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drondeau
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Joined: Nov 02, 2005
Posts: 4

PostPosted: Wed Nov 02, 2005 10:50 am    Post subject: Choppy line (drum like) Reply with quote Back to top

Boston

Earthlink Cable (via comcast)
Motorola SB 5120
Linksys WRTP 54G
Modem - Router - PC
Chop or Drum like noise on line is to loud to use phone.

speed: My Results
Download 1,783,272 bps
Upload 373,120 bps
QOS 98%
RTT 75 ms
MaxPause 63 ms


Test Details
The information below explains why your call quality score (MOS) was less than perfect.

Find the results that you want more quickly...
Jump to: Media Quality Signaling Quality

MOS Analysis from You TO Boston

Media Quality MOS 4.1 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 65.4%
Latency 0.06 6.3%
Packet Discards 0.25 28.2%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 216 ms
Packet Discards 1.9%
Packet Loss 0.0%
Loss Periods Min: 280 ms
Avg: 280 ms
Max: 280 ms
Burst Loss

Jitter Min: 0 ms
Avg: 7 ms
Max: 281 ms

Signaling Quality Post-Dial Delay 47 ms
Call Setup Time 63 ms
Media Delay 157 ms
MOS Analysis FROM Boston To You

Media Quality MOS 4.1 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 62.6%
Latency 0.06 6.2%
Packet Discards 0.29 31.0%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 216 ms
Packet Discards 2.0%
Packet Loss 0.0%
Loss Periods Min: 300 ms
Avg: 300 ms
Max: 300 ms
Burst Loss

Jitter Min: 4 ms
Avg: 7 ms
Max: 262 ms

Signaling Quality Post-Pickup Delay 88 ms
Call Setup Time 86 ms
Media Delay 118 ms
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drondeau
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New Forum Member


Joined: Nov 02, 2005
Posts: 4

PostPosted: Wed Nov 02, 2005 1:51 pm    Post subject: anyone Reply with quote Back to top

can anyone help? this is my biz line and i can't use it..
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NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Wed Nov 02, 2005 1:57 pm    Post subject: Re: anyone Reply with quote Back to top

drondeau wrote:
can anyone help? this is my biz line and i can't use it..


My first thought would be interference. After-VoIP-adapter interference. Have you plugged a very simple wired phone directly into the Voip adapter? Has any new equipment been installed at your site recently? Are you running a new electric heater because it's getting cold?

Also, your packet discard number (at 31%) seems a "tad" high. Have you tried other tests with your ISP, rebooting your Internet connection and Voip adapter, etc?
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drondeau
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Joined: Nov 02, 2005
Posts: 4

PostPosted: Wed Nov 02, 2005 2:07 pm    Post subject: Reply with quote Back to top

over the weekend Earthlink had some sort of update. I called them to see if they could help and they could not.
i've un-plugged and re-set everything and i cannot get the thumping noise to go away. i'm really not sure what to do. this is the 1st time this has happend.
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drondeau
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Joined: Nov 02, 2005
Posts: 4

PostPosted: Wed Nov 02, 2005 2:12 pm    Post subject: simple wired phone directly Reply with quote Back to top

ok, i tried a very simple phone in the jack and it works just fine!

what is my next move?
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NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Wed Nov 02, 2005 2:28 pm    Post subject: Re: simple wired phone directly Reply with quote Back to top

drondeau wrote:
ok, i tried a very simple phone in the jack and it works just fine!

what is my next move?


Well, calling Vonage isn't going to help. Wink

Trace out your phone wiring. Somewhere, I'll bet your lines go past some piece of unshielded equipment that is putting out a pulsing sound. Could be the aforementioned electric heater, if someone just started using one due to the cold weather. Could be a celing light (flourescent) with a ballast that's starting to go (got any lights in the ceiling that aren't as bright as they used to be?). Could be an electric motor. Could be darned near anything.

Of your handset could be defective. Try plugging your simple phone into the same jack as whatever you were using at your desk. If the sound goes away, then your fancier handset is either more sensitive to the new interference or is toast.

Try moving your normal phone to be right near the Vonage adapter and use a very short cable to connect the two. If your nicer handset works, then the line is likely bad. If it doesn't, then the handset is likely bad.

Try to isolate the problem by changing one variable at a time until you can introduce/eliminate the problem by changing only one thing. Then you know the one thing you are changing is most likely the problem.

Good luck.
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Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Wed Nov 02, 2005 7:24 pm    Post subject: Re: simple wired phone directly Reply with quote Back to top

drondeau wrote:
ok, i tried a very simple phone in the jack and it works just fine!

what is my next move?


What kind of phone were you using before? If it was a 2.4 GHz cordless, you're probably getting interference with your wireless router, and you'll need to replace that phone.

_________________
Steve Gray
Orlando, FL
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