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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
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papablanc
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Joined: Oct 22, 2005
Posts: 2

PostPosted: Sat Oct 22, 2005 12:47 pm    Post subject: Simulring Issues - critique my assessment Reply with quote Back to top

OK...beat this up....

I know that this topic has been discussed here and in other forums, but I have not been able to find a complete summary of the issue or a satisfactory answer or insight. A few people have confidently described how computers work (sequentially) and how a loop is created, but this fundamentally doesn’t address the fact that although this feature “works as designed,” that doesn’t mean that this isn’t a “bug” for the majority of us.

My guess is that because of one of the 3 significant problems, simulring is an interesting, but unusable feature for most people:

1. if you set simulring up to work with your mobile number (on verizon):
a. you cannot call the Vonage number from that mobile number (all calls will go to vm). There are many situations where it would be convenient to have both phones ring, but you would need to call the Vonage number from the mobile number
b. if the mobile phone is out of range, all calls will go immediate to the mobile vm
c. if the mobile phone is turned off (or battery dead), all calls will go immediate to the mobile vm

2. if you set simulring up to ring a Vonage number B when Vonage number A is called (e.g., you have two homes and want home B phone to ring when the home A phone rings):
a. you cannot call home A phone from home B phone (it immediate goes to vm)

3. if you set simulring up to ring two Vonage numbers simultaneously when either is called (e.g., you have two homes and want both phones to ring when either is called):
a. you cannot call from either home to the other
b. both numbers go to voicemail immediately regardless of the number you are calling from (even from an outside number).

The fixes seem to be:

1. It seems that the solutions to 1a, 2a, and 3a are the same:
a. The Vonage softswitch would recognize the incoming number as the simulring number and turn off simulring for that call (I am very surprised that Cilantro and Broadsoft don’t have these features on their feature servers already).

2. The solutions to 1b and 1c are not as clear and don’t seem as straight-forward

3. The solution to 3b could be the same as 1a above. You are not initiating the call from either of simulring numbers, but it possibly a call from an outside number causes the following:
a. Rings phone A
b. Which triggers phone B to ring
c. Which triggers phone A to ring
d. Which triggers phone B to ring
e. Etc
f. Which I guess would cause vm to answer immediately.
g. It is strange
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ChrisFix
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Joined: Sep 06, 2005
Posts: 282
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PostPosted: Sat Oct 22, 2005 2:40 pm    Post subject: Reply with quote Back to top

With Simultaneous Ringing, the first number to answer always wins - which in the case of calling a number that simrings the number your calling from, the winner is VoiceMail. Not that this makes it right, but this is how telco SimRing also works.

I think you have a good suggestion with having the feature logic to know that the calling number is a simring number of the called party, and therefore to deactivate that number from simring for that call. This is probably something they could do with Voip fairly easily, as all the elements you need to know are available for each call (same could be said for telco simring - although feature implementation on Class 5 switches is more cumbersome).
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sat Oct 22, 2005 5:34 pm    Post subject: Reply with quote Back to top

Nice analysis from you both. Let's hope Vonage is listening.

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papablanc
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Joined: Oct 22, 2005
Posts: 2

PostPosted: Mon Oct 24, 2005 10:13 am    Post subject: Reply with quote Back to top

Have you found a good way to get them to listen? It seems many of us have had similar negative experiences trying to get their ear. I have tried emails and calling; when I call in, they are typically very nice, but not much seems to happen.
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Steve48
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PostPosted: Mon Oct 24, 2005 10:22 am    Post subject: Reply with quote Back to top

papablanc wrote:
Have you found a good way to get them to listen?


In a word, no. But Vonage is getting to be a big company, and like all big companies there is going to be inertia. The more times they hear about an issue, the more likely they are to respond.

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