2. Your ISP name and type (cable, DSL, wireless etc) Earthlink through time warner cable
3. Upload and download speeds Upload:374 kbps Download:4.85 Mbps
4. Modem make and model Arris model #TM402P/110
5. Type of Vonage adapter used ie RT31P2 or PAP2 RT31P2
6. Setup of Network ie Modem---->Vonage Adapter-->PC
Modem->Vonage Adapter->Wireless Router->PC also Modem->Wireless Router->Vonage Adapter->PC I have set it up both ways, and still have same problem.
7. Issue you are experiencing ie dropped calls, choppy audio etc
I get breaks in the sound only on my end. It sounds like the other person got a caller-id beep, and I don't hear them for a few seconds. It only happens on my end. It happens with different phones in the house and quite often.
Codec G.711 (PCM at 64kbps, 20ms RTP payload, 80kbps IP BW) Round-Trip Latency 263 ms Packet Discards 1.6% Packet Loss 0.0% Loss Periods Min: 40 ms Avg: 80 ms Max: 100 ms Burst Loss
Jitter Min: 0 ms Avg: 9 ms Max: 309 ms
Signaling Quality Post-Dial Delay 47 ms Call Setup Time 78 ms Media Delay 235 ms MOS Analysis FROM Boston To You
Media Quality MOS 4.0 / 5.0 (Best with G.711 is 4.4)
Codec G.711 (PCM at 64kbps, 20ms RTP payload, 80kbps IP BW) Round-Trip Latency 263 ms Packet Discards 2.0% Packet Loss 0.0% Loss Periods Min: 300 ms Avg: 300 ms Max: 300 ms Burst Loss
Jitter Min: 4 ms Avg: 9 ms Max: 246 ms
Signaling Quality Post-Pickup Delay 167 ms Call Setup Time 154 ms Media Delay 198 ms
I get breaks in the sound only on my end. It sounds like the other person got a caller-id beep, and I don't hear them for a few seconds. It only happens on my end. It happens with different phones in the house and quite often.
You're getting a lot of packet discards. I'd talk with your ISP first, and then with Vonage customer service. It might be a good idea to reduce your bandwidth settings on the Vonage website.
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