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reebok
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PostPosted: Sun Oct 23, 2005 10:15 am    Post subject: Reply with quote Back to top

I don't know what the deal is there, but roadrunner has gone out once in 4 years and I've never seen my cable out. granted, I don't watch tv a lot, but my tivo records a lot and I've never seen an issue, and obviously I am online a lot. I wonder if some inferior cable or cable burying is affecting your service. I am very impressed with BH here.

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Randy_Lind
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PostPosted: Sun Oct 23, 2005 11:42 am    Post subject: Reply with quote Back to top

If I decide to leave still thinking about it I plan to leave in good standing. I called and was told I would owe $41.17 to close my account and if I wait until after 15th I will have to pay the month fee.

Someone told me this was due to a contract. I don't remember having a contract with Vonage. This person online told me to wait til my contract ends,

10/1 is nice and I have no issues with Vonage so I am not in a rush to leave. I would love 15/2 but, I really hate to leave if I have no issues,
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galion
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PostPosted: Sun Oct 23, 2005 12:10 pm    Post subject: Reply with quote Back to top

Contract? Vonage advertises they have no contract. In fact I signed nothing other than a few checkmarks here and there. I guess they mean the Terms of Service. In the case of Terms of Service I can understand them asking you to wait. I could understand billing dates on a month basis. So I think the customer service agent used an incorrect term. Hopefully they will correct that script because that is how people get confused and upset.

I agree that leaving on good terms is best if you leave. I would want that too. I was just mentioning a last resort if things did not work out. You would still pay what you owe. It just gets them to talk to you. Lol

I have been following the topic and I have one question that I probably overlooked. Why do you need the extra speed? Probably none of my business, but I looked at my Roadrunner service. I can pay an extra $20 a month and get a faster Roadrunner (Premium I think). But, I hadn't needed it. And I use Voip, VPN, PS2 games, etc. Is the cable company sure you don't have a local cable transmission issue they are not revealing? Hard to prove I guess if you did.

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Steve48
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PostPosted: Sun Oct 23, 2005 2:08 pm    Post subject: Reply with quote Back to top

galion wrote:
Contract? Vonage advertises they have no contract. In fact I signed nothing other than a few checkmarks here and there. I guess they mean the Terms of Service.


Yes. I've pointed this out before. I find it very disappointing that Vonage advertises- very prominently- that there are no annual contracts, but the TOS spells out a cancellation charge if you leave in less than a year. I'm not a lawyer, but to me that's a de facto one year contract.

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PostPosted: Mon Oct 24, 2005 7:43 am    Post subject: Reply with quote Back to top

Well, Wilma just proved my stance on cable's reliability, mainly lack thereof. As soon as the area lost power, Comcast's signal died... doesn't matter that I have full generator power, the amplifiers along the street are out, so no cable internet. Good 'ol ISDN & DSL are still working.

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