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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Canada
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dabones
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PostPosted: Fri Oct 21, 2005 6:22 pm    Post subject: Latest Newsletter from Vonage Canada! Reply with quote Back to top

I'm sure most of us got this e-mai ltoday, but for those who did not... there was a Vonage Canada newsletter sent outtoday, one of the key points was the new Canadian call centre.

also the 911 activation is now automatic for new customers on sign-up. and they are still workingon meeting the CRTC's rules regarding our 911 service..


They have also changed the trial and cancellation policies..
trial is up to 30 days, and current customers can cancel w/o a fee and w/o returning the ATA.. kinda cool Smile


they have a survey you can fill out, and a chance to win 1 years worth of Vonage service for free Smile click here http://www.vonage.ca/canada/corp_english/surveys/10_2005/index.php



Quote:


911 Service Update

At Vonage Canada, the safety of our customers comes first. 911 service is now automatically activated for all customers during the sign-up process. Existing customers have been set up with 911 dialing based on their billing address. In the coming weeks you will receive an email asking you to confirm your contact information. Please don't wait for this notification. Log on to your web account today and verify your 911 address information. It will only take a few seconds, and will ensure the safety of you and your loved ones.



Canadian Call Centre Now Live!

The new Vonage Canada Call Centre opened its doors on August 15th, with a mandate to deliver great service to our Canadian customers. General inquiries from Canadian customers are now routed directly to Canadian Call Centre Associates, who speak a variety of languages. Our Associates can handle a range of inquiries - from activation, to billing, to number portability. Plans are in the works to further expand the Canadian Call Centre so that we can continue to deliver an even more rewarding 'uniquely Canadian' Vonage experience.


Changes to Terms of Service


Effective immediately the timeline has been extended from 14 days to 30 days for online customers who wish to cancel their service now without penalty. For long standing online customers who wish to cancel their service, a termination fee no longer applies and there is no need to return the adapter. For more information please visit the Features page.






_________________
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Joined: Mar 04, 2005
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PostPosted: Fri Oct 21, 2005 9:18 pm    Post subject: Reply with quote Back to top

Now give us some 306 numbers. Smile
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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