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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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mundy5
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PostPosted: Wed Nov 09, 2005 3:16 pm    Post subject: Reply with quote Back to top

richerich,

congrats! I think Vonage will only credit you if it can be proven that a firmware upgrade caused the problem. In other words, you will need to demonstrate that on mm/dd/yy your firmware was upgraded to 1.xx.xx and then on mm/dd/yy, your firmware was upgraded again to demonstrate that. At least for thompson, it does not appear to be a firmware issue. It's always worth a try however.

I tried to get a credit when their VM was not working for me but they said, that's too bad. It's a free feature and therefore, not refundable.

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Router: Linksys RT31P2 (blew up during electrical storm)
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Miles267
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PostPosted: Sat Mar 11, 2006 10:02 pm    Post subject: Reply with quote Back to top

Hi -- I too am having nearly the same problem you described and thought I was losing my mind until I read your post. Am using the Linksys WRTP54G device w/ firmware v1.00.60. Been using the adapter for nearly 2 weeks in my wiring closet to activate all the phone jacks throughout the house (new construction also). Has been working fine until this evening when I had no dial tone. Only way for me to get dial tone is to plug the phone directly into Line 1 port in rear of Vonage adapter, otherwise no dial tone again. I know for a fact that everything was working great until some time this evening but am not sure if this was the result of a Vonage firmware "push" as I never track the f/w version (though I will now). What is most current WRTP54G f/w version? Will Vonage downgrade your f/w if you ask them? This is driving me insane trying to determine when and how this issue began.
If anyone can help, I'd greatly appreciate it.

Jason
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sun Mar 12, 2006 3:40 pm    Post subject: Reply with quote Back to top

Miles267 wrote:
Hi -- I too am having nearly the same problem you described and thought I was losing my mind until I read your post. Am using the Linksys WRTP54G device w/ firmware v1.00.60. Been using the adapter for nearly 2 weeks in my wiring closet to activate all the phone jacks throughout the house (new construction also). Has been working fine until this evening when I had no dial tone. Only way for me to get dial tone is to plug the phone directly into Line 1 port in rear of Vonage adapter, otherwise no dial tone again. I know for a fact that everything was working great until some time this evening but am not sure if this was the result of a Vonage firmware "push" as I never track the f/w version (though I will now). What is most current WRTP54G f/w version? Will Vonage downgrade your f/w if you ask them? This is driving me insane trying to determine when and how this issue began.
If anyone can help, I'd greatly appreciate it.

Jason


Before getting too far into working firmware issues, go back to the start of the thread and do the troubleshooting suggested by Nate Hoy. That is, disconnect all but one phone from the house wiring, see if that cures the problem, etc.

If you disconnect the WRT54G from the house wiring and get it working, then plug it back into the house wiring, does the phone light start flashing?

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Miles267
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PostPosted: Sun Mar 12, 2006 3:45 pm    Post subject: Reply with quote Back to top

OK. I'm convinced that when Vonage pushed the 1.00.60 firmware to my WRTP54G adapter last night, the problem started. In fact, I'm almost positive in that I downgraded to 1.00.55 and did a hard reset of the router (while disconnected from internet) and put router back on internet and everything worked correctly. Now, I'm trying to figure out a way to make my router block Vonage firmware upgrades, preferably at the router level. Anyone know how to do this?
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