LNP from Sunrocket VOIP

Posts: 2252 · Posted: Sat Dec 31, 2005 6:30 pm Post subject:

fishyone wrote:

May be if I give some bad publicity on their own bulletin board I will get service, but I REALLY doubt it! Evil or Very Mad

Right dconner? Twisted Evil

Right: "www.vonage-forum.com is not an official Vonage® website & is independently operated."

I am just an avid Vonage supporter with too much time on his hands here.

Posts: 4 · New Forum Member Joined: Dec 12, 2005 Posts: 4

Well there is a relationship with Vonage. You can't use there logo with out permission refer their products with out a kick back.

Is you affiliate ID
AID=10397309
or
PID=1781511

So the real question does Vonage care about the forum?

Posts: 2252 · Posted: Sat Dec 31, 2005 6:42 pm Post subject:

fishyone wrote:

Well there is a relationship with Vonage. You can't use there logo with out permission refer their products with out a kick back.

Is you affiliate ID
AID=10397309
or
PID=1781511

So the real question does Vonage care about the forum?

I am Vonage's first affiliate, thats no big secret. And yes, the ads do offset the cost of running this site.

Let's get this back on topic please,

Thank you,

Posts: 1 · New Forum Member Joined: Feb 24, 2006 Posts: 1

IronHelix wrote:

IMHO- this is Vonage's major failing. They need to implement some kind of followup system so a rep can proactively follow up on customer problems instead of waiting for customer contact.
When I ported (or tried to), I called many times to the porting dept and always was told that they'd check the status and call me back when the status came in (it never did). There shoudl be a system in place where if the status doesn't come in or the port isn't completed after 30-40 days they send somebody to look into it.

I'm not sure you can blame Vonage for this. I've been trying to LNP (former Verizon number) from SunRocket to QuantumVoice. The first few LOA's to Global Crossing (the carrier holding my number) came back with "Name Mismatch" failures. I contacted SunRocket management who told Global Crossing to let it go through. QuantumVoice resubmitted and it came back that there are "pending tickets". Finally they got a FOC date for the cutover (yesterday), but it hasn't happened yet. I get the impression that Global Crossing dropped the ball.

My original LNP request went in back in October 2005. 4 months later and I'm still waiting.

Posts: 3 · Posted: Wed Mar 08, 2006 9:33 pm Post subject:

Thanks to the advice about the Sunrocket address in this thread, I was able to complete a port of a Sunrocket-assigned number to Vonage in 13 business days.

Thanks!