Codec G.711 (PCM at 64kbps, 20ms RTP payload, 80kbps IP BW) Round-Trip Latency 216 ms Packet Discards 1.9% Packet Loss 0.0% Loss Periods Min: 280 ms Avg: 280 ms Max: 280 ms Burst Loss
Jitter Min: 0 ms Avg: 7 ms Max: 281 ms
Signaling Quality Post-Dial Delay 47 ms Call Setup Time 63 ms Media Delay 157 ms MOS Analysis FROM Boston To You
Media Quality MOS 4.1 / 5.0 (Best with G.711 is 4.4)
Codec G.711 (PCM at 64kbps, 20ms RTP payload, 80kbps IP BW) Round-Trip Latency 216 ms Packet Discards 2.0% Packet Loss 0.0% Loss Periods Min: 300 ms Avg: 300 ms Max: 300 ms Burst Loss
Jitter Min: 4 ms Avg: 7 ms Max: 262 ms
Signaling Quality Post-Pickup Delay 88 ms Call Setup Time 86 ms Media Delay 118 ms
can anyone help? this is my biz line and i can't use it..
My first thought would be interference. After-VoIP-adapter interference. Have you plugged a very simple wired phone directly into the Voip adapter? Has any new equipment been installed at your site recently? Are you running a new electric heater because it's getting cold?
Also, your packet discard number (at 31%) seems a "tad" high. Have you tried other tests with your ISP, rebooting your Internet connection and Voip adapter, etc?
over the weekend Earthlink had some sort of update. I called them to see if they could help and they could not. i've un-plugged and re-set everything and i cannot get the thumping noise to go away. i'm really not sure what to do. this is the 1st time this has happend.
Trace out your phone wiring. Somewhere, I'll bet your lines go past some piece of unshielded equipment that is putting out a pulsing sound. Could be the aforementioned electric heater, if someone just started using one due to the cold weather. Could be a celing light (flourescent) with a ballast that's starting to go (got any lights in the ceiling that aren't as bright as they used to be?). Could be an electric motor. Could be darned near anything.
Of your handset could be defective. Try plugging your simple phone into the same jack as whatever you were using at your desk. If the sound goes away, then your fancier handset is either more sensitive to the new interference or is toast.
Try moving your normal phone to be right near the Vonage adapter and use a very short cable to connect the two. If your nicer handset works, then the line is likely bad. If it doesn't, then the handset is likely bad.
Try to isolate the problem by changing one variable at a time until you can introduce/eliminate the problem by changing only one thing. Then you know the one thing you are changing is most likely the problem.
ok, i tried a very simple phone in the jack and it works just fine!
what is my next move?
What kind of phone were you using before? If it was a 2.4 GHz cordless, you're probably getting interference with your wireless router, and you'll need to replace that phone.
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