use of home wiring worked for 4 weeks, then suddenly stopped

Posts: 1179 · Member of the Week Joined: Feb 28, 2005 Posts: 1179

richerich,

congrats! I think Vonage will only credit you if it can be proven that a firmware upgrade caused the problem. In other words, you will need to demonstrate that on mm/dd/yy your firmware was upgraded to 1.xx.xx and then on mm/dd/yy, your firmware was upgraded again to demonstrate that. At least for thompson, it does not appear to be a firmware issue. It's always worth a try however.

I tried to get a credit when their VM was not working for me but they said, that's too bad. It's a free feature and therefore, not refundable.

Posts: 6 · New Forum Member Joined: Feb 01, 2006 Posts: 6

Hi -- I too am having nearly the same problem you described and thought I was losing my mind until I read your post. Am using the Linksys WRTP54G device w/ firmware v1.00.60. Been using the adapter for nearly 2 weeks in my wiring closet to activate all the phone jacks throughout the house (new construction also). Has been working fine until this evening when I had no dial tone. Only way for me to get dial tone is to plug the phone directly into Line 1 port in rear of Vonage adapter, otherwise no dial tone again. I know for a fact that everything was working great until some time this evening but am not sure if this was the result of a Vonage firmware "push" as I never track the f/w version (though I will now). What is most current WRTP54G f/w version? Will Vonage downgrade your f/w if you ask them? This is driving me insane trying to determine when and how this issue began.
If anyone can help, I'd greatly appreciate it.

Jason

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

Miles267 wrote:

Hi -- I too am having nearly the same problem you described and thought I was losing my mind until I read your post. Am using the Linksys WRTP54G device w/ firmware v1.00.60. Been using the adapter for nearly 2 weeks in my wiring closet to activate all the phone jacks throughout the house (new construction also). Has been working fine until this evening when I had no dial tone. Only way for me to get dial tone is to plug the phone directly into Line 1 port in rear of Vonage adapter, otherwise no dial tone again. I know for a fact that everything was working great until some time this evening but am not sure if this was the result of a Vonage firmware "push" as I never track the f/w version (though I will now). What is most current WRTP54G f/w version? Will Vonage downgrade your f/w if you ask them? This is driving me insane trying to determine when and how this issue began.
If anyone can help, I'd greatly appreciate it.

Jason

Before getting too far into working firmware issues, go back to the start of the thread and do the troubleshooting suggested by Nate Hoy. That is, disconnect all but one phone from the house wiring, see if that cures the problem, etc.

If you disconnect the WRT54G from the house wiring and get it working, then plug it back into the house wiring, does the phone light start flashing?

Posts: 6 · New Forum Member Joined: Feb 01, 2006 Posts: 6

OK. I'm convinced that when Vonage pushed the 1.00.60 firmware to my WRTP54G adapter last night, the problem started. In fact, I'm almost positive in that I downgraded to 1.00.55 and did a hard reset of the router (while disconnected from internet) and put router back on internet and everything worked correctly. Now, I'm trying to figure out a way to make my router block Vonage firmware upgrades, preferably at the router level. Anyone know how to do this?