Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
Dadof2boys
New Forum Member
New Forum Member


Joined: Oct 26, 2005
Posts: 5

PostPosted: Wed Oct 26, 2005 3:21 am    Post subject: Major issue with 911 Reply with quote Back to top

I totally understand and am fully aware how the 911 system works w/Vonage Voip.

However.. I signed up w/ Vonage and place activated my 911 with my correct address. I received the email confirm back within about 24 hours.

To my amazement, when I dialed 911 I was patched into a police department 122 miles away. Yes, our local Police department answers their non-emergency number 24/7.

I waited 3 days still the same.
I called Vonage and they opened a case.
2 days later still the same issue 122 miles away. NOT GOOD.

I asked my neighbors (5) that use Vonage and theirs all goes to the local police department.

I called Vonage back and they stated they are working on it.
4 more days go by I call.vonage because it is not working right, Vonage now tells me my 911 is being routed to the correct location, 122 miles away. Twisted Evil Twisted Evil Mad Mad


THIS IS CRAZY.

So, a word of ADVICE --- CHECK YOUR 911 OFTEN!!! Exclamation Exclamation
View user's profile Send private message
DannyBoy84
Full Forum Member
Full Forum Member


Joined: Oct 23, 2005
Posts: 40
Location: New York

PostPosted: Wed Oct 26, 2005 5:55 am    Post subject: Reply with quote Back to top

Your Vonage line shouldn't go to a police station in the first place. It supposed to go to an emergency control center, I know in New York every county has one. I believe that's the stanard around the entire country.

An emergency control center is where they dispatch all the counties police, fire and EMS agencies.

I personally haven't tried dailing 911 on my Vonage line yet, as we have an old 7 digit fire department number that routes to our counties 911 center.

It would be nice if on the confirmation email they told you the control center it routes too. For instance our control center in Sullivan County New York is 53.

By the way, dadof2boys what county and state are you from?

By the way if you ever get the chance to tour a control center it's awesome.
View user's profile Send private message AIM Address Yahoo Messenger MSN Messenger ICQ Number
Dadof2boys
New Forum Member
New Forum Member


Joined: Oct 26, 2005
Posts: 5

PostPosted: Wed Oct 26, 2005 6:14 am    Post subject: Reply with quote Back to top

It supposed to goto the local/nearest call center, in my case, the Wright county Sheriff's Department, at least it does for 5 of my neighbors that uses Vonage when they call 911. But, when I call it it goes to a Yellow Medicine county sheriffs department 122 miles away.

I live in Wright County, Minnesota.

Thanks
View user's profile Send private message
DannyBoy84
Full Forum Member
Full Forum Member


Joined: Oct 23, 2005
Posts: 40
Location: New York

PostPosted: Wed Oct 26, 2005 7:15 am    Post subject: Reply with quote Back to top

I googled Wright County, MN 911. I got this statewide site. http://www.911.state.mn.us/

From poking around it seems as though your "control center" is the Sheriff's Department. Come to think of that was the way it was where I am before we had one bulit.

Sorry I cannot help more, I'm going to look around a bit, once I get back from my doctor's appointment.

One quick suggestion. I would suggest calling the department's non-emergency number, explain your situation, and ask for the 7 digit emergency number. Every network has them.

It would help in the mean time, this way god-forbid there is an emergency you have the right number to call.

I'm going to test my 911 routing a little later.
View user's profile Send private message AIM Address Yahoo Messenger MSN Messenger ICQ Number
Noah
New Forum Member
New Forum Member


Joined: Oct 28, 2005
Posts: 1

PostPosted: Fri Oct 28, 2005 12:09 pm    Post subject: Reply with quote Back to top

Vonage is in the middle of a huge E911 testing and roll out. Please be patient.
View user's profile Send private message
assantisz
New Forum Member
New Forum Member


Joined: May 19, 2005
Posts: 3

PostPosted: Fri Oct 28, 2005 1:04 pm    Post subject: that is not an excuse Reply with quote Back to top

Noah wrote:
Vonage is in the middle of a huge E911 testing and roll out. Please be patient.


No matter what kind of maintenance/roll-out/etc work is being performed the current 911 should and must not be affected by it until everything is settled and customers can be switched over. The 911 service is way too important.
View user's profile Send private message
Dadof2boys
New Forum Member
New Forum Member


Joined: Oct 26, 2005
Posts: 5

PostPosted: Fri Oct 28, 2005 2:29 pm    Post subject: Reply with quote Back to top

Noah wrote:
Vonage is in the middle of a huge E911 testing and roll out. Please be patient.


THIS HAS NOTHING TO DUE TO E911. 122 miles away vs. approx 10 miles where 5 neighbors are being routed to....
View user's profile Send private message
Trowski
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Fri Oct 28, 2005 2:49 pm    Post subject: Re: Major issue with 911 Reply with quote Back to top

Dadof2boys wrote:
I totally understand and am fully aware how the 911 system works w/Vonage Voip.

However.. I signed up w/ Vonage and place activated my 911 with my correct address. I received the email confirm back within about 24 hours.

To my amazement, when I dialed 911 I was patched into a police department 122 miles away. Yes, our local Police department answers their non-emergency number 24/7.

I waited 3 days still the same.
I called Vonage and they opened a case.
2 days later still the same issue 122 miles away. NOT GOOD.

I asked my neighbors (5) that use Vonage and theirs all goes to the local police department.

I called Vonage back and they stated they are working on it.
4 more days go by I call.vonage because it is not working right, Vonage now tells me my 911 is being routed to the correct location, 122 miles away. Twisted Evil Twisted Evil Mad Mad


THIS IS CRAZY.

So, a word of ADVICE --- CHECK YOUR 911 OFTEN!!! Exclamation Exclamation



Before you go checking your 911 often, I would check your local and state laws first about making non-emergency calls to 911 ie "test calls".

_________________
-------------------------------------
Eastern Connecticut Cable--WRT54G---RTP300--Uniden True 8866
View user's profile Send private message
galion
Vonage Forum Master
Vonage Forum Master


Joined: Aug 11, 2005
Posts: 233
Location: Midwest USA

PostPosted: Fri Oct 28, 2005 3:30 pm    Post subject: Reply with quote Back to top

Ok, let me go over this again.

(1) Voip is still rather new, especially when connecting to ordinary telephones. E911 is not ready to be called perfect. You need to post your local emergency numbers on your phone. If you can't handle this right now, then you may not be ready for Voip.

(2) And no, Packet8's service with an extra charge for E911 isn't really what you want if you read the fine print:
Quote:
The FCC has also required Internet phone service providers to inform subscribers that, under certain circumstances, when 911 is dialed from a phone connected to an Internet phone service, E911 service may not be available, or the E911 service may be in some way be limited by comparison to traditional E911 service. These circumstances include:

When the location of your Packet8 device is at a physical address other than the one you listed when you activated your account.
When a subscriber’s broadband phone device fails or is not configured properly.
When there is an electrical power outage, service outage or suspension/disconnection of Packet8 service due to billing or other issues.
When there is a delay in the provision of Packet8 service ("dial tone") at the physical address provided at the time of account activation.
When a change of address has been reported, but not yet been updated on the Packet8 account.
When the local PSAP receiving Packet8 E911 emergency service calls does not have a system configured for E911 services that enables the operator to capture and/or retain automatic number or location information.
When due to technical factors in network design and/or in the event of network congestion on the Packet8 network, a Packet8 E911 call may produce a busy signal or experience unexpected answering wait times and/or take longer to answer than 911 calls placed via traditional telephone networks.

The last sentence sums up the disclaimer. Read it again:
Quote:
When due to technical factors in network design and/or in the event of network congestion on the Packet8 network, a Packet8 E911 call may produce a busy signal or experience unexpected answering wait times and/or take longer to answer than 911 calls placed via traditional telephone networks.

I don't want to knock just one Voip service, but I'm not paying extra for that.

(3) If you previously had a POTS service you may find you still have E911 after it is disconnected. Keep a single phone on the old POTs line and you have a back-up 911 system. That is the case with a lot of Verizon locations.

Bottom line, I don't think any Voip is going to guarantee you E911 service right now. It isn't ready for Voip. Even the wireless systems are not ready. From the FCC website:
Quote:
The wireless Enhanced 911 (E911) rules seek to improve the effectiveness and reliability of wireless 911 service by providing 911 dispatchers with additional information on wireless 911 calls.

The wireless E911 program is divided into two parts - Phase I and Phase II. Phase I requires carriers, upon appropriate request by a local Public Safety Answering Point (PSAP), to report the telephone number of a wireless 911 caller and the location of the antenna that received the call. Phase II requires wireless carriers to provide far more precise location information, within 50 to 300 meters in most cases.

The deployment of E911 requires the development of new technologies and upgrades to local 911 PSAPs, as well as coordination among public safety agencies, wireless carriers, technology vendors, equipment manufacturers, and local wireline carriers. The FCC established a four-year rollout schedule for Phase II, beginning October 1, 2001 and to be completed by December 31, 2005.


If you want more information about 911 check out the FCC website:
FCC 911 Website

Always have a back-up plan!

_________________
Vonage Voip Enabled August 3, 2005
Roadrunner Cable Modem (Motorola)
Linksys PAP2-VD connected to a Linksys WRT54G
The days of thousands of pounds of copper wires hanging on poles are coming to an end.
View user's profile Send private message
DallasFlier
Vonage Forum Master
Vonage Forum Master


Joined: Mar 03, 2005
Posts: 277
Location: Dallas, TX

PostPosted: Fri Oct 28, 2005 3:44 pm    Post subject: Reply with quote Back to top

Dadof2boys wrote:
THIS HAS NOTHING TO DUE TO E911. 122 miles away vs. approx 10 miles where 5 neighbors are being routed to....


Just trying to take an educated guess as to what might be happening here. I'm betting that there's a database somewhere that Vonage is using for 911 assignment that shows your actual address to be in a different location than it shows your neighbors - it's somehow showing you over some line. Are these 5 neighbors you mention on the same block as you, as in a town - or is this rural and those neighbors are actually physically a lot farther apart?

Not trying to justify this, but if you can figure out WHY this might be happening, it might end up being useful.

_________________
TWC 20M/2M w/Moto DOCSIS 3 --> WRT54G v2 (Tomato F/W) --> 4 PC's, 2 wireless; 4 networked DirecTV boxes; PS3 (powerline wired) & Wii (wireless) VT2442 (routing OFF), RTP300 (routing OFF) & V-Portal - Total of 4 Vonage lines
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New leomt16
New Today 2
Yesterday 10
Total 99059

Who Is On Site
Visitors 95
Members 0
Total 95


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.84
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.02 Seconds and 767 Pages In The Last 60 Seconds
The Vonage VoIP Forum