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Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45


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drondeau
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Joined: Nov 02, 2005
Posts: 4

PostPosted: Wed Nov 02, 2005 10:50 am    Post subject: Choppy line (drum like) Reply with quote Back to top

Boston

Earthlink Cable (via comcast)
Motorola SB 5120
Linksys WRTP 54G
Modem - Router - PC
Chop or Drum like noise on line is to loud to use phone.

speed: My Results
Download 1,783,272 bps
Upload 373,120 bps
QOS 98%
RTT 75 ms
MaxPause 63 ms


Test Details
The information below explains why your call quality score (MOS) was less than perfect.

Find the results that you want more quickly...
Jump to: Media Quality Signaling Quality

MOS Analysis from You TO Boston

Media Quality MOS 4.1 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 65.4%
Latency 0.06 6.3%
Packet Discards 0.25 28.2%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 216 ms
Packet Discards 1.9%
Packet Loss 0.0%
Loss Periods Min: 280 ms
Avg: 280 ms
Max: 280 ms
Burst Loss

Jitter Min: 0 ms
Avg: 7 ms
Max: 281 ms

Signaling Quality Post-Dial Delay 47 ms
Call Setup Time 63 ms
Media Delay 157 ms
MOS Analysis FROM Boston To You

Media Quality MOS 4.1 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 62.6%
Latency 0.06 6.2%
Packet Discards 0.29 31.0%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 216 ms
Packet Discards 2.0%
Packet Loss 0.0%
Loss Periods Min: 300 ms
Avg: 300 ms
Max: 300 ms
Burst Loss

Jitter Min: 4 ms
Avg: 7 ms
Max: 262 ms

Signaling Quality Post-Pickup Delay 88 ms
Call Setup Time 86 ms
Media Delay 118 ms
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drondeau
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Joined: Nov 02, 2005
Posts: 4

PostPosted: Wed Nov 02, 2005 1:51 pm    Post subject: anyone Reply with quote Back to top

can anyone help? this is my biz line and i can't use it..
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NateHoy
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Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Wed Nov 02, 2005 1:57 pm    Post subject: Re: anyone Reply with quote Back to top

drondeau wrote:
can anyone help? this is my biz line and i can't use it..


My first thought would be interference. After-VoIP-adapter interference. Have you plugged a very simple wired phone directly into the Voip adapter? Has any new equipment been installed at your site recently? Are you running a new electric heater because it's getting cold?

Also, your packet discard number (at 31%) seems a "tad" high. Have you tried other tests with your ISP, rebooting your Internet connection and Voip adapter, etc?
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drondeau
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Posts: 4

PostPosted: Wed Nov 02, 2005 2:07 pm    Post subject: Reply with quote Back to top

over the weekend Earthlink had some sort of update. I called them to see if they could help and they could not.
i've un-plugged and re-set everything and i cannot get the thumping noise to go away. i'm really not sure what to do. this is the 1st time this has happend.
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drondeau
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Joined: Nov 02, 2005
Posts: 4

PostPosted: Wed Nov 02, 2005 2:12 pm    Post subject: simple wired phone directly Reply with quote Back to top

ok, i tried a very simple phone in the jack and it works just fine!

what is my next move?
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NateHoy
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Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Wed Nov 02, 2005 2:28 pm    Post subject: Re: simple wired phone directly Reply with quote Back to top

drondeau wrote:
ok, i tried a very simple phone in the jack and it works just fine!

what is my next move?


Well, calling Vonage isn't going to help. Wink

Trace out your phone wiring. Somewhere, I'll bet your lines go past some piece of unshielded equipment that is putting out a pulsing sound. Could be the aforementioned electric heater, if someone just started using one due to the cold weather. Could be a celing light (flourescent) with a ballast that's starting to go (got any lights in the ceiling that aren't as bright as they used to be?). Could be an electric motor. Could be darned near anything.

Of your handset could be defective. Try plugging your simple phone into the same jack as whatever you were using at your desk. If the sound goes away, then your fancier handset is either more sensitive to the new interference or is toast.

Try moving your normal phone to be right near the Vonage adapter and use a very short cable to connect the two. If your nicer handset works, then the line is likely bad. If it doesn't, then the handset is likely bad.

Try to isolate the problem by changing one variable at a time until you can introduce/eliminate the problem by changing only one thing. Then you know the one thing you are changing is most likely the problem.

Good luck.
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Steve48
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Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Wed Nov 02, 2005 7:24 pm    Post subject: Re: simple wired phone directly Reply with quote Back to top

drondeau wrote:
ok, i tried a very simple phone in the jack and it works just fine!

what is my next move?


What kind of phone were you using before? If it was a 2.4 GHz cordless, you're probably getting interference with your wireless router, and you'll need to replace that phone.

_________________
Steve Gray
Orlando, FL
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