Silent Bleeps on my end

Posts: 6 · New Forum Member Joined: Mar 16, 2005 Posts: 6

1. Your location -
Staten Island, New York

2. Your ISP name and type (cable, DSL, wireless etc)
Earthlink through time warner cable

3. Upload and download speeds
Upload:374 kbps
Download:4.85 Mbps

4. Modem make and model
Arris model #TM402P/110

5. Type of Vonage adapter used ie RT31P2 or PAP2
RT31P2

6. Setup of Network ie Modem---->Vonage Adapter-->PC

Modem->Vonage Adapter->Wireless Router->PC
also Modem->Wireless Router->Vonage Adapter->PC
I have set it up both ways, and still have same problem.

7. Issue you are experiencing ie dropped calls, choppy audio etc

I get breaks in the sound only on my end. It sounds like the other person got a caller-id beep, and I don't hear them for a few seconds. It only happens on my end. It happens with different phones in the house and quite often.

8. DETAILED results from www.testyour voip.com with a test call to Boston.

4.1 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 62.6%
Latency 0.09 9.3%
Packet Discards 0.26 28.0%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 263 ms
Packet Discards 1.6%
Packet Loss 0.0%
Loss Periods Min: 40 ms
Avg: 80 ms
Max: 100 ms
Burst Loss

Jitter Min: 0 ms
Avg: 9 ms
Max: 309 ms

Signaling Quality Post-Dial Delay 47 ms
Call Setup Time 78 ms
Media Delay 235 ms
MOS Analysis FROM Boston To You

Media Quality MOS 4.0 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.57 60.3%
Latency 0.09 9.1%
Packet Discards 0.29 30.5%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 263 ms
Packet Discards 2.0%
Packet Loss 0.0%
Loss Periods Min: 300 ms
Avg: 300 ms
Max: 300 ms
Burst Loss

Jitter Min: 4 ms
Avg: 9 ms
Max: 246 ms

Signaling Quality Post-Pickup Delay 167 ms
Call Setup Time 154 ms
Media Delay 198 ms

Posts: 59 · Full Forum Member Joined: Feb 09, 2005 Posts: 59

I have the same problem.

After using Skype and having the same problem, i believe it's my ISP though.

Posts: 4750 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4750

lsg0622 wrote:

I get breaks in the sound only on my end. It sounds like the other person got a caller-id beep, and I don't hear them for a few seconds. It only happens on my end. It happens with different phones in the house and quite often.

Degradation Sources
Codec 0.58 62.6%
Latency 0.09 9.3%
Packet Discards 0.26 28.0%
Packet Loss 0.00 0.0%

Degradation Sources
Codec 0.57 60.3%
Latency 0.09 9.1%
Packet Discards 0.29 30.5%
Packet Loss 0.00 0.0%

You're getting a lot of packet discards. I'd talk with your ISP first, and then with Vonage customer service. It might be a good idea to reduce your bandwidth settings on the Vonage website.