Please help. Very frustrated. ADT not dialing out

Posts: 4

Hi folks,

I am almost at my wits end here and I hope collective knowledge on this forum can assist me.

My environment:Location: Richmond Hill, Ontario, Canada

1. RTP300
2. Bandwidth Set = 90
3. Packetization Level = 10
3. Consistent Download speed = 5Mbps
4. Consistent Upload speed = 800kbps
5. QOS quality: 85%-98% depending on time of day
5. All jacks are homerun

Alarm System:
1. ADT Safewatch Pro
2. No installer code
3. RJ31x jack - Telco line in = RTP300 Line 1
4. RJ31x jack - Line out = 110 block for all tel outlets

Current Vonage Customer Status: Waiting for line to be ported. Have been assigned temp virtual number.

Vonage Setup:
1. Modem->RTP300->BEFSR81->Computers

What's working:
1. All computers & all jacks work normally
2. Voice quality is excellent

What's not working
1. When running the "dial" test from the alarm panel the line gets siezed like it should and numerous attempts are made to dial out. After about 8 attempts or so it gives up and releases the line.
So no seizure or release problems -> RJ31x jack wired properly

2. Checking my activity on vonage.ca I see no reference to the attempted calls made during the test? Why is this so? Does Vonage only keeps track of successfully completed calls?

I have called ADT and ofcourse their standard spill to buy the cellguard sysem.

My contract expires March 06.

1.They have refused to help flat out
2. They will not send out a tech without cost to me
3. They are willing to lose me as a customer if I do not renew. They do not have a problem wth me terminating my contract early( ofcourse I have to pay the balance), but they will not help me out. Amazing I pay $32Canadian a month of this service.

Questions:
1. Is it possible that because I still have the virtual number that I am having dialout problems? I seem to recall seeing one post where someone was having similar problems but once the port went over and his tel co released the number to Vonage, his alarm system started to work? Is this a possibility? Even remotely?

2. Why would the attempted calls not show up on my dashboard?

I have spent tremendous time on this forum, howardforums, and various other TIVO forums for a solution. Tried all the tricks mentioned - eg switching tip & ring inside the panel & on RJ31x with all posible combinations. NOTHING WORKS. NOTHING.

Please help if you can. My email address sam.merchant@rogers.com

Regards

Sam.