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addweb
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Joined: Sep 02, 2005
Posts: 60

PostPosted: Fri Nov 04, 2005 10:46 am    Post subject: Caller ID problem Reply with quote Back to top

I am getting caller ID on the second ring, then it disappears.

RTP300
Adelphia Premier Powerlink
~2.5 mb down
~1 mb up
Linksys Cable Modem - SMC Router - Phone Adapter
anywhere from 4.2-4.4 on my testyourvoip tests


Anyone else having that problem, is there anything I can do to fix it? The wife is getting really pissed and its really annoying not to know who is calling if you dont get to the phone by ring #2

Also I did a full reset on Wed night.
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Fri Nov 04, 2005 11:18 am    Post subject: Reply with quote Back to top

A lot of people are having caller ID problems, but I haven't heard this one before. Please report it to customer service (866 243 4357). In the meanwhile, you might check whether your phone setup makes any difference. Are you connected to house wiring? If so, try plugging one phone directly into the Vonage adapter. Do you have more than one phone connected? If so, disconnect them one at a time and see what happens. If you have only one phone connected now, try switching it for another.

For more insight into this problem, take a look at related threads, like "Caller ID Fixed" and "Anyone else having problems with Caller ID". Also look at the threads related to the latest firmware update.

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Steve Gray
Orlando, FL
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enodo
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PostPosted: Fri Nov 04, 2005 11:19 am    Post subject: Reply with quote Back to top

Other people have been posting about having these sorts of problems if there REN numbers of the phones attached are too high. Try disconnecting some of your phones (or using a different phone) and see if that fixes it.
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NateHoy
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Fri Nov 04, 2005 11:44 am    Post subject: Reply with quote Back to top

enodo wrote:
Other people have been posting about having these sorts of problems if there REN numbers of the phones attached are too high. Try disconnecting some of your phones (or using a different phone) and see if that fixes it.


Another possible problem is interference. One of the other phones might be picking up the Caller ID signal then trying to send something back, which is confusing the heck out of the rest of the phones or something.

The advice above is perfect though... Unplugging phones one at a time will tell you which is the "problem child". If none of them turn out to be problem children, then it's most likely a Vonage issue - maybe they send the caller ID data then stop sending it or send a burst of garbage that confuses your phones.
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addweb
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Posts: 60

PostPosted: Fri Nov 04, 2005 1:23 pm    Post subject: Reply with quote Back to top

I can try all that, but it was working fine before early this week. I didnt change a thing.
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NateHoy
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Fri Nov 04, 2005 1:49 pm    Post subject: Reply with quote Back to top

addweb wrote:
I can try all that, but it was working fine before early this week. I didnt change a thing.


Lots of new caller ID issues in the past few weeks. Vonage is on a Firmware Spree. Wink

Seriously, I expect Vonage made some firmware change that made "marginal" setups or setups that include "marginal" phones not work. So if your phone had some minor issues, the old firmware "hid" them from you or compensated for them, but the new firmware can't make it happen any more.

It is also possible, as I've said elsewhere but will repeat here, that SOME of the problems are due to the lowering humidity of winter (static) and the use of new devices like heaters, etc, that have been off all summer. RFI loves unshielded cable and telephone cable is all unshielded. That is not to say that anyone's particular problems have anything to do with this, just one environmental change that might be significant.

I have heard on several other threads that Vonage is listing somewhere on the order of 80 remaining defects, so maybe they'll restore that old functionality, whatever it was, and you'll get Caller ID back. In the meantime, certainly call them and discuss it, but it serves you very well to go through some diagnostic steps, narrow it down to a particular phone or line (or as someone discovered in another thread, leaving old cable plugged into modems, etc).

If you find a solution that makes it work, then you can either isolate it to a piece of bad equipment on your end, or at least be able to tell Vonage "nope, caller ID doesn't even work with a single phone attached" so they don't make you go through all the diagnosis having to call them back between each step.

Plus, if you find a problem that the old firmware was masking and the new one isn't, and you can easily correct the problem yourself (say, a bad piece of phone cable, or unplugging some obsolete piece of gear you never use anyway), then why bother having Vonage correct anything?

So, with apologies to everyone who has done some/all of these steps, here's a generic script on Caller ID Debugging...

There are three likely causes for your line not ringing or losing caller ID:

1. Phone line available amperage on the ringer (expressed in REN, or Ringer Equivalent Number) is being overdrawn.

Test for 1: Go around and get the REN numbers stamped on all of your phones. If the REN's add up to more than the REN of your device (which you can usually find in the owner's manual), then you have a problem and it's all yours. You can't run a phone adapter beyond its REN. Go buy some phones with lower RENs or take out some gear.

2. Adapter is bad/defective:

Test for 2: Unplug everything from the Vonage adapter. Get a short cable, and plug in a known-working Caller ID capable phone. Test it out. If it fails, then you have a Vonage problem without the slightest doubt. Stop. Call Vonage.


3. Interference: Bad telephone *or* premise wire leading to telephone is causing interference (including signal from external electric device).

Tests for 3:

Test each of your phones on that same short cable as you used for 2. If one of them fails and the others work, then you have your suspect. That one phone might be actually ruining it for the rest of them by "scrambling" the caller ID signal (feedback). If most of them fail, then you likely have a Vonage problem. Call Vonage.

Plug in all of your phones, and unplug them one by one. Again, if unplugging one particular one makes the rest work suddenly, then again you have your suspect (that phone might work in the line all on its own, but it's not playing well in groups, OR it's on a bad piece of cable). This is most likely a customer equipment problem - but read on.

Move your "bad" phone to another location and plug it back in. If things now work, then the phone's OK, but the wires leading into it might be bad. Look where the wire leads. Are there any electric motors, heaters, etc in the area? Are the ends clean? Good connections?


Obviously, call Vonage if you think they can help. I don't work for them, and I have no interest in cutting down their call volume. But if you follow these diagnostic steps, the call can be a lot more fruitful, and may even be unnecessary. Wink
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Vonager
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Joined: Aug 16, 2005
Posts: 132

PostPosted: Fri Nov 04, 2005 3:15 pm    Post subject: Re: Caller ID problem Reply with quote Back to top

addweb wrote:
I am getting caller ID on the second ring, then it disappears.

RTP300
Adelphia Premier Powerlink
~2.5 mb down
~1 mb up
Linksys Cable Modem - SMC Router - Phone Adapter
anywhere from 4.2-4.4 on my testyourvoip tests


Anyone else having that problem, is there anything I can do to fix it? The wife is getting really pissed and its really annoying not to know who is calling if you dont get to the phone by ring #2

Also I did a full reset on Wed night.


No mention of FW. What firmware version do you have on the RTP300? Latest is 1.00.55.

.52 introduced CID issues.
.55 is "supposed" to fix CID problems. Some have reported that indeed it fixed it, others still have no luck, so your mileage might vary. btw, is your CID device external or built into the phone?


Last edited by Vonager on Fri Nov 04, 2005 3:21 pm; edited 1 time in total
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addweb
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Joined: Sep 02, 2005
Posts: 60

PostPosted: Fri Nov 04, 2005 3:19 pm    Post subject: Reply with quote Back to top

built in
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bg4
Vonage Forum Master
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Joined: Aug 04, 2005
Posts: 164
Location: Long Island NY

PostPosted: Fri Nov 04, 2005 4:05 pm    Post subject: Reply with quote Back to top

the REN of the RTP300 is listed in the manual as 5.0

It is my belief that thru firmware upgrade Vonage somehow lowered that number to likely below 3. Hopefully they will correct this. Maybe they had no choice for now.

The one common thread that everyone states is that CID worked before the .52 upgrade. Now callerID ONLY seems to work properly where the REN is less.

Plus side is that ring cadence and *70 are corrected and likely plenty of other minor problems that we did not even know about.

_________________
Bob-Long Island NY
Vonage Customer since August 8, 2005
ISP: Optimum Online
Router Motorola VT2442
Setup: SB4200>VT2442>Linksys WRT54G v2.2 (running WRT) wifi enabled-port 1 to switch>two PC's-
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bg4
Vonage Forum Master
Vonage Forum Master


Joined: Aug 04, 2005
Posts: 164
Location: Long Island NY

PostPosted: Fri Nov 04, 2005 4:11 pm    Post subject: Reply with quote Back to top

the REN of the RTP300 is listed in the manual as 5.0

It is my belief that thru firmware upgrade Vonage somehow lowered that number to likely below 3. Hopefully they will correct this. Maybe they had no choice for now.

The one common thread that everyone states is that CID worked before the .52 upgrade. Now callerID ONLY seems to work properly where the REN is less.

Plus side is that ring cadence and *70 are corrected and likely plenty of other minor problems that we did not even know about.

_________________
Bob-Long Island NY
Vonage Customer since August 8, 2005
ISP: Optimum Online
Router Motorola VT2442
Setup: SB4200>VT2442>Linksys WRT54G v2.2 (running WRT) wifi enabled-port 1 to switch>two PC's-
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