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childressd
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Joined: Oct 28, 2005
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PostPosted: Fri Oct 28, 2005 7:07 pm    Post subject: no service Reply with quote Back to top

I'm in Ashburn, VA and the service is out here too. Tried resetting the router, but no lights for "phone". No dial tone at all. Wasn't planning on getting a cell phone, but might have too if this keeps up. Sounds like this has been going on across the country for a while today. Anyone have any idea when this might be fixed?

And yes, I have Adelphia for my cable too.
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Trowski
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Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Fri Oct 28, 2005 7:14 pm    Post subject: Reply with quote Back to top

On hold with Adelphia's Tier2 support...Funny thing was he could not access the forums here, and said that he heard alot of other people in the backround talking about the issue.

_________________
-------------------------------------
Eastern Connecticut Cable--WRT54G---RTP300--Uniden True 8866
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AlmaX
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PostPosted: Fri Oct 28, 2005 7:16 pm    Post subject: Outage Reply with quote Back to top

I don't think it is Adelphia a think there is a higher problem involved as my traceroute cleared the Adelphia IP's and got stuck further ahead, seam like a router somewhere is causing the issue. Here is my traceroute

traceroute to www.vonage.com (216.115.22.200), 30 hops max, 40 byte packets
1 10.178.96.1 (10.178.96.1) 30.780 ms 11.441 ms *
2 68.70.26.46 (68.70.26.46) 12.261 ms 12.359 ms 10.233 ms
3 68.168.1.105 (68.168.1.105) 10.541 ms 12.484 ms 10.168 ms
4 68.168.1.57 (68.168.1.57) 9.666 ms 36.963 ms 11.779 ms
5 unk-426d0ef9.adelphiacom.net (66.109.14.249) 9.241 ms 12.618 ms 19.236 ms
6 a1-00-00-00.c0.mia95.adelphiacom.net (66.109.1.225) 11.731 ms 10.944 ms 11.116 ms
7 p3-00-01-00.c0.dfw91.adelphiacom.net (66.109.0.25) 41.771 ms 41.805 ms 37.306 ms
8 g1-02-03-00.p0.dfw91.adelphiacom.net (66.109.3.74) 37.721 ms 97.790 ms 41.037 ms
9 g1-00-01-00.a0.sea00.adelphiacom.net (66.109.13.130) 37.775 ms 37.410 ms 39.692 ms
10 dllstx1wcx3-pos13-2-oc48.wcg.net (64.200.105.65) 38.280 ms 40.963 ms 38.284 ms
11 hstntx1wcx3-pos1-0-oc192.wcg.net (64.200.210.66) 42.793 ms 46.923 ms 42.767 ms
12 hstntx1wcx2-pos9-0-oc48.wcg.net (65.77.93.201) 45.695 ms 61.840 ms 42.234 ms
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17
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kenricva
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PostPosted: Fri Oct 28, 2005 7:21 pm    Post subject: Out Here Too Reply with quote Back to top

I am in Petersburg Virginia and my service is out and I can't access Vonage's website. Not good.
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howardct
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Joined: Oct 28, 2005
Posts: 7
Location: Georgetown, Kentucky

PostPosted: Fri Oct 28, 2005 7:24 pm    Post subject: I think the trouble is in New York Reply with quote Back to top

I did a trace route on sprint network from Cal. and it stopped in New York.

Tracing the route to www.vonage.com (216.115.24.188)

1 sl-bb22-ana-14-0.sprintlink.net (144.232.1.177) 0 msec 4 msec 0 msec
2 sl-bb21-fw-6-0.sprintlink.net (144.232.20.130) 28 msec 28 msec 28 msec
3 sl-bb22-pen-13-0.sprintlink.net (144.232.9.30) 68 msec 68 msec 68 msec
4 sl-bb27-pen-9-0.sprintlink.net (144.232.16.54) 68 msec 68 msec 68 msec
5 sl-bb21-nyc-2-0.sprintlink.net (144.232.20.96) 72 msec 68 msec 72 msec
6 sl-bb24-nyc-11-0.sprintlink.net (144.232.13.185) 72 msec 72 msec 68 msec
7 sl-gw29-nyc-0-0.sprintlink.net (144.232.13.16) 72 msec 72 msec 72 msec
8 sl-internap-125-0.sprintlink.net (144.223.37.166) 68 msec 72 msec 72 msec
9 border23.ge2-0-bbnet1.nyc.pnap.net (209.191.128.92) [AS 10910] 72 msec 68 msec 72 msec
10 * * *
11 * * *
12 * * *
13 * * *
14 * *
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Trowski
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Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Fri Oct 28, 2005 7:24 pm    Post subject: Reply with quote Back to top

Adelphia has a trouble ticket open for this. The tier2 rep I spoke with (Rich who is also a Vonage user) was wicked nice. Said that the name servers were having issues. Couldn't give an ETA for a fix, but they are working on it.

_________________
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AlmaX
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PostPosted: Fri Oct 28, 2005 7:31 pm    Post subject: Outage Reply with quote Back to top

Trowski

This sounds more like it, I didn't think that they were blocking ports or even services on their Broadband. I also did a couple of other tests and I am not getting any response from dslreports.com either and now the trace doesn't leave Adelphia's "Closet"...It is getting worst so it means

1- They are doing something
2- The router finally caved....
3- I Better not Say!!!!!!! Eek

Here is the trace

traceroute to dslreports.com (209.123.109.175), 30 hops max, 40 byte packets
1 10.178.96.1 (10.178.96.1) 11.281 ms * *
2 68.70.26.46 (68.70.26.46) 14.839 ms 8.892 ms 10.329 ms
3 68.168.1.105 (68.168.1.105) 24.748 ms 9.947 ms 10.204 ms
4 68.168.1.57 (68.168.1.57) 10.653 ms 11.142 ms 12.925 ms
5 unk-426d0ef9.adelphiacom.net (66.109.14.249) 9.698 ms 9.411 ms 10.754 ms
6 a1-00-00-00.c1.mia95.adelphiacom.net (66.109.1.237) 10.775 ms 9.375 ms 10.284 ms
7 so-01-01-00.c1.dca91.adelphiacom.net (66.109.0.37) 35.797 ms 35.173 ms 37.266 ms
8 * * * Request timed out.
9
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howardct
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Joined: Oct 28, 2005
Posts: 7
Location: Georgetown, Kentucky

PostPosted: Fri Oct 28, 2005 7:31 pm    Post subject: Adelphia is aware of the problem Reply with quote Back to top

I just went on to the live support for Adelphia and they had this posted:

Please note, we are currently experiencing the following issue(s).

Attention, Adelphia High Speed Internet Customers: Our Network Engineers have identified a problem affecting connectivity to Vonage servers. This appears to be an issue with the Vonage service. Our Engineers are currently working with Vonage to restore your service.

Thank you for your patience. If your issue is not a Vonage issue, please
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nhann
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Joined: Oct 28, 2005
Posts: 3
Location: Maryland

PostPosted: Fri Oct 28, 2005 7:35 pm    Post subject: Out in MD too Reply with quote Back to top

I am also out, no phone line light but internet woking. I can email for HELP :O)
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87XJ
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Joined: Jan 03, 2005
Posts: 18

PostPosted: Fri Oct 28, 2005 7:39 pm    Post subject: Still out... Reply with quote Back to top

I'm in Spotsylvania, VA and no Vonage service.
I talked to Adelphia tech support and they said that Vonage is having problems. This really ****.....
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