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destin5440
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Joined: Feb 22, 2005
Posts: 33

PostPosted: Fri Oct 21, 2005 8:54 am    Post subject: Problems with audio..choppy, gargled, static, etc. Reply with quote Back to top

I'm having problems when making/receiving calls. I can hear the person on the other end fine but they can't hear me or if they can they say I am breaking up badly. I always have to call them back on my cell phone. I ran the testmyvoip and these are the results although I have no idea what it means..I have a Linksys RT31P2 Router from Vonage. Again, I can hear callers perfect but they cannot hear me or say it is cutting out and/or garbled very bad. Help, please!! I'm on Cox cable...

By the way, I first had this on a 2.4gz cordless phone and read there were issues with that so I went a bought a corded phone and no change...I had it here at home a couple months ago and it worked perfect. I then moved to my office which is on DSL and it worked perfect. I've since moved it back home and back to cable and that is where the problems began....thanks.


Test Details
The information below explains why your call quality score (MOS) was less than perfect.

Find the results that you want more quickly...
Jump to: Media Quality Signaling Quality

MOS Analysis from You TO Boston

Media Quality MOS 3.9 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.57 51.6%
Latency 0.00 0.0%
Packet Discards 0.54 48.4%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 142 ms
Packet Discards 1.3%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss

Jitter Min: 0 ms
Avg: 8 ms
Max: 56 ms

Signaling Quality Post-Dial Delay 93 ms
Call Setup Time 109 ms
Media Delay 218 ms
MOS Analysis FROM Boston To You

Media Quality MOS 4.0 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.57 57.9%
Latency 0.00 0.0%
Packet Discards 0.42 42.1%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 142 ms
Packet Discards 1.6%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss

Jitter Min: 4 ms
Avg: 7 ms
Max: 43 ms

Signaling Quality Post-Pickup Delay 83 ms
Call Setup Time 94 ms
Media Delay 113 ms
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SRPike
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Joined: Sep 20, 2005
Posts: 2

PostPosted: Fri Oct 21, 2005 10:38 am    Post subject: Potential issues for Choppy outgoing audio on Cable Reply with quote Back to top

Though new to Vonage in the last couple months, I have had my share of "fun" in getting a solid setup. I also started with a local cable connect (now on DSL, could not satisfactory QoS with Cable)... but let me give you at least the things I looked at before I switched. Ultimately it was my cable connection that was at fault. Cable and Voip work great, if the cable system has very tight controls, excellent signals and distribution and not overloaded segments. All of which are timing and area dependent.

At anyrate... here is what I would look at specific to your issues reported (and of course before considering change of ISP or connect technology).

1. Check for pristine connections to the outside cable lines - if you have any splitters at all, each splitter tap is usually 3.5db (more then 1/2 of the signal is lost per tap) - and if the splitter was not designed for the higher frequencies and bidirectional it will have massive impact against outgoing signals from your cable modem. Usually the splitters the cable company installs are 1) compensated for at the tap at the power poll (i.e. they boost the signal to the house to compensate for the loss of the splitters) 2) of sufficient design to handle the internet. Of course bad connects, poor wire and other things can also affect you. The cable techs can help, usually the cable modem in usage has a stats page showing incoming/outgoing signal strength, retries, losses, etc.

2. Check your router... if it has QoS, enable it, I don't have the Vonage supplied router, just their PAP box and my own router, so this may be defaulted, others can probably be better to guide in this area. QoS is only effective in Outgoing, doesn't do anything for incoming (that has to be set at the cable co. end) - but your problem is outgoing, so worth looking at. If you have nothing else connected to the router - just Vonage - you can simulate perfect QoS (nothing else competing for outgoing bandwidth) and see if that would help. If you have the same problem with nothing else connected to the router... this is not the issue.

3. The cable co. has a problem with a line amplifier in your area... your signal is not getting amplified as it should - they have tests and monitors that should tell them this.

4. Overload on the cable segment you on... someone in the neighborhood is running a server or using up the outgoing band width - again the cable co. can look by mac address at specific user loading (usually their terms and conditions don't allow for server usage, commercial or not - unless there are in fact businesses on your same loop).

5. Barring all the above... and the cable co. cannot help (or won't as in my case) then you may want to switch to a point to point network (DSL) connection where you can at least be ensured you have an equal footing chance of getting to the internet as others.

6. Vonage techs can also help by doing a reverse line test and at least narrowing it down to your ISP versus anything at their end, but again, based on your test results, it looks like your carrier, not Vonage.

I wish you well.. ISP's in general really don't like Voip issues, its against their marketing... they depend on users just doing internet browsing as their sole model and unfortunately design their distribution to match that... sigh, they will change, but it will only be by general adoption of the technology - and were still on the early edges of that. As early adopters we all pay that price.
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mundy5
Member of the Week
Member of the Week


Joined: Feb 28, 2005
Posts: 1179

PostPosted: Sat Oct 22, 2005 10:22 am    Post subject: Reply with quote Back to top

Quote:
MOS Analysis from You TO Boston

Media Quality MOS 3.9 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.57 51.6%
Latency 0.00 0.0%
Packet Discards 0.54 48.4%
Packet Loss 0.00 0.0%


Basically, here is your problem. If you look at the data from Boston to you, it's great. But from you to Boston (i.e. from you to the person who called), your connection is having serious issues. It's making the call experience all the symptoms you mentioned in your subject line.

I would call your ISP and tell them that you are experiencing serious packet discards and see if they are willing to send you some help. I have heard many tales of ISPs claiming it is Vonage's problem. But it is rarely a Vonage issue. It's worth trying. Also double check about the number of splitters before the line comes to your modem.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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