No call blocking?

Posts: 81 · Vonage Forum Senior Joined: Feb 27, 2006 Posts: 81

Quote:

So just because YOU have no use for it, the rest of us are whining for asking for a useful feature, other providers already carry?? Yeah, okay, whatever. Like I stated earlier, I personally think Vonage has had more than enough time to respond to their customers (and potential ones). Instead they have essentially ignored the requests by not acknowledging them. That's why I have not been a Vonage customer for close to two years now.

Hasn't been a Vonage customer for over 2 years but continues to come to the forums and slam the service? While that may feed your ego, it doesn't help anyone because you have no clue of the quality or lack of quality of Vonage at the current time. May be time for a new hobby.

Have a Happy New Year.

Posts: 9 · New Forum Member Joined: Apr 07, 2003 Posts: 9

My company uses Vonage. Thanks for your interest in my life.

Posts: 8 · New Forum Member Joined: Mar 05, 2006 Posts: 8

joe_izuzu wrote:

Vonage is very aware of how many people want and need this feature and any other feature. Just because you want something, it does not mean the rest of the world is screaming for it too. ( I have never used the feature once when I was with Gone South (oops Bell South).

Vonage is aware. Vonage is working on it. Vonage had issues with it. So instead of rolling a feature that has issues so everybody could whine about THAT, they decided to work out the bugs before release.

I just found this software that mey alow me to keep Vonage and still get the call block and anonymous call block features.

Von@link Screen Pop

Posts: 9 · New Forum Member Joined: Dec 30, 2006 Posts: 9

I just though I would share my recent findings on this matter with the Vonage community. These are strictly my personal findings and opinions, and not Vonage's.

As mentioned earlier in this thread and also in a few previous posts, it turns out that the ACR functionality DOES EXIST but it is simply not turned on by default for customers.

It appears that it is controlled by the Vonage device itself, and not at the switch level. Hence the reason for it not so support more complex configurations such as white list, selective routing, etc.

I can't (and won't) go into details as to how I have been able to turn it on myself, as the forum rules do not allow it. But what I can tell you is that ANY properly trained Vonage support representative (or maybe only Tier II's ?) know of this functionality and how to turn it on - quite easily I might add. CSR's themselves may not be privy of this information, but any technical person at Vonage that can configure devices knows that this setting exists.

Another user mentioned earlier that "anonymous calls are being routed to the network availability number when this feature is turned on", however according to the many tests I have conducted, this is not the case. Anonymous callers are in fact sent directly to voicemail.

One could speculate as to why Vonage is not enabling this feature... The first thing that comes to mind for me is that they wish to implement the feature at the switch level to allow for better user configurations and allow us to manage this from the web portal instead of through a star-code.

There are also other neat features that exist but are not turned on, such as Do-Not-Disturb as well as several Call Forwarding options that could be programmed straight from the phone using star-codes.

In a nutshell, I am sure that users who are saying they managed to have the ACR feature turned on by Vonage are telling the truth. They were just "lucky" and got a hold of the right person at the right time.

That was just my $0.02...

Posts: 1 · New Forum Member Joined: Jun 17, 2007 Posts: 1

Just dial *77 from your Vonage phone to turn on Anonymous Call Block, *87 to turn it off.

Posts: 1125 · Posted: Sun Jun 17, 2007 2:16 pm Post subject:

Or don't answer posts that are damn near 7 months old. Very Happy

Posts: 3

Although I was able to successfully turn on ACR for my primary number, it does not work for calls forwarded to that primary number from my virtual number.

It seems weird to me that Vonage would set things up this way.

Turning ACR on should (IMAO) be effective for any anonymous incoming call regardless of which Vonage number was called.

It would be nice if there were a way to manage it on the website, too, as someone else mentioned earlier.

Posts: 3 · Posted: Tue Jul 24, 2007 9:14 pm Post subject:

It's generally bad form to reply to your own post, but I feel I must in this case.

I received a call from a friend whose earlier blocked-id call was rejected when he called my land-line, which is forwarded to my Vonage virtual number.

I subsequently tested and now it appears that ACR is working the way I'd like it work. I used my cell phone to place calls with ID blocked to my prmary Vonage number, my Vonage virtual number, and my land line (which is forwarded to my Vonage virtual number). All three calls went to the Vonage call rejection notice.

To me, this is good news.

FWIW, I doubt that the change happened because I posted a note here -- but it might have occured in part because I requested the feature through Vonage customer service.

Posts: 22 · Posted: Wed Jul 25, 2007 9:46 pm Post subject: Re: Call blocking / click2call

perk33 wrote:

Just dial *77 from your Vonage phone to turn on Anonymous Call Block, *87 to turn it off.

is there any way to change the settings remotely? i'm pretty sure it's interfering with Click2Call.

here's the story: i'm out of town for the summer with no broadband access at home. i left my Vonage router at home and am using my cell phone via simulring / forwarding. i receive a particular unsolicited automated marketing call at least once daily. Mad

i called the number back from my cell and reached an automated line. there is a removal option, but it only works if i call from my landline (vonage) number. any ideas how to make it stop? i'm away for another 5+ weeks!

as per the above, i've tried using click2call to make it seem like the call is coming from my Vonage number. it calls my cell just fine, but then disconnects immediately upon answering. any help would be appreciated. Smile

Posts: 4 · New Forum Member Joined: Apr 06, 2007 Posts: 4

Giving them a month to get this feature active. Otherwise, I am leaving them on the curb. The service is going downhill, customers are leaving all over the place, and there is no effort being made to grow the service. I should just leave now right Smile