem in all this, but agree its probably not helping being out in the elements. I'm suspecting they either did a firmware upgrade on me or something else, because nothing changed on my end, but now, somehow someway, things are back to normal. I am going to call and complain, not only was i down for 3 days, but i probably spent about 12 hours rebooting/unplugging/try different jacks etc. There needs to be compensation for problems i had no control over.
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