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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

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Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

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On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

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Vonage Canada
Topic:
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On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
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Topic:
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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
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On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
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On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

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Topic:
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On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

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Topic:
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On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
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Canada. they
should offer
...

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Steve48
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PostPosted: Wed Nov 02, 2005 8:29 pm    Post subject: Reply with quote Back to top

55 didn't fix it for me, so I went back to messing with my house phones. Previously, taking phones on and off the line and turning ringers on and off gave mixed results. Now, taking one particular phone off the circuit seems to give very good CID reliability. Clearly, something isn't really stable yet, and Vonage needs to keep working the problem. For now, I'll live without that one phone.

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NateHoy
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PostPosted: Wed Nov 02, 2005 8:43 pm    Post subject: Reply with quote Back to top

Steve48 wrote:
55 didn't fix it for me, so I went back to messing with my house phones. Previously, taking phones on and off the line and turning ringers on and off gave mixed results. Now, taking one particular phone off the circuit seems to give very good CID reliability. Clearly, something isn't really stable yet, and Vonage needs to keep working the problem. For now, I'll live without that one phone.


What is the REN total of all of these phones, and the REN max on your Voip adapter? If you've got one phone that's messing up your CID capabilities, I'd consider replacing that phone with something that works better and doesn't mess things up. It may have a high REN and be pushing your adapter beyond its limit.
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Steve48
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PostPosted: Wed Nov 02, 2005 9:22 pm    Post subject: Reply with quote Back to top

NateHoy wrote:
What is the REN total of all of these phones, and the REN max on your Voip adapter? If you've got one phone that's messing up your CID capabilities, I'd consider replacing that phone with something that works better and doesn't mess things up. It may have a high REN and be pushing your adapter beyond its limit.


I don't know the REN numbers. The one phone is a cordless and would hopefully be designed with a low REN. Also, with it on line I'm getting good ringing on all phones, and can turn other ringers on and off with no effect. Nevertheless, once the baddie is gone I'm getting good results (for now, at least <sigh>). This weekend I'll do a bit more experimenting. Until then, baddie will have to sit it out.

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Steve48
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PostPosted: Thu Nov 03, 2005 9:13 pm    Post subject: Reply with quote Back to top

Follow up. The troublesome phone has a REN of 0.3. Removing it fixes CID for me, but turning off the ringer on a phone with a REN of 0.8 doesn't. Weird.

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Chick
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PostPosted: Fri Nov 04, 2005 12:25 am    Post subject: Reply with quote Back to top

I am now on Rev 55, but still have no CID unless I disconnect everything except one phone. No way is this acceptable and I still think Vonage owes some money!
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PostPosted: Fri Nov 04, 2005 7:53 am    Post subject: Reply with quote Back to top

Steve48 wrote:
Follow up. The troublesome phone has a REN of 0.3. Removing it fixes CID for me, but turning off the ringer on a phone with a REN of 0.8 doesn't. Weird.


Then it's very likely that the troublesome phone is at the end of a wire that's introducing interference, or is itself broken and introducing interference or pulling far more voltage than it should.

Try taking the troublesome phone and plugging it, and only it, directly into your Vonage adapter with a short cable. If you don't get caller ID even then, the your phone is toast. Turn off its ringer and try again, and if that doesn't work, you need to get rid of the phone or accept that you will not have Caller ID.

If you do get caller ID on that phone, then hook another phone up to the cable your troublesome phone was on and try it. If you don't get caller ID on a known good phone in the troublesome phone's spot, then your wiring has a problem or is getting EMI from somewhere.

The troublesome phone could have a much higher REN than published, due to failure or defect, or it could even be sending signal back on the Caller ID frequencies and messing up caller ID for the rest of your units.

You need REN for Caller ID, but Caller ID is a signal within the ring. If that signal gets corrupted by one of the phones on your line, just like a bad network card, you won't get Caller ID on any of your phones. If that's the case, the other phones can't "hear" the Caller ID signal because you have one phone screaming gibberish on the line.
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NateHoy
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PostPosted: Fri Nov 04, 2005 8:01 am    Post subject: Reply with quote Back to top

Chick wrote:
I am now on Rev 55, but still have no CID unless I disconnect everything except one phone. No way is this acceptable and I still think Vonage owes some money!


Make sure the onset of autumn doesn't have you running a new heater near a phone line or something.

So far, from what I can gather from the four major Caller ID complaints, all of them have been resolved by removing phones from circuit. Don't misunderstand me - I'm not absolving Vonage of blame here. It is quite possible their new firmware made the caller ID signal weaker, or lowered the ringer voltage, or cause some other problem.

But it's getting colder and dryer, static electricity is starting in, electric units are starting to be used more for heat. We're starting "spooky season" for electronics, as people move indoors and start using electric devices they may not have touched all summer. It is possible that Vonage just chose the worst time of year to do a firmware upgrade, because coincidental failures and newly-introduced EMI make it impossible for Caller ID to be fixed.

Play around a bit more with how many phones you can hook up, and under what combinations and how good results you get from Caller ID. Gather up the REN data for all of your phones, add them up, and call Vonage with that total.

It's quite possible that Vonage needs to come out with 1.00.56, and up the signal on caller ID or up the REN, if they've lowered it. Or maybe in their attempt to fix it they've made it too high and it's overpowering some units. I don't know. It's also possible (no accusation intended) that they HAVE fixed the problem but that a few folks, you among them, have coincidental site failures.
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Mr_Sorento
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PostPosted: Fri Nov 04, 2005 9:06 am    Post subject: Reply with quote Back to top

So far my Caller ID has been fixed as well. THANK YOU SO MUCH VONAGE!!!!!!!!!!!!!!!!! Now don't screw it up again!!! Another thing that I see has been fixed is Call Waiting Disable (*70). This is the first time I've been able to disable Call Waiting (such as before sending a fax) in the 2 months I've had the service. Furthermore, maybe it's just me or my connection, but with this new firmware (.55), our phone calls seem clearer and more stable. So far, I'm happy! Thanks!

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Steve48
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PostPosted: Sat Nov 05, 2005 5:05 pm    Post subject: Reply with quote Back to top

Follow up. I had essentially 100% good CID for a couple of days, after taking one particular phone off line. Today I decided to experiment a little more. I put that phone back on line- CID gone. Turned its ringer off- CID still gone. Unplugged it again- CID gone. Re-cycled the router- CID back once, then gone.

Right now, I'm back to CID being dead, with the "bad" phone disconnected. Cycling the router fixes it once.

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jdwhite
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PostPosted: Tue Dec 13, 2005 12:07 pm    Post subject: How I [thought I] fixed CID Reply with quote Back to top

I had similar problems. Have an old modem that I use for CID-to-computer that, when connected, would prevent CID from showing up to all other phones. REN for all connected units is 0.6. Vonage tweaked settings without success. After reading other posts regarding polarity issues with other Linksys boxes, I wired a cord with reverse polarity and connected it from my WRTP54G (.55 firmware) to the house wiring. Now everything receives CID.

5 hours later, no CID. Turns out I'd rebooted the router shortly before trying the reversed polarity cable. :-/
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