Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
mikebrown Posted:
Hello
there, Please
check out -
http://www.vonage-
forum.com/home-wir
ing-installation-g
uide.html
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21


Vonage VoIP Forums

Vonage In The News
Vonage Expands International Presence with Investments in Asia Pacific Region

Vonage to Present at the Oppenheimer 20th Annual Technology, Internet & Communications Conference

Syndication

Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Hard Wiring - Installation
Author Message
AThompson
New Forum Member
New Forum Member


Joined: Nov 06, 2005
Posts: 5

PostPosted: Sun Nov 06, 2005 9:00 pm    Post subject: use of home wiring worked for 4 weeks, then suddenly stopped Reply with quote Back to top

About 6 weeks ago I had successfully configured my Vonage service to run through my house phone wiring. It was pretty trival for me, since it was a new house and I had never had traditional phone service installed, therefore I didn't have any network interface box to disconnect.

Plugging the Vonage router into a nearby wall phone jack enabled me to get a dialtone to 3 phones I had scattered throughout my house. It worked for about a month. Then a couple of weeks ago, I started encountering the following scenario.... I would pick up any phone in the house to make a call and at that point I would have a dial tone. But after I ended that first call I wouldn't get a dial tone back... when I picked up a phone again all I would hear was a fast beeping sound similar to what I'm accustomed to hearing with traditional phone systems when a phone is off the hook. To get a dial tone back, I'd have to briefly disconnect the phone line from the Vonage router, then when I plugged it back it to the router I'd immediately once more have a dial tone.

Has anyone encountered a similar problem, or have any suggestions as to what is causing it? when I hook a phone directly to the Vonage router everything works fine.
View user's profile Send private message
NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Mon Nov 07, 2005 3:23 pm    Post subject: Re: use of home wiring worked for 4 weeks, then suddenly sto Reply with quote Back to top

Several possibilities:

I know this is stupid, but bear with me on it, OK?: Are you ABSOLUTELY SURE that there is no telco connection of any kind on your line (as in, there was a wire coming in and Telco recently turned it on)? Assuming, which is almost certain, that is the case...

It sounds like the hangup signal is not reaching the phone, in other words there is (possibly) a wiring short somewhere (within a phone or not) that is causing the adapter to think that the phone is off-hook when it's not.

You may have a telephone that is having trouble going on-hook (hanging up) and is trying to keep the circuit open. Unplug all but one telephone in their usual places, and try that one. Add or swap phones, one at a time, until you get the problem again.

Look at your wiring. Any been stepped on heavily lately? Any loose connectors sitting in salt water (grin)? Anything that could cause a partial short circuit between two of the wires?

Also, think about "odd" devices like modems, FAXes, switchers, autodialers, answering machines, etc. Got any stuff like that hooked up? Check it out. One gentleman here had problems with Caller ID until he discovered that unplugging a never-used old modem fixed it. His Caller ID worked until Vonage loaded a new firmware version, but for him it was easier to eliminate the problem (modem) rather than have Vonage figure out a way to compensate for it like they did before the firmware upgrade.

If all else fails, call CS. Vonage was "kind" enough to load new firmware a few weeks ago that helped a lot of people and hurt others. It's possible (possible, mind you) that your wiring was working because the old firmware was compesating for some problem that the new firmware can't.

I won't opine as to whether they should continue to compensate. Obviously, if they found a way to make it work before, they can probably do so again, but the Law of Unintended Consequences also applies. They might have, for example, solved a problem by lowering or raising a voltage level that now causes your wires to short more easily, or some of your older equipment just can't handle the "upgrade".

But check your gear first. You may have had a phone fail. You may have a wiring fault. Or Vonage might have screwed you up, or can no longer compensate for a problem you've had all along.
View user's profile Send private message
AThompson
New Forum Member
New Forum Member


Joined: Nov 06, 2005
Posts: 5

PostPosted: Mon Nov 07, 2005 7:26 pm    Post subject: RE:use of home wiring worked for 4 weeks, then suddenly stop Reply with quote Back to top

Yep, I'm sure that BellSouth didn't sneak up and put a box on my house without my knowing it Wink Seriously, I did think to check that over the weekend... the end of cable they had run across the yard to my house was still laying on the ground unconnected and no interface box was there.

I'd already tried painstakingly disconnected each phone one by one to elimate a possible culprit before posting. The problem stays constant. I've not added any devices to my configuration between the time that it worked and the time that I discovered that it wasn't. I'm inclined to suspect that its something to do with the recent dubious firmware upgrades, as shortly after I submitted my post I started to see other posts describing the same problem (http://www.vonage-forum.com/ftopic9333.html).

You could be right that there is a problem in my wiring that the older firmware compensated for but the new version does not. My house is only 3 months old, so the wiring is still under warantee withg my builder. However, I'm willing to wager that the local electrician won't troubleshoot for any potential wiring problems unless I actually have BellSouth hook me up to traditional phone service. The local electricians who did the wiring will probably blame my problems on the Vonage service.

My solution for now is to revert back to my original plan I had before a friend even told me that I could run the service thru my home wiring. That is to hook a base unit for an expandable cordless phone system directly up to the Vonage router upstairs and utilize my one additional satellite handset in the main living area downstairs.

.
View user's profile Send private message
mundy5
Member of the Week
Member of the Week


Joined: Feb 28, 2005
Posts: 1179

PostPosted: Mon Nov 07, 2005 7:38 pm    Post subject: Reply with quote Back to top

AThompson,

If your troubleshooting has suggestion nothing with the inside wiring, would there be a reason to suspect the wire that is on the ground? Could it be getting wet and causing some sort of short? I have read issues of wires left on the ground getting too much moisture and causing issues.

One thing you can do is to downgrade your firmware. Call CS and ask them to push your former firmware version back. If this solves your issue then we know that it is all in the firmware.

Let us know if any of the above resolves your issue.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
View user's profile Send private message
AThompson
New Forum Member
New Forum Member


Joined: Nov 06, 2005
Posts: 5

PostPosted: Mon Nov 07, 2005 8:19 pm    Post subject: Reply with quote Back to top

Mundy5,

I will contact customer service about the firmware downgrade and let you know.

However, in regards to the possibility that the wire extending out of the house shorting out due to moisture... any suggestions as to what I can to to prevent this, would my local Home Depot or Lowes have something I can use to protect it.. If it has already shorted out, what would need to be done to fix it. Its a long wire - 4 to 5 feet- so it doesn't seems like moisture wouldn't have worked its way up to the wiring inside the house, at least not yet.

AThompson
View user's profile Send private message
richerich
New Forum Member
New Forum Member


Joined: Nov 07, 2005
Posts: 6

PostPosted: Mon Nov 07, 2005 10:23 pm    Post subject: Me too! Reply with quote Back to top

I'm having the same problem. I hooked up my Vonage in April 2005 by taking the phone line from the Vonage adapter directly to the wall phone jack. Worked perfectly up until Saturday night (11-5, last known phone call). Sunday i couldn't get a dial tone. Did the rebooting of the modem/router/adapter process about 3 times before the CS guy had me plug my phone directly into the adapter, at which point my dial tone was back. Hooking back up to the way i had it still does not work. Tried using a different phone jack, still no luck. The only way it works is by plugging the phone direct to the adapter. I did not add or change anything on my network, which makes me thing somethign was rolled out from Vonage that has thrown my system out of whack. Living in new house, no telco service. Do have CAT 5 wire outside of house exposed. Help??
View user's profile Send private message
AThompson
New Forum Member
New Forum Member


Joined: Nov 06, 2005
Posts: 5

PostPosted: Tue Nov 08, 2005 8:55 pm    Post subject: RE: house wiring suddenly not working after 4 weeks Reply with quote Back to top

My inside wiring is working again. This morning I investigated around the side of my house and found a loose white, Cat 5 cable. I pulled the end of it through a hole in the bottom of my cable wiring box, wound it up loosely and laid it on the bottom of the cable box.

I'm not sure if this fixed my problem, would it have dried out that soon after having been removed from the elements? We have had any rain here in well over a week, and I haven't watered my lawn over the same period.

Out of curiousity I logged into the admin interface for my router box to see if a new firmware version had been pushed down to me. According to the admin UI, I'm still at 1.0.55, which was the release version that showed while I was having the problem.
View user's profile Send private message
AThompson
New Forum Member
New Forum Member


Joined: Nov 06, 2005
Posts: 5

PostPosted: Tue Nov 08, 2005 8:57 pm    Post subject: Reply with quote Back to top

Oops, in my previous post above I meant to type "we have not had any rain in well over a week" Embarassed
View user's profile Send private message
mundy5
Member of the Week
Member of the Week


Joined: Feb 28, 2005
Posts: 1179

PostPosted: Wed Nov 09, 2005 4:59 am    Post subject: Reply with quote Back to top

Congratulations. I am not 100% sure why this would have fixed your problem. I know one thing. It is never a good idea to leave cat5 cables exposed to the elements with one end connected to nothing. You should always put the "loose" or unconnected cable in your home wound up just like you described so that none of the external elements will affect its ability to transmit current. If you had a telco NIU box, it would also have been protected. But since yours was dangling, it could become a hazard to your internal wiring and maybe in this case, it did. Let's wait and see what happens.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
View user's profile Send private message
richerich
New Forum Member
New Forum Member


Joined: Nov 07, 2005
Posts: 6

PostPosted: Wed Nov 09, 2005 1:28 pm    Post subject: Presto! Reply with quote Back to top

Mundy & Thompson
Imagine my suprise when last night after pulling in my CAT5 cable, i decided to set up the system the way i originally had it before it crashed. Everything was back to working as normal, all my other pones had dial tones. I still don't thing this CAT5 wire was the problem in all this, but agree its probably not helping being out in the elements. I'm suspecting they either did a firmware upgrade on me or something else, because nothing changed on my end, but now, somehow someway, things are back to normal. I am going to call and complain, not only was i down for 3 days, but i probably spent about 12 hours rebooting/unplugging/try different jacks etc. There needs to be compensation for problems i had no control over.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 1
Members 0
Total 1


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.24 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum