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You can recollect
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The devices are
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Hi these are most
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COG4030
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Joined: Apr 14, 2005
Posts: 13
Location: Big Bend, WI

PostPosted: Thu Nov 03, 2005 8:15 pm    Post subject: Reply with quote Back to top

I just got off the phone with TWC - RR.

She had me do a trace route to yahoo .com .I read all the numbers off to her. Then she pointed me to www.aroundcentralflorida.com go to the help page and run their speed test. I couldn't get the help window to open so I went to RR Milwaukke speed test. Download was 4.1 MB, upload was 220.

Guess I'll have to call back when I'm am having the slow 40 KBPS
upload spped. That will be real interesting trying to call them on the Voip phone.

I am considering buying a new cable modem that is DOCSIS 2 compliant. The Motorola sb4200 is only at 1.1
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lstorey
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PostPosted: Fri Nov 04, 2005 11:23 pm    Post subject: Reply with quote Back to top

alcsmith wrote:
Also per a Vonage tech he said that in order to get excellent quality all the time you should have a cable modem that is certified DOCSIS 2.0. The one you have is 1.0 and 1.1

I have a broadband gateway that is DOCSIS 1.0 and 1.1 and I have occasional problems.

Your Cable Modem and Router (if you are using a router in addition to the one supplied by Vonage) should both be certifed DOCSIS 2.0. Modems that just say DOCSIS 2.0 compatabile don't fully work all that well and still cause problems.

Does anyone have Comcast and have a DOCSIS 2.0 certified cable modem? I was looking at their site and it is very vague and it seems like they are all 1.1 compliant and not 2.0

Granted my cable modem is 4 years old and could probably stand to be updated but it works fine for the internet but we are having packet loss/loss in audio on our Vonage phone. don't want to go back to SBC but may not have a choice.
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mundy5
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PostPosted: Sat Nov 05, 2005 8:38 am    Post subject: Reply with quote Back to top

Folks,

I communicated with Comcast support a few days ago and they told me that a 1.0 and 1.1 compliant modem will work without a hitch. Please do not listen to the Vonage tech who says you need 2.0 compliance. Comcast is still at 1.0/1.1. I believe RR is still at 1.0/1.1 as well. No need to go buy a new modem unless it itself is starting to break down. I have a SB 4100 myself and it's working flawlessly with Vonage.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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Vonager
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Joined: Aug 16, 2005
Posts: 132

PostPosted: Sat Nov 05, 2005 12:02 pm    Post subject: Reply with quote Back to top

You don't have to BUY a new modem. You should be able to get the existing one swapped for FREE through your ISP. I know that is true for TWC/RR. I also know they carry (at least in Houston) a Toshiba PCX 2600 that is DOCSIS 2.0. That might NOT be the end all be all though solution if you have dropped packets.
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lstorey
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PostPosted: Sat Nov 05, 2005 12:04 pm    Post subject: Reply with quote Back to top

that's interesting....I bought a new D-link one ($50) to try....if it solves the problem then well worth it. if not it will probably be back to SBC for us. don't want to go back but we can't have calls that drop and Comcast says it isn't their problem (they claim they tested my line and there were no problems)
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lstorey
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PostPosted: Sat Nov 05, 2005 12:08 pm    Post subject: Reply with quote Back to top

Vonager wrote:
You don't have to BUY a new modem. You should be able to get the existing one swapped for FREE through your ISP. I know that is true for TWC/RR. I also know they carry (at least in Houston) a Toshiba PCX 2600 that is DOCSIS 2.0. That might NOT be the end all be all though solution if you have dropped packets.


I doubt that comcast would swap out our modem because we bought ours from a retail store to begin with 4 yrs ago and are not paying a rent or lease fee each month.
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Steve54901
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Joined: Nov 05, 2005
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Location: Appleton Wisconsin

PostPosted: Sat Nov 05, 2005 6:22 pm    Post subject: Having Audio Difficulties with home phone Reply with quote Back to top

Hi Smile

I am experiencing a similar problem therefore I thought I would post here and see if it generates some response and hopefully some help.

I am a very happy Vonage home user [happy because of the extremely great rates and service features that Vonage provides].

However, I am having some audio problems with my Vonage home phone.

When people call me, they often complain that the audio quality is low, sometimes choppy, echoes when they speak, and that they sometimes hear other conversations/music etc. I have also once or twice picked up audio difficulties on my end as well. I have even heard other people talking on the phone [they apperently couldn't hear us].

I am just opening a new business where I simply cannot have these types of difficulties for both legal and customer services reasons but I absolutely adore Vonage's options/services/prices.

My alternative is going with SBC which probably means that I will have DSL instead of Cable internet access [and I personally have found that Cable seems much faster] and with their phone service which I expect will likely charge me higher prices/rates and charge me more or seperately for less functionality/services.

I have looked up this problem here in the forums and have gotten some tips that I will try:

1. If I have a certified DOCSIS 2.0 modem or not [however, there has been debate on this point in the forums on whether or not this is required or helpful for higher audio quality]. Any helpful input about this would be appreciated.

2. Turning off bandwidth saver. [I don't exactly know what this is referring to, but I plan on calling Vonage and asking them to see if I need to do this and how. Any suggestions again would be helpful and appreciated.]

3. If my Vonage router and my Linksys Wireless Access Point/Router are too close to my wireless phone in my home and if they are both also certified DOCSIS 2.0 or not.

I am in Oshkosh, Wisconsin and my business will be in Appleton Wisconsin [I don't know if this would make a difference or not].

I also don't know if I will have a wireless access point or router implimented at my business yet, but I would like to have the option in the future and thus see if I could fix this home phone audio problem before I decide whether or not to go with Vonage's Business Service. It would break my heart and probably my pocketbook if I could not, my alternative would be landlines through SBC and DSL service as opposed to Roadrunner Cable Modem which I have at home and which I found to be faster.

My cable runs into my cable modem first which is a Toshiba PCX 2500, then it runs into my Vonage Router which is a Motorola model VT 1005V then into my Linksys Etherfast Wireless Access Point + Cable/DSL Router with 4-Point Switch, which is then connected to my desktop computer which is a Toshiba V3100 which has an Intel Celeron 366 MHz processor. I run Windows Home XP edition SP2. My phone is a Uniden PowerMax 5.8 GHz which has a base with a charging station for one of the two cordless handsets. The base and handset is on my desk about 3 feet from the wireless access point/router which is right next to my Vonage router and right next to it is my cable modem.

I ran a few speed tests and here are the results:

From Seattle Washington [BroadBandReports.com] Speakeasy.net
Your download speed : 4541 kbps or 567.6 KB/sec.
Your upload speed : 353 kbps or 44.2 KB/sec.

Megapath.net [S.F. California]
Your download speed : 4215 kbps or 526.8 KB/sec.
Your upload speed : 354 kbps or 44.2 KB/sec.

Linkline.net [L.A. California]
Your download speed : 2272 kbps or 284.1 KB/sec.
Your upload speed : 358 kbps or 44.8 KB/sec.

Green Bay [Wisconsin] Roadrunner Bandwidth Results
Loaded 1858812 bytes in 3.525 seconds.
Your throughput is:
4219 Kb/s (kiloBITS per second)
527 KB/s (kiloBYTES per second)

tds.net [Madison, WI]
Your download speed : 4485 kbps or 560.6 KB/sec.
Your upload speed : 359 kbps or 44.9 KB/sec.

Centurytel.net
Your current bandwidth reading is:544.60kbps
which means you can download at 68.08 KB/sec. from our servers.

_________________
Thank you to all of those kind people who have taken the time to respond and to help.
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krissifitz
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Joined: Nov 06, 2005
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PostPosted: Sun Nov 06, 2005 4:19 pm    Post subject: I'm receiving horrible quality on my phone! Reply with quote Back to top

I did the upload/download speed test off the Vonage website and it shows:
upload burst 624 kbps
QOS 40%
RRT 74ms
Max Pause 170ms

YEt I called Comcast and they claim they are testing my signal on their end and show no issues!

ANy suggestions? I am in the Bergen County (NJ) area.
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COG4030
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Joined: Apr 14, 2005
Posts: 13
Location: Big Bend, WI

PostPosted: Sun Nov 06, 2005 7:02 pm    Post subject: Reply with quote Back to top

It appears that the problem I was having was not my ISP's but my own.
FYI, I have analog cable, not digital.

I have a TV in the family that I have connected to my TWC / RR cable through a splitter. The cable I attached to the joists with a stapler we use in the telecom field that uses U shaped staples. The TV in the family room alway was a little fuzzy on the higher channel.
I thought I'd disconnect all the cable that I ran in the house just to be sure.. Well the first test after I disconnect that leg, my speed went from 220 KBS to 360 KBS. Picture calrity has vastly improved on the higher channels.
Apparently the staples were pinching the cable very bad.
I guess the cable TV signal is alot more forgiving than the digtal signal.
I have been testing on and off since friday afternoon when I discovered it. I replace the cable and my tests have consistently been above 300 KBS..
I have tested at www.testyour voip.com, Vonages speed test and TWC / RR Milwaukee speed tests. All test indicate about the same.

Time will tell, but I feel confident that it is fixed it.
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acf
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Joined: Sep 15, 2005
Posts: 16

PostPosted: Mon Nov 07, 2005 2:48 pm    Post subject: Reply with quote Back to top

alcsmith wrote:
I had this problem at first and here is what I had to do. Measure your bandwidth with you on and off the Vonage phone their should be a considerable difference in your upload speed.

My problem was 2 fold. 1 bandwith saver was enabled and that was causing a problem so Vonage techs completly turned it off.


-Al


You mean dropped it to 30 or was it really turned "off". I'm having similar problems.
http://www.testyourvoip.com/details.html?expand_trcrt=1&id=3COA9O#traceroute

Figured I'd start here.
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