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destin5440
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PostPosted: Mon Oct 31, 2005 3:01 pm    Post subject: Added 2nd line and you can only talk on one at a time... Reply with quote Back to top

Added 2nd line and you can only talk on one at a time or the person on the other end cannot hear you or says we are all broken up. I have a Vonage Linksys router RT31P2....please help. I can't get through to the help desk..

Oh, I'm on Sprint DSL service.
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reebok
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PostPosted: Mon Oct 31, 2005 3:03 pm    Post subject: Reply with quote Back to top

with what, 128kbps upload speed? that's your problem. even if it's not 128, you definitely don't have enough, or there's an outside chance you need to set up qos. what is your advertised upload speed and what do you get on speed tests?

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destin5440
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PostPosted: Mon Oct 31, 2005 3:17 pm    Post subject: Reply with quote Back to top

Not sure what upload speed is suppose to be. How can I do a speed test? Thanks.
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reebok
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PostPosted: Mon Oct 31, 2005 3:20 pm    Post subject: Reply with quote Back to top

look at the always on top first post that says what you should have posted when having trouble with Vonage.

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destin5440
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PostPosted: Mon Oct 31, 2005 3:22 pm    Post subject: Reply with quote Back to top

I did a speed test and it is 444 down and 129 up. So you are saying the 2nd line won't work with those numbers?

They sure don't tell you that when you add a line....is there something I can do to get this to work?
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reebok
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PostPosted: Mon Oct 31, 2005 3:38 pm    Post subject: Reply with quote Back to top

heh, well...no comment.
your best bet is probably to go into the dashboard and change your bandwidth saver to 30 (or maybe 50)
see if that helps.

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destin5440
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PostPosted: Mon Oct 31, 2005 3:44 pm    Post subject: Reply with quote Back to top

Can't really read between the lines there but I had this at home on high speed cable and it did the exact same thing on one line. When I brought it to my office on DSL it worked fine on one line until I just added the second line...I will try the band saver and see what happens.
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galion
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PostPosted: Mon Oct 31, 2005 3:57 pm    Post subject: Reply with quote Back to top

Those speeds sound kind of low even if you weren't trying Voip. Have you discussed the speeds with Sprint or has Sprint given you any determined rate for your DSL? One of the big arguments I have heard for DSL is that you do not share bandwidth, but that only applies to the copper between your house and the distribution point.

Reebok is correct that you probably need to adjust your QOS. But you will possibly see some side affects. This problem would affect you no matter who provides the Voip service.

If you are in an area where you can get DSL you must also be near a cable service. Do you have cable? Do they have internet access for near the same price. You may want to inquire about their data rates.

When you call Sprint be sure to ask for a manager. This problem doesn't sound like it will stop at a first tier conversation and someone higher up might be able to help. Just a suggestion, but I wouldn't discuss Voip at first. I would purely discuss data rates. Its not that I would want to hide the Voip, but I also wouldn't want to give them an out. The data rate is important regardless of whether I'm reading a news site, using an IM application, or using Voip.

I had Sprint local service in North Carolina and we had long discussions just on quality of dial-up. But, persistance paid off. I finally got the problem resolved. It was a problem in how they multiplex voice lines. Their first line of defense was, "We do not sell general lines for data dial-up service. You will have to pay extra for data service." Hang tough.

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reebok
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PostPosted: Mon Oct 31, 2005 4:16 pm    Post subject: Reply with quote Back to top

he has 384/128 speeds. that's the entire issue. if he wants to pay for more, he can, but lowering the bw saver would be the best place to start. this isn't a quality of isp issue since one line (at 90kbps) works fine. that's actually pretty impressive at 128.

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destin5440
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PostPosted: Mon Oct 31, 2005 4:34 pm    Post subject: Reply with quote Back to top

Just got off the phone with Vonage and he said I needed to bump up my upload speed to at least 180 for 2 lines....to do that requires a bigger DSL package wihich is what I guess I have to do.

I went with DSL in my office because it was 34.99 a month compared to Cox of $129 for a business. I use Cox at home and it is only $39 month...once you put it in a business though it triples. I'm a small business and that is a big price for cable. I'm going to call Sprint in the morning and see what the next upload for the next rate level is and try that, I guess.

Thanks for all the help.
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