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tplink Posted:
Im trying to add
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DWSupport Posted:
After recent
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peterlee Posted:
Had a call from a
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rio
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TELLDOUG Posted:
I am looking for a
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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
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and open the
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Topic:
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On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
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massrman Posted:
The devices are
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margins , please
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On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
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their
configuration
guides,
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On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
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On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
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utone
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PostPosted: Sat Oct 22, 2005 1:53 pm    Post subject: Frustrated new customer - Caller ID not working Reply with quote Back to top

I have been a customer for just over a month now and my Caller ID has not been working for 2 weeks now.

One of the frustrating things to deal with when I got the new Vonage service was I lost the ability of Anonymous Call Rejection (ACR), which I had with my previous phone company (Qwest). The monthly savings sounded great, so I decided to give Vonage a try.

Having no ACR was irritating, but I learned to just not answer the phone when no Caller ID info. was displayed. NOW for the last two weeks, my Caller ID has not worked at all and it is annoying with the amount of telemarketing and sales calls I receive now since I have no idea who is calling. All that is displayed is "Incoming Call" on my phone.

I e-mailed Vonage Customer Support and they replied that they are aware of the Caller ID problem and are working to have it resolved in the next few days. (I sure hope so!)

It also appears by several other posts on this forum, Vonage customers really want the ACR feature and Vonage has yet to step up and provide it. If you can't give your customers what they want and they can get it from the competition, Vonage is going to lose several customers and a lot of money.

I feel with not having the ACR feature and Caller ID not working, I am considering going back to Qwest. Even though the cost is much more, at least I won't be bothered by annoying telemarketers and sales calls!

Phone Adapter: RTP 300
ISP: Comcast Cable
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Trowski
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PostPosted: Sat Oct 22, 2005 3:03 pm    Post subject: Reply with quote Back to top

You did not know that ACR was not an available feature when you signed up?

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seeker_ktf
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PostPosted: Sat Oct 22, 2005 3:23 pm    Post subject: Reply with quote Back to top

I feel you pain. I have found the lack of caller ID very frustrating. There have been one and a half threads here in the last two weeks covering the topic. some of the people here actually got them to fix the problem on an individual basis but by the time I was able to call and actually talk to a level II tech, I was told that they would have it fixed globally by uhh... yesterday so they wouldn't be doing any more ring changes for the time being. Sad

I agree with you that not having ACR is OK if you still have caller ID. Missing both is the real hardship.

Regarding the "give customers what they want" part... I don't know if it's an issue but it's been suggested in other forums that almost all of Vonage's resources are currently pointed at getting E911 working before the Fed's deadline. I'm pretty sure that's fairly true since they (along with just about everyone else in Voip) completely missed the first deadline.

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pianotech
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PostPosted: Sat Oct 22, 2005 5:04 pm    Post subject: Reply with quote Back to top

Why don't you put your number on the federal do not call list, thereby attacking the problem instead of the symptom?
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Trowski
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PostPosted: Sat Oct 22, 2005 6:22 pm    Post subject: Reply with quote Back to top

Exactly...it's cheap ie free and works...

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seeker_ktf
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PostPosted: Sat Oct 22, 2005 10:01 pm    Post subject: Reply with quote Back to top

Trowski wrote:
Exactly...it's cheap ie free and works...


What's the world coming to? The government plan is efficient and works well but the private industry plan is plagued with overhead and fails miserably. Eek I think I must have entered the Twilight Zone.

I don't think talking about the Do Not Call list gets Vonage off the hook at all for killing my caller ID. Based on the 1.00.52 firmware thread it doesn't seem like going back to 1.00.50 would have had any detrimental effects. Overall, version 52 seems like a downgrade anyway. At least with Microsoft, you get a choice on upgrading.

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Steve48
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PostPosted: Sat Oct 22, 2005 10:09 pm    Post subject: Reply with quote Back to top

seeker_ktf wrote:
Trowski wrote:
Exactly...it's cheap ie free and works...
Based on the 1.00.52 firmware thread it doesn't seem like going back to 1.00.50 would have had any detrimental effects. Overall, version 52 seems like a downgrade anyway. At least with Microsoft, you get a choice on upgrading.


Customer Service offered to put me back to 50 and I declined. 52 stopped the short ring problem for me, and also the "busy on remote disconnect" problem, both of which were driving my wife crazy. It doesn't do to have the wife irritated.

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seeker_ktf
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PostPosted: Sat Oct 22, 2005 10:26 pm    Post subject: Reply with quote Back to top

Ack. The Astros just lost Game 1. Sad That bugs me a lot more than...

...That's another thing. Vonage customer support is very inconsistent. I asked for either the ring cadence to be changed or for my firmware to be moved back to 50. They said no to both. How a customer is handled should be at least marginally equal.

I know this is hard to believe, but I'm normally not much of a complainer.

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jbee
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PostPosted: Sun Oct 23, 2005 12:34 am    Post subject: Reply with quote Back to top

Caller ID seems to be fixed...w/out the firmware date.

BTW, the tech I talked to indicated it was due out next friday.
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PostPosted: Sun Oct 23, 2005 8:33 am    Post subject: Reply with quote Back to top

I've twice thought that CID was working again for me- and then it went out again. I hope yours keeps working, but I have my doubts.

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