No call blocking?

Posts: 15 · Vonage Forum Associate Joined: Oct 04, 2005 Posts: 15

As an AT&T CallVantage user for 10 months (and a new Vonage user...today) I must say the lack of a call filtering function is frustrating. Within two months of using the CallVantage call filtering I took telemarketing calls to practically nothing and could even push out calls of people that I didn't want to talk to. It was well worth the $1.99 a month I was paying. To give you an idea of what it does here's a screenshot.

A previous post mentions the National Do Not Call list. Signed up for that 6 months ago and kept getting calls (they still show up in my incoming call history). Yes, I could help by reporting companies, etc, etc but I'd rather pay $1.99/month and save all my time. So if a Vonage rep is reading this remember, if only 50,000 people signed up for the call filtering that would be $100,000 in new revenue per month...maybe you can afford to let that go every month, heck I'll write it for you and you can pay me half the revenues Smile

Increase your bottom line over a million a year...now we're talking.

Can't wait to get my router....

Posts: 32 · Vonage Forum Junior Joined: May 08, 2006 Posts: 32

Any plan (yet) to add this feature of call blocking or call screening ?

Thanks.

Posts: 15 · Vonage Forum Associate Joined: Oct 04, 2005 Posts: 15

oz_80 wrote:

Any plan (yet) to add this feature of call blocking or call screening ?

Thanks.

Given their current IPO drive I'd imagine this type of stuff will continue to be low on their priority list, maybe if they can start generating positive cash flow that'll change. Razz

Posts: 9 · New Forum Member Joined: Apr 07, 2003 Posts: 9

I can't belive Vonage hasn't implemented this feature. I canned Vonage about a year and a half ago and went with VoicePulse, simply because Vonage had no call filtering/blocking. I'm glad I made that move. Service is great and I don't get any nonsense calls.

Posts: 3 · New Forum Member Joined: Nov 03, 2006 Posts: 3

Vonage suck!!!!

Posts: 8 · New Forum Member Joined: Mar 05, 2006 Posts: 8

scots wrote:

Call or e-mail Vonage and let them know that you're very interested in having this feature availble to you. I e-mailed them and told them that ACR was the one feature that I REALLY missed from my BellSouth service. They replied to my e-mail, but didn't give any indication as to when or if they might be adding it. The more requests/questions they get about a particular service that they don't have, the more likely they are to add it in the future. If they get enough people asking about it, it might get added sooner rather than later!

Just my 2 cents.

Well since this is kind of an old thread I thought I would call in and ask for an update as to when this feature would be available.

I got a nice sounding person in India that said it would be available in Febuary 2007. Great I thought! Can I please have the ticket # for this call. No was her polite answer as they don't have one as they do not track calls of a non technical nature.

Well that can't be correct I thought so I asked for the manager and was put on hold. Got a nice sounding person in the US. And get the same reply from him. He also stated that she should not have told me this Febuary date. He could neither confirm or deny that this feature would be available at that date.

So basically Vonage has no idea how many customers are requesting this feature as they are not logging the calls.

Looks like I will be looking for a different carrier.

Posts: 19 · Vonage Forum Associate Joined: Dec 21, 2006 Posts: 19

[quote/]
Well since this is kind of an old thread I thought I would call in and ask for an update as to when this feature would be available.

I got a nice sounding person in India that said it would be available in Febuary 2007. Great I thought! Can I please have the ticket # for this call. No was her polite answer as they don't have one as they do not track calls of a non technical nature.

Well that can't be correct I thought so I asked for the manager and was put on hold. Got a nice sounding person in the US. And get the same reply from him. He also stated that she should not have told me this Febuary date. He could neither confirm or deny that this feature would be available at that date

So basically Vonage has no idea how many customers are requesting this feature as they are not logging the calls.

Looks like I will be looking for a different carrier..[/quote]

Vonage is very aware of how many people want and need this feature and any other feature. Just because you want something, it does not mean the rest of the world is screaming for it too. ( I have never used the feature once when I was with Gone South (oops Bell South).

Vonage is aware. Vonage is working on it. Vonage had issues with it. So instead of rolling a feature that has issues so everybody could whine about THAT, they decided to work out the bugs before release.

Posts: 9 · New Forum Member Joined: Apr 07, 2003 Posts: 9

joe_izuzu wrote:

Vonage is very aware of how many people want and need this feature and any other feature. Just because you want something, it does not mean the rest of the world is screaming for it too. ( I have never used the feature once when I was with Gone South (oops Bell South).

Vonage is aware. Vonage is working on it. Vonage had issues with it. So instead of rolling a feature that has issues so everybody could whine about THAT, they decided to work out the bugs before release.

So just because YOU have no use for it, the rest of us are whining for asking for a useful feature, other providers already carry?? Yeah, okay, whatever. Like I stated earlier, I personally think Vonage has had more than enough time to respond to their customers (and potential ones). Instead they have essentially ignored the requests by not acknowledging them. That's why I have not been a Vonage customer for close to two years now.

Posts: 19 · Vonage Forum Associate Joined: Dec 21, 2006 Posts: 19

Yeah.. thanks.. that is my point. I don't have need or want for it ..others want it. Nobody NEEDS it. So threats to cancel over that feature... stupid.

What did people do before that feature was introduced by any carrier? Several people are acting as though this optional feature is a critical part of telephony. It is not.

Got caller ID? Don't see the name or number displayed.. don't answer the phone. Call rejected!

Posts: 9 · New Forum Member Joined: Apr 07, 2003 Posts: 9

Nice attitude, snapper head. BTW, I never threatened to cancel anything. I called Vonage and cancelled. End of story.