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warwickweb
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PostPosted: Tue Oct 25, 2005 9:12 am    Post subject: WRTP54G Wireless Problems - What Happened?? Reply with quote Back to top

Hello,

I have been a happy Vonage customer for several months now with my WRTP54G wireless router. The wireless signal was strong enough to blanket my entire house with a very strong signal.

However, about a week ago, the wireless became completely unstable. Specifically, the wireless signal is only reliable if I'm within about 10 feet of the router. If I go any further away, the signal either drops completely, or stays strong but refuses to pass packets. For example, one of my computers shows a full strength wireless signal (and it's even given a DHCP address by the router), but when it sends packets none are ever sent back by the router. i.e. when I ping the router, the packets are sent but no packets are received (Request Timed Out).

So the question is - what happened? I didn't change any configuration settings on my router or any of my computers. Not only that - I even replaced my WRTP54G with a new one, in case it was a hardware problem. No improvement.

My only theory is that it MUST be a firmware problem. I am running 1.00.52, but I had the same problem when I downgraded to 1.00.50. Has anyone else had this problem?? I'm hoping firmware 1.00.55 will solve it.

Thanks!

Warwick
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Steve48
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PostPosted: Tue Oct 25, 2005 7:29 pm    Post subject: Reply with quote Back to top

Has someone started using a 2.4 GHz cordless phone nearby?

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warwickweb
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PostPosted: Tue Oct 25, 2005 9:04 pm    Post subject: Nope Reply with quote Back to top

My cordless phone is 5 Ghz. I do live in a townhouse community - could a neighbor's phone really caues that much interference?

Let me ask this another way - does anyone with firmware 1.00.52 or 1.00.55 have their wireless running without any issues?
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turbo53
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PostPosted: Tue Oct 25, 2005 9:59 pm    Post subject: Re: Nope Reply with quote Back to top

warwickweb wrote:
Let me ask this another way - does anyone with firmware 1.00.52 or 1.00.55 have their wireless running without any issues?

Yep. No problems. In fact I have the WRTP54G in my basement and the signal reaches all the way to the 2nd floor of my house. My PC shows a signal strength of 98%. I'm running firmware 52.

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Steve48
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PostPosted: Tue Oct 25, 2005 10:28 pm    Post subject: Re: Nope Reply with quote Back to top

warwickweb wrote:
My cordless phone is 5 Ghz. I do live in a townhouse community - could a neighbor's phone really caues that much interference?


I suppose it might. Another possibility is a neighbor's wireless router. Can you change channels on those things?

Do you have more than 1 wireless computer? If so, do both (all) have the same problem?

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PostPosted: Tue Oct 25, 2005 11:43 pm    Post subject: Reply with quote Back to top

Or...one of your neighbors brought a new 802.11 access point home... try changing the channel you're on. Also, microwave ovens work on very near-by frequencies, so expect to lose connectivity whenever microwaves are in use and you're at the fringes of reception.

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warwickweb
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PostPosted: Wed Oct 26, 2005 8:50 am    Post subject: Reply with quote Back to top

Thanks everyone for their help, I really appreciate it.

It's helpful to learn that it is not the firmware that is the problem.

I have tried changing channels (because channel 6 and 11 have become very crowded in my neighborhood), but it makes no difference.

To answer an earlier question - yes, this is happening with multiple computers.

Here's what's really weird - on one computer, the signal strength is 'Excellent' (according to Windows wireless networking). In addition, that computer is given an IP by the wireless access point. However, any packets it sends are not responded to (you can tell by watching packets sent/packets received in the network configuration). It has a strong (in fact, perfect!) connection, but the router is ignoring (or not getting) packets from this host.

My other computer (a laptop) has different symptoms. It just loses the signal if it's not within 10 feet or so of the wireless access point.

Again, what makes this bizarre is that everything was working fine for months, and I didn't change anything. There must be some bizarre unbelievably strong interference in my neighborhood.

Thanks again for everyone's help.
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JoeyJoJoJr
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PostPosted: Wed Oct 26, 2005 8:58 am    Post subject: Reply with quote Back to top

Ever since my WRTP54G upgraded to .52, the wireless will no longer hand out DHCP addresses. Anybody else have this problem?
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Vonager
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PostPosted: Wed Oct 26, 2005 11:44 am    Post subject: Reply with quote Back to top

There was no mention of this, but have you rebooted everything and in order? (shutdown ALL PCs, then wireless, then modem. Bring them back online one at a time in reverse order starting with the modem, wiating about 2-3 minutes for each device to completely boot).
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warwickweb
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PostPosted: Wed Oct 26, 2005 7:41 pm    Post subject: Reply with quote Back to top

SUCCESS!!

It's fixed. This is the strangest thing. When this problem first arose, I was running firmware 1.00.52. I asked Vonage to roll back the firmware to 1.00.50, just in case that was the problem.

It was still horrible with 1.00.50. After trying everything else (different channels, moving the AP right next to the computer) I called Vonage and asked them to push out 1.00.52 again. After the new firmware was applied, the wireless has been rock solid! 100% signal in all areas of the house.

Amazing. Thanks again for everyone's help and suggestions.
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