Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
ddanz
Vonage Forum Associate
Vonage Forum Associate


Joined: Oct 14, 2005
Posts: 12

PostPosted: Sat Nov 05, 2005 12:57 pm    Post subject: Maricopa County (Phoenix) Az Reply with quote Back to top

I am a 9-1-1 Operator, and I regularly test my Vonage 9-1-1 capability.

At first, three months ago, I got the (commerical) Northern 9-1-1 intercept center contracted by Vonage instead of the correct Public Safety Answering Point (PSAP). I didn't pursue with them how they would forward, but they did know the correct PSAP for my home location in Fountain Hills, which is the Maricopa County Sheriff's Office PSAP.

About 45 days ago, I was delighted Very Happy to reach one of my co-workers at the PSAP, and my call arrived on the 9-1-1 circuits, but without ANI/ALI (number or location) information. But at least it was not delivered on administrative lines. Exclamation

I just checked again. Dialing 933 tells me that I do not have E911 Sad , but dialing 9-1-1 continues to connect me on 9-1-1 circuits to the correct PSAP. So we're halfway there.

And to respond to OldSnipe:
Quote:
I'm 68 years old. I haver never dialed 911. There was no such thing over half my life.


I'm delighted to hear that you've never had to call 9-1-1 in your life. I hope you never have to, but then I also hope that - should you have an emergency - that you carry with you the 10-digit telephone numbers of the PSAPs for wherever you happen to be at the time you have an emergency, and that you're prepared to give the 9-1-1 operator information about where you are and how to call you back if the call is interrupted. I've personally fielded calls where the caller was incapcitated, could not talk or provide any assistance. Yet, using the E-9-1-1 information alone, I was able to send aid, and in one case very definitely it saved a person's life. When calling a PSAP on their non-emergency 10-digit numbers you should also be prepared for a longer answer time. At my agency, our call distribution system does not deliver the non-emergency calls as long as there are 9-1-1 calls unanswered. And we don't answer the administrative lines, either, if there are other kinds of calls.

If I'm not incapacitated, I certainly don't need 9-1-1 service for my Vonage home phone line. The phone numbers of all the local agencies are programmed on my cell phone and/or in my PDA if I can't remember the one that I need.

But it's not about me. It's about my wife, or visitors to my home, who might need emergency service. They see a phone, they pick it up and expect to be able to dial 9-1-1 and have the 9-1-1 operator know who and where they are.

So, OldSnipe, keep on hoping that you don't need 9-1-1 service. I hope everything turns out okay for you. Meanwhile, I'm encouraged that Vonage is progressing toward the eventual elegant solution of provided E-9-1-1 information.

But those of you with moving Voip service will also have to remember to tell the operator when you're not at your registered location. Just pray you're concious enough to give it.
View user's profile Send private message
ChrisFix
Vonage Forum Master
Vonage Forum Master


Joined: Sep 06, 2005
Posts: 282
Location: North Carolina

PostPosted: Sat Nov 05, 2005 2:21 pm    Post subject: Re: Dial 911 Reply with quote Back to top

OldSnipe wrote:
I'm 68 years old. I haver never dialed 911. There was no such thing over half my life. Didn't even have a phone with a dial on it for a 1/4 of my life. I don't see 911 as a bad idea but from past experience it would appear I could live without it. Apparently most of you folk sleep with a cell phone under your pillow anyhow. Is it really that important that Vonage directly terminate with Joe Fireman?


We all hope we never need it, but when it works correctly, it could literally be a life saver. With E911, if you make the call and don't, or can't, say a thing or get disconnected, they will have your address and dispatch the police. I also don't worry about it, but it would be better to have it than not - just like having a dial! Smile
View user's profile Send private message
shaggny
New Forum Member
New Forum Member


Joined: Nov 09, 2005
Posts: 5

PostPosted: Wed Nov 09, 2005 2:39 am    Post subject: Must activate? Reply with quote Back to top

What I'd like to find out is whether or not customers have the option of passing on having 911. Why should we HAVE to activate it if we don't want to? I've looked through the site and forums and cannot find where this is an option that would satisfy whatever legal hoops Vonage is being asked to jump through.

Anyone know if this is an option?
View user's profile Send private message
OldSnipe
Vonage Forum Master
Vonage Forum Master


Joined: Mar 16, 2005
Posts: 249
Location: Bend, Oregon

PostPosted: Wed Nov 09, 2005 10:10 am    Post subject: 911 Option? Reply with quote Back to top

Quote:
Why should we HAVE to activate it if we don't want to?


Cuz... Big Brother says you should have it Smile He needs all the tax money he can get to support the millions in technology and staff it now takes to do what the telephone operator used to do for free. I'm paying a tax on my land line, a tax on my cell phone a tax added to my property tax and a special tax that was passed as a voters measure 2 years ago so that I can call the Sherrif or fire department with just 3 digits instead of 1. (0). Guess what tax will be added to Vonage once 911 is installed Question

_________________
Snipe
N 43.96674 / W. 121.35427
ISP: Bend Broadband cable connection
Modem: Motorola Surfboard SB5101
Tel. Cachinkus: Linksys v-portal
Who the heck is the Old Snipe? Http://oldsnipe.com knows
View user's profile Send private message Send e-mail Visit poster's website
Disturbed
Vonage Forum Senior
Vonage Forum Senior


Joined: Feb 07, 2005
Posts: 129
Location: Stroudsburg, PA

PostPosted: Wed Nov 09, 2005 10:51 am    Post subject: Re: 911 Option? Reply with quote Back to top

OldSnipe wrote:
Quote:
Why should we HAVE to activate it if we don't want to?


Cuz... Big Brother says you should have it Smile He needs all the tax money he can get to support the millions in technology and staff it now takes to do what the telephone operator used to do for free. I'm paying a tax on my land line, a tax on my cell phone a tax added to my property tax and a special tax that was passed as a voters measure 2 years ago so that I can call the Sherrif or fire department with just 3 digits instead of 1. (0). Guess what tax will be added to Vonage once 911 is installed Question


The government financed all of the lines and infastructure for Ma Bell. So, in a way, the phone lines and 911 are public domain, or part of the social system. We have all become used to such a system, and we have come to expect it to work, whether we are at a home phone, pay phone, cell phone, etc...

Tax dollars are needed to maintain such a system. Most people want such a system. As Voip becomes mainstream, people will not know the difference between Voip and landlines, but will still expect 911. Imagine what would happen if you dialed 911 from work because someone had a heart attack, but your employer decided that he did not want 911. You expected it to be there and it wasn't.

Now I do not like to pay tax. But a $1.00 tax to support such an important service is justified. All of the other taxes on a landline or cellphone are a bunch of bunk as far as I am concerned, but a tax for 911 is well justified.

_________________
My Configuration:
Vonage Voip with 7MBps Cable Internet
iBook 1.33 GHz ComboDrive
iMac 800MHz SuperDrive
Airport Extreme Wireless Network - 802.11g
iPod with Video- 60GB
2 Hughes DVR2 TiVo Receivers
1 Phillips DSR6000 TiVo Receiver
View user's profile Send private message
ddanz
Vonage Forum Associate
Vonage Forum Associate


Joined: Oct 14, 2005
Posts: 12

PostPosted: Wed Nov 09, 2005 12:52 pm    Post subject: Re: 911 Option? Reply with quote Back to top

Quote:
I'm paying a tax on my land line, a tax on my cell phone a tax added to my property tax and a special tax that was passed as a voters measure 2 years ago so that I can call the Sherrif or fire department with just 3 digits instead of 1. (0). Guess what tax will be added to Vonage once 911 is installed Question


Geez, I hope you're not relying on the operator to (a) know where you are or (b) to know precisely which agency will handle your call.

As a mental exercise, pretend that you have suffered a debilating TIA and cannot speak. You make it to your phone and dial 0 and then pass out. What happens? It's not like it was 40 years ago, where the operator knew everybody in town. The operator you reach is possibly in a different city or state. Do you think any action will be taken, unless you can explicitly tell this operator what's wrong?

Second part of the exercise. Imagine that you dialed 9-1-1 instead. What do you think happens then.

I can tell you: by policy at most agencies, if 9-1-1 operators don't get a satisfactory answer as to why a 9-1-1 call was made, they dispatch a police officer to investigate. This includes hangups with no contact (the bad guy could've force the hangup), no voice on the line (an incapacitated person), sounds of a disturbance in the background (domestic violence), or just evasive answers from a person who sounds like they are under duress in denying that there's an emergency. In 8+ years, I have received some passed-on calls from Telco operators, but NEVER under any of these circumstances, yet they regularly occur on the 9-1-1 circuits.

Incidentally, that's why you should NEVER hang up if you dial 9-1-1 by accident. Always stay on the line to tell the operator it was an accident. Otherwise, you could find an officer knocking on your door.
View user's profile Send private message
OldSnipe
Vonage Forum Master
Vonage Forum Master


Joined: Mar 16, 2005
Posts: 249
Location: Bend, Oregon

PostPosted: Wed Nov 09, 2005 1:52 pm    Post subject: 911 Priorities Reply with quote Back to top

Sorry if I struck a sour chord DDANZ!

I'm not knocking 911, Just examining it's priority and cost. I carry both a GPS and a cell phone when I fish most of the summer. Very few areas I fish in though have cell phone coverage. It appears that most of the 911 calls in my neighborhood are concerned with someones dog barking or "It snowed last night and the snowplow hasn't been out here", type emergency's.

When they installed 911 they touted it as the best thing since CB channel 9. All it would cost was a buck or so a year added to your property taxes. That's now about 10 bucks because they of course had to "Modernize" the antiquated 8 year old equipment. Add a full time 911 administrator, give him office space with room for a large staff he needed to hire to help him administer. Add a 911 tax to the land line and cell phone. After all of that I still think I'm probably going to die sometime in the next 5 years or so as I'm getting old. I do believe 911 is pretty handy! Just not quite as essential as some folk seem to.

_________________
Snipe
N 43.96674 / W. 121.35427
ISP: Bend Broadband cable connection
Modem: Motorola Surfboard SB5101
Tel. Cachinkus: Linksys v-portal
Who the heck is the Old Snipe? Http://oldsnipe.com knows
View user's profile Send private message Send e-mail Visit poster's website
NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Wed Nov 09, 2005 2:01 pm    Post subject: Re: Maricopa County (Phoenix) Az Reply with quote Back to top

ddanz wrote:
I am a 9-1-1 Operator, and I regularly test my Vonage 9-1-1 capability.


Pardon the stupidity of my question, but I've been highly trained not to call 911 except in a real emergency. How frequently (do you think) would it be acceptable to call? What would be the correct questions to ask to take MINIMUM operator time? How should I announce? "This is not an emergency, just a test of 911. Do you have time for a test?"

What would be the best times of day to call, when volume would be low and coverage would be high, in general?

I've never even tried 933, and I probably should. I assume that just gives me a recording telling me what service is available, and does not interrupt a real 911 operator?
View user's profile Send private message
ChrisFix
Vonage Forum Master
Vonage Forum Master


Joined: Sep 06, 2005
Posts: 282
Location: North Carolina

PostPosted: Wed Nov 09, 2005 2:22 pm    Post subject: Re: Maricopa County (Phoenix) Az Reply with quote Back to top

NateHoy wrote:

I've never even tried 933, and I probably should. I assume that just gives me a recording telling me what service is available, and does not interrupt a real 911 operator?


933 is a Vonage service that tells you the status of your 911 activation and has nothing to do with the real 911 operators. It is a recorded announcement that you can dial as many times as you can stand. Very Happy
View user's profile Send private message
NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Wed Nov 09, 2005 2:28 pm    Post subject: Re: Maricopa County (Phoenix) Az Reply with quote Back to top

ChrisFix wrote:
933 is a Vonage service that tells you the status of your 911 activation and has nothing to do with the real 911 operators. It is a recorded announcement that you can dial as many times as you can stand. Very Happy


Thanks. As soon as my local teleconference is done, I'm gonna give it a dial. I knew there was a number, and it's probably been mentioned to me 100 times in the emails, etc, but there's such a think as "crying wolf", and that's what kinda happened when I signed up and got inundated with Vonage's 911 information. 5 emails, multiple popups, 3-4 long screens of data I had to agree to, after a while it all mixed together and I was thinking I'd have to call 911 due to complete brain lock.

OK, I'm kidding, but I certainly did get bombarded with information. Can't call Vonage noncommunicative on that issue. Quite the opposite, in fact. (grin)
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New elvakn1
New Today 6
Yesterday 10
Total 99063

Who Is On Site
Visitors 92
Members 1
Total 93


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.84
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.87 Seconds and 453 Pages In The Last 60 Seconds
The Vonage VoIP Forum