Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Robertsax Posted:
If you cook meals
for the rest from
the week, it can
save you a lot of
time. I
established
...

In The Forum:
Vonage UK
Topic:
Wholesale Memphis Grizzlies Jerseys
On Aug 18, 2017 at 20:20:06

ElalfZek Posted:
oakley big taco
sunglasses A pair
of Converse may be
the everyone shoe
hence conjures
...

In The Forum:
Vonage
Topic:
coach backpacks outlet 67119350
On Aug 17, 2017 at 04:29:27

Robertsax Posted:
This will enable
you view a website
in a 21" screen
and view this in
an iPhone in equal
...

In The Forum:
Vonage
Topic:
Wholesale Manchester United Jerseys
On Aug 15, 2017 at 13:43:28

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52


Vonage VoIP Forums

Vonage In The News
Vonage Expands International Presence with Investments in Asia Pacific Region

Vonage to Present at the Oppenheimer 20th Annual Technology, Internet & Communications Conference

Syndication

Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
Windy
New Forum Member
New Forum Member


Joined: Oct 26, 2005
Posts: 7

PostPosted: Wed Oct 26, 2005 2:06 pm    Post subject: incoming call dropouts / garbled. What about packet loss? Reply with quote Back to top

Location: Chicago
ISP: Comcast cable
Download/upload speeds: 5 Mbps/ 700 Kbps
Modem: RCA DCM325
Vonage adaptor: Motorola VT1005V
Network: cable modem -> Vonage adaptor -> Belkin Pre-n wireless router
Issue: severely garbled incoming calls, choppy. Callers seem to be able to hear me fine.

I see the report below shows a lot of packet loss. What do I do about it? How do I determine if the cable modem is bad or if I have an ISP problem?


From Boston to me:

Media Quality MOS 1.5 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 16.3%
Latency 0.22 6.2%
Packet Discards 0.21 5.9%
Packet Loss 2.53 71.6%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 377 ms
Packet Discards 0.8%
Packet Loss 9.7%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 100 ms
Burst Loss

Jitter Min: 0 ms
Avg: 0 ms
Max: 50 ms

Signaling Quality Post-Pickup Delay 66 ms
Call Setup Time 76 ms
Media Delay 97 ms
View user's profile Send private message
reebok
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Wed Oct 26, 2005 2:09 pm    Post subject: Reply with quote Back to top

wow, that's quite possibly the worst I've ever seen.
get pingplotter.com and see where the problem is.

_________________
John
Webmaster
www.FileFlash.com
View user's profile Send private message Visit poster's website AIM Address
Windy
New Forum Member
New Forum Member


Joined: Oct 26, 2005
Posts: 7

PostPosted: Wed Oct 26, 2005 2:11 pm    Post subject: Reply with quote Back to top

reebok wrote:
wow, that's quite possibly the worst I've ever seen.
get pingplotter.com and see where the problem is.


Thanks for the encouragement Sad

I've already used up my 30-day trial period for pingplotter. Is there another way to see what's up?
View user's profile Send private message
reebok
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Wed Oct 26, 2005 2:15 pm    Post subject: Reply with quote Back to top

what did it show when you had it?
you can't uninstall and redownload it?

_________________
John
Webmaster
www.FileFlash.com
View user's profile Send private message Visit poster's website AIM Address
Windy
New Forum Member
New Forum Member


Joined: Oct 26, 2005
Posts: 7

PostPosted: Wed Oct 26, 2005 2:20 pm    Post subject: Reply with quote Back to top

I didn't understand the output. It showed 100% packet loss at two points along the way from my cable modem to yahoo.com. All the other links - there were about 12 - looked fine. But 100% loss made no sense since I was able to ping yahoo.com and visit the website.

I'll try deinstalling and reinstalling ping plotter. It may drop an invisible trace in the registry or on my hard disk to prevent this; I'll see.
View user's profile Send private message
reebok
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Wed Oct 26, 2005 2:21 pm    Post subject: Reply with quote Back to top

the 100% loss is typical on local network (isp) hops since they block icmp and other traffic (they aren't pingable so every packet is dropped)

_________________
John
Webmaster
www.FileFlash.com
View user's profile Send private message Visit poster's website AIM Address
Windy
New Forum Member
New Forum Member


Joined: Oct 26, 2005
Posts: 7

PostPosted: Wed Oct 26, 2005 2:25 pm    Post subject: Reply with quote Back to top

OK, I got pingplotter freeware to work. What's confusing me is entries 1 and 13, which show 100% packet loss in the graphical display.

Target Name: www.yahoo.com
IP: 68.142.226.37
Date/Time: 10/26/2005 2:22:18 PM

1 * * * * * * * * * * [-]
2 * 8 ms 7 ms 7 ms 7 ms 8 ms 7 ms 8 ms 11 ms 8 ms [68.86.118.57]
3 8 ms 8 ms * 7 ms 9 ms 7 ms 7 ms 9 ms 7 ms 9 ms [68.87.230.38]
4 10 ms 9 ms 10 ms 10 ms 9 ms 10 ms 9 ms 14 ms 10 ms 9 ms [68.87.230.41]
5 9 ms 10 ms 9 ms 9 ms 9 ms * 9 ms 10 ms 11 ms 14 ms [68.87.231.53]
6 25 ms 9 ms 10 ms 9 ms 9 ms 9 ms 8 ms 11 ms 10 ms 10 ms [68.87.230.254]
7 10 ms 11 ms 11 ms 11 ms 11 ms 12 ms 12 ms 12 ms 11 ms 11 ms [12.126.230.5]
8 40 ms 38 ms 40 ms 41 ms 39 ms 40 ms 56 ms 46 ms 39 ms 41 ms tbr1-p010301.cgcil.ip.att.net [12.123.6.74]
9 39 ms 38 ms 38 ms 39 ms 42 ms 39 ms 44 ms 39 ms 40 ms 40 ms tbr1-cl14.n54ny.ip.att.net [12.122.10.1]
10 37 ms 37 ms 37 ms * 39 ms 39 ms * * * 38 ms [12.122.9.130]
11 * * 39 ms 40 ms 66 ms 56 ms 40 ms 40 ms 40 ms 39 ms tbr2-cl15.wswdc.ip.att.net [12.122.10.54]
12 56 ms 39 ms 37 ms 38 ms 40 ms 54 ms 37 ms 39 ms 44 ms * gar1-p390.ascva.ip.att.net [12.123.8.53]
13 * * * * * * * * * * [-]
14 39 ms 39 ms -32764 ms -32764 ms -32764 ms -32764 ms 40 ms -32764 ms 41 ms * ge-3-1-0.p460.msr2.re1.yahoo.com [216.115.96.193]
15 -32764 ms -32764 ms -32764 ms 40 ms 39 ms -32764 ms -32764 ms 38 ms * * t-2-1.bas1.re2.yahoo.com [206.190.33.89]
16 40 ms 39 ms 40 ms 39 ms 63 ms * 39 ms 62 ms 39 ms 39 ms p6.www.re2.yahoo.com [68.142.226.37]
View user's profile Send private message
reebok
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Wed Oct 26, 2005 2:31 pm    Post subject: Reply with quote Back to top

that's hard to look at, but it looks like you're dropping packets on several hops. can you access your cable modem (i.e. 192.168.100.1)?

_________________
John
Webmaster
www.FileFlash.com
View user's profile Send private message Visit poster's website AIM Address
Windy
New Forum Member
New Forum Member


Joined: Oct 26, 2005
Posts: 7

PostPosted: Wed Oct 26, 2005 2:42 pm    Post subject: Reply with quote Back to top

Sure. The diagnostics page is hard to copy/paste since it's self-refreshing. But it reports the following:

Forward path:
signal acquired at 709.750 MHz
SNR: 33.0 dB
Rec'd signal strength: -4.8 dBmV
Micro-Reflections: 35 dBc
Modulation: 256 QAM

Return Path:
Connection: Acquired
Frequency: 24.0 MHz
Power Level: 28.8 dBmV
Channel ID: 3
Modulation: QPSK
View user's profile Send private message
reebok
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Wed Oct 26, 2005 2:48 pm    Post subject: Reply with quote Back to top

well, the first thing I would try is a new cable modem, especially if it's free or make sure you can return it. I'm surprised you have QPSK modulation. how old is that modem and are you getting the advertised 5M/700 speeds in tests?

_________________
John
Webmaster
www.FileFlash.com
View user's profile Send private message Visit poster's website AIM Address
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 1
Members 1
Total 2


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 8.03
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.39 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum