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sdjumin
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PostPosted: Tue Oct 25, 2005 8:34 am    Post subject: Inbound Calls Ring Only Once Reply with quote Back to top

Do any one in the area code of 614 have the problem of inbound calls only ringing once and then going silent? The callers said that they heard the dial tone rang once and then busy signal. This starts to happen October 24, 2005.

I also have the problem with my Vonage voice mail not giving me stutter sounds when there is a voice mail.

Thanks.
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PostPosted: Tue Oct 25, 2005 9:28 am    Post subject: Inbound Calls and Voicemail Reply with quote Back to top

I too have started experiencing the same issue in the 609 area code. Phone rings only once then goes silent. There is no stutter sounds or visual voicemail notifications on my phone. Yet when I log into my voicemail box, I'll have messages and my email notification works. I have placed numerous emails to Vonage but they just go ignored. I would be happy to hear from anyone that has a solution. Sometimes it does help if I re-boot my RT31P2 and cable modem???
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PostPosted: Tue Oct 25, 2005 2:03 pm    Post subject: Reply with quote Back to top

Do you guys have your telephone adapters connected to your in home wiring? Have you tried just plugging a telephone into the back of your device and calling it via a cell phone and see if it rings more then once?


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galion
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PostPosted: Tue Oct 25, 2005 4:28 pm    Post subject: Reply with quote Back to top

Quote:
Do you guys have your telephone adapters connected to your in home wiring? Have you tried just plugging a telephone into the back of your device and calling it via a cell phone and see if it rings more then once?


I would agree. It almost sounds like a voltage problem, something dragging the line down. It sounds like the adpater is having problems seeing the loop open and close (on hook / off hook) which would make it seem like you picked up the phone, hung it up, and picked it up again.

Look for a bad phone. If you have more than one phone, plug one at a time into the adapter to make sure each works OK. Then if that works you will need to check each phone jack, but I doubt it is the jack unless you have recently made wiring changes or something got damaged.

I know this sounds crazy and I know you already checked. But, if you are using the inside wiring of your house you definitely know the POTS was disconnected AND nobody has reconnected it. I suspect if that was the problem you adpater would be a good floatation device by now rather than anything working at all.

sdjumin, do you have an RT31P2 as well? You could ask about the firmware, but I believe if it was a firmware problem we might see the board flooded. Might want to check to see if you have the latest firmware if all else fails.

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VonageTPA
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PostPosted: Tue Oct 25, 2005 11:55 pm    Post subject: Reply with quote Back to top

another thing to try is disabling Call Forwarding/Voice Mail... These can cause the phone to only ring once if they're not properly configured.

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