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belwig
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Joined: Nov 02, 2005
Posts: 1

PostPosted: Wed Nov 02, 2005 12:54 pm    Post subject: The 'can't hear them' issue with IP8100 Reply with quote Back to top

Location: Clermont, FL
ISP: Roadrunner cable
Speeds: 4Mbps download/304 kbps upload
Modem: ?
Voip: Vtech IP8100-2
Router: D-Link DI-604
Network: RR -> modem -> DI-604 -> IP8100

I'm mostly experiencing the 'call goes through but no one can talk' issue, where, upon dialing a number, I here a) No ringing (nothing), or b) ringing, then nothing. On the other end, they get the call, but hear nothing when they pick it up. Sometimes one end can hear the other, but not vice-versa. Occasionally a call drops.

I've run all the tests and browsed the forums for a while, and from what I can see my line is pretty clean (see below). I've tried restting the IP8100 to factory and rebooting it several times. After a reboot it may work for a while, then the problem comes back.

Any thoughts? There don't seem to be many IP8100 posts. Should I put my IP8100 between my modem and my router? I can't seem to find what sort of settings I may need to change if I do this are.

Thanks

testyourvoip results:

MOS Analysis from You TO Boston

Media Quality MOS 4.4 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 100.0%
Latency 0.00 0.0%
Packet Discards 0.00 0.0%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 165 ms
Packet Discards 0.0%
Packet Loss 0.0%
Loss Periods Min: 0 ms
Avg: 0 ms
Max: 0 ms
No Loss

Jitter Min: 0 ms
Avg: 6 ms
Max: 20 ms

Signaling Quality Post-Dial Delay 125 ms
Call Setup Time 141 ms
Media Delay 297 ms

MOS Analysis FROM Boston To You

Media Quality MOS 4.4 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 100.0%
Latency 0.00 0.0%
Packet Discards 0.00 0.0%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 165 ms
Packet Discards 0.0%
Packet Loss 0.0%
Loss Periods Min: 0 ms
Avg: 0 ms
Max: 0 ms
No Loss

Jitter Min: 4 ms
Avg: 6 ms
Max: 20 ms

Signaling Quality Post-Pickup Delay 144 ms
Call Setup Time 153 ms
Media Delay 174 ms
View user's profile Send private message
KDWycha
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 19, 2005
Posts: 605
Location: Tampa, Florida USA (813)

PostPosted: Wed Nov 02, 2005 1:35 pm    Post subject: Reply with quote Back to top

Have you tried to plug the IP8100 directly to the cablemodem and see what happens? If that works then it must be some sorta router problem and then we can figure it out from there. Also I notice that burried cable lines often go bad after a while. Also I have had my cablemodem replaced 2 times in the 4 years I have had it. And I have had them dig a new line from the road to replace the old one which fixed many issues.


_________________
Kevin Wycha
Vonage Subscriber Since: Jan 17, 2005
Linksys RT31P2 Router/ATA
Motorola SB5100 Cablemodem
Roadrunner TampaBay (10mb down/1mb up)
---
Dancing w00t! Dancing
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