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tplink Posted:
Im trying to add
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DWSupport Posted:
After recent
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peterlee Posted:
Had a call from a
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Ontario to my home
in
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rio
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TELLDOUG Posted:
I am looking for a
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louder so I can
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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
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On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
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massrman Posted:
The devices are
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margins , please
share your
estimated
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On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
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their
configuration
guides,
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On Sep 30, 2016 at 00:37:45

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Has anyone setup a
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On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage UK
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Cyberlander
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Joined: Jun 05, 2005
Posts: 10

PostPosted: Tue Oct 25, 2005 3:57 pm    Post subject: Callers hear US ring tone Reply with quote Back to top

I have an 0207 Vonage number. I received a phone call today from a friend who when I answered, asked "Why when I just called you, is your number sounding like I’m calling an international number?". I called my Vonage number from my mobile phone and instead of hearing ring-ring-pause, I have ring-pause-ring-pause like an international number has been dialled. The Vonage phone rings correctly where it is installed it only appears to be the caller that hears the US style tone.

I called Vonage tech support who after 15 minutes told me that they do not generate the ring tone and to contact the telephone company of which I was using to call the Vonage line even after I explained over and over again that it sounded the same if the call was from BT > Vongage, Telewest > Vonage or Orange > Vonage. He insisted it was not a problem at the Vonage end.

I can call any other 0207 number and it sounds fine.

Can anyone point me in the right directon with this one? I am convinced it is a Vonage fault but getting no where with them.

Thanks in advance.
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g4hlf
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Joined: Jul 19, 2005
Posts: 71

PostPosted: Wed Oct 26, 2005 6:05 am    Post subject: Re: Callers hear US ring tone Reply with quote Back to top

Cyberlander wrote:
I have an 0207 Vonage number. I received a phone call today from a friend who when I answered, asked "Why when I just called you, is your number sounding like I’m calling an international number?". I called my Vonage number from my mobile phone and instead of hearing ring-ring-pause, I have ring-pause-ring-pause like an international number has been dialled. The Vonage phone rings correctly where it is installed it only appears to be the caller that hears the US style tone.

I called Vonage tech support who after 15 minutes told me that they do not generate the ring tone and to contact the telephone company of which I was using to call the Vonage line even after I explained over and over again that it sounded the same if the call was from BT > Vongage, Telewest > Vonage or Orange > Vonage. He insisted it was not a problem at the Vonage end.

I can call any other 0207 number and it sounds fine.

Can anyone point me in the right directon with this one? I am convinced it is a Vonage fault but getting no where with them.

Thanks in advance.


Cyberlander,

I suspect in this case the Vonage tech was incorrect.

In the UK from landlines and mobiles the ringtone is usually (if not alway) returned from the terminating exchange. As an example if you ring an Orange mobile phone from your BT landline you will hear a slightly different ringtone (first burst is long on Orange) to that if you ring a Vodafone, the reason been the manufactuer of the terminating switch (Nokia vs Ericsson in this example).

I would therefore expect when calling a Vonage line from a landline in the UK for the ringing tone I listen to to be returned from Vonage of their gateway, regardless which of the two it is more likely to be a Vonage issue.

Regards,

Paul
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ifd001
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Joined: Mar 30, 2005
Posts: 110

PostPosted: Wed Oct 26, 2005 9:14 am    Post subject: Reply with quote Back to top

Callers to my Vonage phone number get "foreign" style ringing tone too. Only noticed it today.

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Ian
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Cyberlander
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Joined: Jun 05, 2005
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PostPosted: Wed Oct 26, 2005 9:28 am    Post subject: Reply with quote Back to top

I contacted Vonage again today as asked them why it was happening and insisted that the fault was with their networks. He spent 5 minutes typing something into his computer and said that it should now be fixed and to reset my router. I will do that when I get home from work and check to see if it is working correctly and will post back.
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g4hlf
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Joined: Jul 19, 2005
Posts: 71

PostPosted: Wed Oct 26, 2005 12:28 pm    Post subject: Reply with quote Back to top

Cyberlander wrote:
I contacted Vonage again today as asked them why it was happening and insisted that the fault was with their networks. He spent 5 minutes typing something into his computer and said that it should now be fixed and to reset my router. I will do that when I get home from work and check to see if it is working correctly and will post back.


Don't hold your breath, just tried calling my number and it is international ringtone, Vonage have changed it!
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DBY416
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Joined: Jul 14, 2005
Posts: 69

PostPosted: Wed Oct 26, 2005 1:26 pm    Post subject: Reply with quote Back to top

Ring tone is now US style on our phone too, Hello! We don't live in the states, we're in the UK!!

When will these Voip people get things right for UK customers, it's always US or foreign settings and ring patterns

Just one problem after another.

Vonage Tech didn't know much about it and so I gave up as it takes to long to tell them when they're only used to US tones and settings...
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g4hlf
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Joined: Jul 19, 2005
Posts: 71

PostPosted: Wed Oct 26, 2005 3:28 pm    Post subject: Reply with quote Back to top

DBY416 wrote:
Ring tone is now US style on our phone too, Hello! We don't live in the states, we're in the UK!!

When will these Voip people get things right for UK customers, it's always US or foreign settings and ring patterns

Just one problem after another.

Vonage Tech didn't know much about it and so I gave up as it takes to long to tell them when they're only used to US tones and settings...


I managed to raise a case but it was hard work.

The thing that really worries me is who from Vonage is monitoring the service in the UK, anyone? How many times in this forum are customers reporting fundamental service issues, is there any UK technical support?

Regards,

Paul
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g4hlf
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Joined: Jul 19, 2005
Posts: 71

PostPosted: Thu Oct 27, 2005 4:14 am    Post subject: Reply with quote Back to top

Vonage UK are now aware of this issue so I suspect it will now be fixed promptly.

Regards,

Paul
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g4hlf
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Joined: Jul 19, 2005
Posts: 71

PostPosted: Sat Oct 29, 2005 2:48 am    Post subject: Reply with quote Back to top

Vonage have now resolved this problem, UK ringtone is back.... can anyone else confirm that was previously experiencing the problem?

Regards,

Paul
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Ant_Bingley
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Joined: May 23, 2005
Posts: 12

PostPosted: Sun Oct 30, 2005 12:25 pm    Post subject: Reply with quote Back to top

Hi folks

I'd had the same problem too, but the UK ring tone is now back

Ant
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