Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
ElalfZek Posted:
michael kors
backpacks Actress
Rosario Dawson was
recently spotted
greeting
...

In The Forum:
Hard Wiring - Installation
Topic:
michael kors bags 650732700
On Nov 21, 2017 at 05:42:42

ElalfZek Posted:
cheap coach purses
Some sections are
fairly sound,
nevertheless the
general
...

In The Forum:
Hard Wiring - Installation
Topic:
mcm shoulder bag 761727408
On Nov 19, 2017 at 02:16:33

mikebrown Posted:
Hello
there, Please
check out -
http://www.vonage-
forum.com/home-wir
ing-installation-g
uide.html
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52


Vonage VoIP Forums

Vonage In The News
Vonage Expands International Presence with Investments in Asia Pacific Region

Vonage to Present at the Oppenheimer 20th Annual Technology, Internet & Communications Conference

Syndication

Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
utone
New Forum Member
New Forum Member


Joined: Oct 22, 2005
Posts: 9

PostPosted: Sat Oct 22, 2005 1:53 pm    Post subject: Frustrated new customer - Caller ID not working Reply with quote Back to top

I have been a customer for just over a month now and my Caller ID has not been working for 2 weeks now.

One of the frustrating things to deal with when I got the new Vonage service was I lost the ability of Anonymous Call Rejection (ACR), which I had with my previous phone company (Qwest). The monthly savings sounded great, so I decided to give Vonage a try.

Having no ACR was irritating, but I learned to just not answer the phone when no Caller ID info. was displayed. NOW for the last two weeks, my Caller ID has not worked at all and it is annoying with the amount of telemarketing and sales calls I receive now since I have no idea who is calling. All that is displayed is "Incoming Call" on my phone.

I e-mailed Vonage Customer Support and they replied that they are aware of the Caller ID problem and are working to have it resolved in the next few days. (I sure hope so!)

It also appears by several other posts on this forum, Vonage customers really want the ACR feature and Vonage has yet to step up and provide it. If you can't give your customers what they want and they can get it from the competition, Vonage is going to lose several customers and a lot of money.

I feel with not having the ACR feature and Caller ID not working, I am considering going back to Qwest. Even though the cost is much more, at least I won't be bothered by annoying telemarketers and sales calls!

Phone Adapter: RTP 300
ISP: Comcast Cable
View user's profile Send private message
Trowski
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Sat Oct 22, 2005 3:03 pm    Post subject: Reply with quote Back to top

You did not know that ACR was not an available feature when you signed up?

_________________
-------------------------------------
Eastern Connecticut Cable--WRT54G---RTP300--Uniden True 8866
View user's profile Send private message
seeker_ktf
Full Forum Member
Full Forum Member


Joined: Sep 22, 2005
Posts: 48

PostPosted: Sat Oct 22, 2005 3:23 pm    Post subject: Reply with quote Back to top

I feel you pain. I have found the lack of caller ID very frustrating. There have been one and a half threads here in the last two weeks covering the topic. some of the people here actually got them to fix the problem on an individual basis but by the time I was able to call and actually talk to a level II tech, I was told that they would have it fixed globally by uhh... yesterday so they wouldn't be doing any more ring changes for the time being. Sad

I agree with you that not having ACR is OK if you still have caller ID. Missing both is the real hardship.

Regarding the "give customers what they want" part... I don't know if it's an issue but it's been suggested in other forums that almost all of Vonage's resources are currently pointed at getting E911 working before the Fed's deadline. I'm pretty sure that's fairly true since they (along with just about everyone else in Voip) completely missed the first deadline.

_________________
-Gary
View user's profile Send private message
pianotech
Vonage Forum Junior
Vonage Forum Junior


Joined: Oct 18, 2005
Posts: 28

PostPosted: Sat Oct 22, 2005 5:04 pm    Post subject: Reply with quote Back to top

Why don't you put your number on the federal do not call list, thereby attacking the problem instead of the symptom?
View user's profile Send private message
Trowski
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Sat Oct 22, 2005 6:22 pm    Post subject: Reply with quote Back to top

Exactly...it's cheap ie free and works...

_________________
-------------------------------------
Eastern Connecticut Cable--WRT54G---RTP300--Uniden True 8866
View user's profile Send private message
seeker_ktf
Full Forum Member
Full Forum Member


Joined: Sep 22, 2005
Posts: 48

PostPosted: Sat Oct 22, 2005 10:01 pm    Post subject: Reply with quote Back to top

Trowski wrote:
Exactly...it's cheap ie free and works...


What's the world coming to? The government plan is efficient and works well but the private industry plan is plagued with overhead and fails miserably. Eek I think I must have entered the Twilight Zone.

I don't think talking about the Do Not Call list gets Vonage off the hook at all for killing my caller ID. Based on the 1.00.52 firmware thread it doesn't seem like going back to 1.00.50 would have had any detrimental effects. Overall, version 52 seems like a downgrade anyway. At least with Microsoft, you get a choice on upgrading.

_________________
-Gary
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sat Oct 22, 2005 10:09 pm    Post subject: Reply with quote Back to top

seeker_ktf wrote:
Trowski wrote:
Exactly...it's cheap ie free and works...
Based on the 1.00.52 firmware thread it doesn't seem like going back to 1.00.50 would have had any detrimental effects. Overall, version 52 seems like a downgrade anyway. At least with Microsoft, you get a choice on upgrading.


Customer Service offered to put me back to 50 and I declined. 52 stopped the short ring problem for me, and also the "busy on remote disconnect" problem, both of which were driving my wife crazy. It doesn't do to have the wife irritated.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
seeker_ktf
Full Forum Member
Full Forum Member


Joined: Sep 22, 2005
Posts: 48

PostPosted: Sat Oct 22, 2005 10:26 pm    Post subject: Reply with quote Back to top

Ack. The Astros just lost Game 1. Sad That bugs me a lot more than...

...That's another thing. Vonage customer support is very inconsistent. I asked for either the ring cadence to be changed or for my firmware to be moved back to 50. They said no to both. How a customer is handled should be at least marginally equal.

I know this is hard to believe, but I'm normally not much of a complainer.

_________________
-Gary
View user's profile Send private message
jbee
Vonage Forum Associate
Vonage Forum Associate


Joined: Oct 23, 2005
Posts: 12

PostPosted: Sun Oct 23, 2005 12:34 am    Post subject: Reply with quote Back to top

Caller ID seems to be fixed...w/out the firmware date.

BTW, the tech I talked to indicated it was due out next friday.
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sun Oct 23, 2005 8:33 am    Post subject: Reply with quote Back to top

I've twice thought that CID was working again for me- and then it went out again. I hope yours keeps working, but I have my doubts.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 1
Members 0
Total 1


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.26 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum