Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
Navid200
Vonage Forum Junior
Vonage Forum Junior


Joined: Oct 25, 2005
Posts: 26

PostPosted: Sat Oct 29, 2005 10:02 pm    Post subject: Background white noise! RESOLVED! Reply with quote Back to top

Hello,

I am in North Carolina.
I have Road Runner from Time Warner (Cable).
I have a PAP2, which is connected to my Linksys WRT54G router. The router is connected to my Toshiba cable modem.

I checked my speeds. The download and upload speeds are 4795kbps and 360kbps. I get a score of 4.4 from the testyourvoip site for Boston or Montreal and 4 for London and 4.2 for Helsinki.

When I am on the phone, I hear a slight background white noise. Is there anything I can do to reduce this noise?
Do I have to set up PAP2 or my router? I just powered PAP2 and connected it to my router. That's all I did and it works. The only problem I have is this hiss!

Thanks,

Navid


Last edited by Navid200 on Tue Nov 01, 2005 10:20 pm; edited 1 time in total
View user's profile Send private message
ChrisFix
Vonage Forum Master
Vonage Forum Master


Joined: Sep 06, 2005
Posts: 282
Location: North Carolina

PostPosted: Sat Oct 29, 2005 10:22 pm    Post subject: Reply with quote Back to top

I have the PAP2 also on TWC RoadRunner in NC through the WRT54G. The first PAP2 I bought from CC had a lot of white noise. I did a little research and found a couple of work-around solutions that reduced the noise considerably. I actually returned the PAP2 to CC and got another one that has no noise at all, so there is the possibility that you have a unit that works, but has a defect. The two tips that worked are:

1- Connect a phone to Line 2 and place it Off-Hook. This made the noise almost disappear when the Line 2 phone was off-hook. ( A phone cord plugged in with the center conductors twisted together provides the same effect).

2 - If the off-hook phone in Line 2 works, you can have Customer Service re-assign your primary line to Line 2. This had the same effect as the off-hook phone without the need to actually have a non-functional phone attached.

As I said earlier, I returned the PAP2 and the repacement didn't and hasn't had the same white noise problem. I believe the excessive noise is a manufacturing defect that a fair number of the PAP2s have. One other observation I made was that the default receive volume on the PAP2 is set very high - i.e. the sound level is very loud - which exagerates the normal level of electronic noise to a possibly unexceptable level. You can call Customer Service and have them set the receive level down a couple of notches if you find this to be the case with your setup.
View user's profile Send private message
Navid200
Vonage Forum Junior
Vonage Forum Junior


Joined: Oct 25, 2005
Posts: 26

PostPosted: Sun Oct 30, 2005 8:22 am    Post subject: Reply with quote Back to top

You are right.
After reading your post, I called my office number and listened to the answering machine. It is definitely too loud compared to my POTs.

I am going to call Vonage to see if they can reduce the volume.

Thanks
View user's profile Send private message
Navid200
Vonage Forum Junior
Vonage Forum Junior


Joined: Oct 25, 2005
Posts: 26

PostPosted: Sun Oct 30, 2005 9:33 am    Post subject: Reply with quote Back to top

I called customer service and spoke with someone who seemed to want to help! However, he told me that he could not control the volume.

He asked if there was a volume control on my handset. I told him that when I disconnected from Vonage and connected to my POTs, the volume is lower. He insisted that since the services are different, they are not supposed to have the same volume!

Anyway, I suggested that he puts the line on line 2. That did not fix the problem. He tried a few other things and every time, I had to hang up and he called me again. So, he suggested that I try replacing the adapter. I bought this adapter from Circuit City. The problem is that I don't want to go to Circuit City and return this and get another one and find out that it is the same or even worse find out that it got even worse!

So, I don't know what to do now.
View user's profile Send private message
ChrisFix
Vonage Forum Master
Vonage Forum Master


Joined: Sep 06, 2005
Posts: 282
Location: North Carolina

PostPosted: Sun Oct 30, 2005 10:45 am    Post subject: Reply with quote Back to top

I think the Customer Service rep is wrong regarding the receive volume. I called and the said they adjusted it for me - and it certainly seems lower to me. Without the ability to see the PAP2 configuration screens (locked by Vonage) I can't say with certainty, but I am pretty sure that the receive volume is an adjustable setting. I wouldn't hesitate to call back and just start over with a different rep to see where that goes. Don't be shy about insisting to speak with the next level of support if they haven't helped you.

As far as returning the adapter to CC, that is certainly your decision to make. I just want to make sure you know that there should be almost no white noise when it is working correctly. My first one had a very audible amount of noise, that initially I thought was just how it worked until I tested it with a second off-hook phone connected to port 2 (like we talked about above), and the noise level dropped 80% or so. With my current PAP2, if the volume is at a normal level (not quiet but not ear pounding like it was by default), I can only hear what is commonly described as 'comfort noise' - just enough background to indicate you have a connection. Comfort noise is used in Voip because a totally silent line sounds like a dead connection to many people - silly but true. If the line 2 trick doesn't work, your problem may only be with the default volume level being too high - again I can only suggest you try CS again and see if you can't get that resolved.

By the way, do you have a phone with a volume adjustment? If so, if you lower the volume to a normal level, does the excess white noise go away?
View user's profile Send private message
galion
Vonage Forum Master
Vonage Forum Master


Joined: Aug 11, 2005
Posts: 233
Location: Midwest USA

PostPosted: Sun Oct 30, 2005 10:59 am    Post subject: Reply with quote Back to top

This problem reminds me of something I sure wish the big box stores would add to their service: set up the adapter before you leave the store. Here's a suggestion. Call Circuit City. Ask for a manager. Tell the manager your problem. Tell him you want to test an adapter before you leave. You know Circuit City has internet access. Take your old adapter and your account information. Trade the adpater for a new one. Hook up to Circuit City's internet. Call Vonage Customer Service on Circuit City's phone and set up the new adapter. You will know before you leave the store. I would be very surprised if they didn't agree to help in this way.

Store managers, if you are listening this is a sure way to make your Voip customers love you. Work with Vonage and figure a way to test and set up adapters before the customer leaves the store. Both you and the customer will benefit. Of course the customer will need to know if they have anything special at home such as a fixed IP address instead of DHCP, but how often is that going to occur? At least you will know the adapter works!

_________________
Vonage Voip Enabled August 3, 2005
Roadrunner Cable Modem (Motorola)
Linksys PAP2-VD connected to a Linksys WRT54G
The days of thousands of pounds of copper wires hanging on poles are coming to an end.
View user's profile Send private message
Navid200
Vonage Forum Junior
Vonage Forum Junior


Joined: Oct 25, 2005
Posts: 26

PostPosted: Sun Oct 30, 2005 11:25 am    Post subject: Reply with quote Back to top

When I connect a second phone to port 2 and leave it of hook, it does not make any difference.

My phone has volume control. But, every time I hang up, the volume goes back to default. Reducing the volume reduces the hiss. But, the volume is obviously too high.

I checked the firmware version of PAP2 and it is 3.1.6. Is that the latest?

Would it make any help if I get a line splitter from Radio Shack and put two phones on the same line? Would that reduce the volume?
View user's profile Send private message
ChrisFix
Vonage Forum Master
Vonage Forum Master


Joined: Sep 06, 2005
Posts: 282
Location: North Carolina

PostPosted: Sun Oct 30, 2005 11:55 am    Post subject: Reply with quote Back to top

Navid200 wrote:
When I connect a second phone to port 2 and leave it of hook, it does not make any difference.

My phone has volume control. But, every time I hang up, the volume goes back to default. Reducing the volume reduces the hiss. But, the volume is obviously too high.

I checked the firmware version of PAP2 and it is 3.1.6. Is that the latest?

Would it make any help if I get a line splitter from Radio Shack and put two phones on the same line? Would that reduce the volume?


Firmware version 3.1.6 is the current PAP2 firmware that Vonage is using. It's a pity the phone volume isn't persistent, because it sounds like that is all you need. A splitter won't help reduce the volume. Do try to call CS again and have them reduce the receive volume setting - I've found I usually get a tech in NJ (who tend to have better training and are easy to talk with) if I go through their menu (732-650-6699) and select:
#5 - Service Issues
#4 - Problems making or receiving calls
#5 - Other Issues
View user's profile Send private message
Navid200
Vonage Forum Junior
Vonage Forum Junior


Joined: Oct 25, 2005
Posts: 26

PostPosted: Sun Oct 30, 2005 12:09 pm    Post subject: Reply with quote Back to top

I called CS again talking to someone else. He was able to find some gain settings. After multiple changes, every time having to hang up and reboot the adapter and waiting for his call, the volume decreased. But, the background noise is still there.

I am going to go to Circuit City now to see if they are willing to keep my adapter while I try a new one. I don't want things to get worse if they do not get better! If the new one I get is worse, I hope to be able to go back to the store and get it back in case I decide to stay with Vonage.

Thanks for your help,

Navid
View user's profile Send private message
ChrisFix
Vonage Forum Master
Vonage Forum Master


Joined: Sep 06, 2005
Posts: 282
Location: North Carolina

PostPosted: Sun Oct 30, 2005 12:37 pm    Post subject: Reply with quote Back to top

A quick test you can do that might help you is to simply plug the power cord of the adapter in and connect a phone to line 1 or line 2. With the noisy adapter I had, it was noisy even when not connected to Vonage. I tested my current adapter this way before connecting it to Vonage.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New Ravin
New Today 1
Yesterday 9
Total 99045

Who Is On Site
Visitors 86
Members 0
Total 86


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.99
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.69 Seconds and 847 Pages In The Last 60 Seconds
The Vonage VoIP Forum