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delorean
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PostPosted: Fri Oct 28, 2005 8:26 pm    Post subject: Vonage Down Reply with quote Back to top

Vonage down in North Carolina also. No access to web site.
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Trowski
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Posts: 1389
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PostPosted: Fri Oct 28, 2005 8:29 pm    Post subject: Reply with quote Back to top

Ok, it looks like one of the backbone peering points that is causing the issue..


Amit B > Thank you for contacting Adelphia's High Speed Internet Online Technical Support. Please describe how I may assist you while I look into your account information and contact history.
ptrowski > Good evening. I was wondering if there was any update on the Vonage issue by chance?
Amit B > No. We don't have any information regarding Vonage problem.
Amit B > Please contact Vonage.
ptrowski > I did
ptrowski > And spoke with tier2 with Adelphia and they said that it was an issue within Adelphia's network
ptrowski > becuase also now my Yahoo Messenger does not work
ptrowski > and I cannot log onto broadbandreports.com or vonage.com or my webmail at yahoo.com
ptrowski > here is my tier2 ref number
ptrowski > ********
Amit B > I just talked with our senior tech supports and they its not Adelphia or Vonage its a back bone on the www they call it a peiring point that is having issue. And thats causing customers not able to get on yahoo messenger or Vonage.
ptrowski > Ahh ok
ptrowski > Thanks for the help
Amit B > You are very welcome.
Amit B > Thank you for chatting with Adelphia's High Speed Internet Support. Please be sure to participate in our chat survey before returning to Adelphia.net. We appreciate your feedback.

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deperu
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PostPosted: Fri Oct 28, 2005 8:33 pm    Post subject: NO SERVICE SINCE 4:00PM - VERY BAD SITUATION - NO 911 Reply with quote Back to top

SPECIALLY THAT I AM IN SOUTH FLORIDA WHICH HAS BEEN DECLARED MAJOR DISASTER AREA DUE TO HURRICANE WILMA, NO DIAL TONE, NO 911 EMERGENCY CALLS........ THIS IS VERY BAD, BAD, BAD[U]

AND IT IS NOT ADELPHIA'S PROBLEM IS Vonage, PRETTY SOON FOR ME WILL BE BON VOYAGE Vonage
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cosmickt
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PostPosted: Fri Oct 28, 2005 8:35 pm    Post subject: Vonage still OUT! Am elderly, disabled..... Reply with quote Back to top

There is still NO information on Vonage website as of now, 9:30pm EST. This is NOT professional. Very disappointed in Vonage for this lack of information to its clients.
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vanwagenen
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PostPosted: Fri Oct 28, 2005 8:37 pm    Post subject: Is Vonage Up? Reply with quote Back to top

I have the same problem. I lost service this afternoon and can't access the secure Vonage site for my account information nor can I access the Vonage.com site. Sad
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chaymodad
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PostPosted: Fri Oct 28, 2005 8:38 pm    Post subject: Peering Point Issue Reply with quote Back to top

Peering is the practice of exchanging Internet traffic between the data networks of different Internet service providers. It involves three elements:

the physical interconnection of the networks,
technical liaison between the networks to allow exchange of routes, and
the commercial and contractual peering agreements.

Internet service providers (ISPs) set up peering points, the physical locations where exchanges happen and negotiate peering agreements (which are essentially legal contracts setting out the exact details of how traffic is to be exchanged). Most peering points are located in colocation centres, where the different network operators 'co-locate' their Points of Presence.

apparently there is already some sort of documentation of the problem with the following reference:
CIR13477192.
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FLChris
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PostPosted: Fri Oct 28, 2005 8:38 pm    Post subject: Reply with quote Back to top

wonder if Adelphia got de-peered by another ISP for lack of payment...
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Trowski
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PostPosted: Fri Oct 28, 2005 8:39 pm    Post subject: Re: NO SERVICE SINCE 4:00PM - VERY BAD SITUATION - NO 911 Reply with quote Back to top

deperu wrote:
SPECIALLY THAT I AM IN SOUTH FLORIDA WHICH HAS BEEN DECLARED MAJOR DISASTER AREA DUE TO HURRICANE WILMA, NO DIAL TONE, NO 911 EMERGENCY CALLS........ THIS IS VERY BAD, BAD, BAD[U]

AND IT IS NOT ADELPHIA'S PROBLEM IS Vonage, PRETTY SOON FOR ME WILL BE BON VOYAGE Vonage


Relax, so am I. That is why I have a cellphone.

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vanwagenen
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PostPosted: Fri Oct 28, 2005 8:40 pm    Post subject: Vonage is down in Colorado Springs CO also... Reply with quote Back to top

Vonage is down in Colorado Springs CO also...
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dconnor
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PostPosted: Fri Oct 28, 2005 8:50 pm    Post subject: Re: NO SERVICE SINCE 4:00PM - VERY BAD SITUATION - NO 911 Reply with quote Back to top

deperu wrote:
SPECIALLY THAT I AM IN SOUTH FLORIDA WHICH HAS BEEN DECLARED MAJOR DISASTER AREA DUE TO HURRICANE WILMA, NO DIAL TONE, NO 911 EMERGENCY CALLS........ THIS IS VERY BAD, BAD, BAD[U]

AND IT IS NOT ADELPHIA'S PROBLEM IS Vonage, PRETTY SOON FOR ME WILL BE BON VOYAGE Vonage


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