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MarleyX
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Joined: Feb 10, 2005
Posts: 82
Location: Fort Myers, FL

PostPosted: Thu Oct 20, 2005 12:53 am    Post subject: Call ATT blocked by Vonage Reply with quote Back to top

Hi,

I recently noticed that Vonage just blocked 1-800-call-att, because it is third party billing. God knows why they did, since they don't even get a bill from AT&T (maybe because they are competitors and Vonage decided to be anti-competitive like they did to pulver). Even thou Vonage has unlimited long distance which is cheap, I have my reasons for using this number (so please don't lecture me). I tried calling tech support about this but they couldn't help. If I can't get this to work I am going to have to cancel my Vonage line. I would like to avoid doing this because Vonage has been working really well for me up to now. Do you guy by any change know a way around this block? Such as a service that will route my call for me? If you guys have any ideas I would appreciate it.

Thanks,
MarleyX
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galion
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Joined: Aug 11, 2005
Posts: 233
Location: Midwest USA

PostPosted: Thu Oct 20, 2005 10:21 am    Post subject: Reply with quote Back to top

Before I get into my answer I will qualify my answer by saying I am not an employee or insider at Vonage so I may be totally wrong. But, if you look at the Voip industry, the POTs industry, and your terms of service you will get an explanation (not an solution) that is most likely correct:

First, one difference between 1-800-CALLATT capability and Voip can be found in the Terms of Service (ToS):
Quote:
2.12 Service Distinctions. The Service is not a telecommunications service and we provide it on a best efforts basis. Important distinctions exist between telecommunications service and the Service offering that we provide. The Service is subject to different regulatory treatment than telecommunications service. This treatment may limit or otherwise affect your rights of redress before regulatory agencies.


In other words, Voip is an emerging alternative to the world of POTs and Vonage is providing you an interface back to the world of POTs. Eventually the old copper lines go away with the numberng system (a fellow forum poster made me realize the numbering system will go away). As such, I would bet SBC/AT&T considers Vonage more of a threat than Vonage cares about SBC/AT&T. The only exception would be the Callvantage service that could be considered a competitor to Vonage. As such they might let you use 1-800-CALLATT as it is the same company, but I bet you would find this problem at other Voip companies, if their service fits your needs (it didn't mine).

You will also discover in research that most POTs companies consider Voip a serious threat to the easy money POTs companies have made off the regulatory recovery fees, etc. for building their copper network. It was built years ago and has long been recovered. It could very easily be that SBC/AT&T is blocking the 1-800-CALLATT rather than Vonage, but I can see that either way tracking could become a mess because it is two different systems with an interface between.

This distinction can be seen again in another paragraph of the ToS:
Quote:
2.14 No 0+ or Operator Assisted Calling; May Not Support x11 Calling. The Service does not support 0+ or operator assisted calling (including, without limitation, collect calls, third party billing calls or calling card calls). The Service may not support 311, 511 and/or other x11 (other than certain specified dialing such as 911 and 411, which are provided for elsewhere in this Agreement) services in one or more (or all) service areas.


Unfortunately, if that isn't something that can work for you, then you may not be ready for the savings provided through Voip. While I think Vonage has led the effort in making this technology easy for most people, even at the frustration of some techies, in my opinion it may not be right for everyone. You may either want to go back to POTs and high prices or keep a POTs line around until the death of the POTs systems. Trust me that day is coming. Either way you will pay a little for this capability. I know you said you had a reason and it isn't my concern, but it does confuse me.

You will find that when Voip does take over there will be no need for 800, 888, 877, 866, or toll charges. At that point in time our friends at the POTs systems will lose a profit center.

I'm sorry you have this problem. And I don't have a solution for you. Just an explanation that is my opinion. No matter which road you take I definitely wish you well and hope it works out.

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scerruti
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Posts: 1424
Location: Carlsbad, CA (finally)

PostPosted: Thu Oct 20, 2005 11:29 am    Post subject: Re: Call ATT blocked by Vonage Reply with quote Back to top

MarleyX wrote:
Do you guy by any change know a way around this block? Such as a service that will route my call for me?


Could you provide a little more information on what you are trying to accomplish? If we understood why you wanted to place calls through this service we might be able to suggest alternatives.

In the meantime I would call 1800CALLATT from a different phone and ask them if there was a non-toll free number that you could dial to access the service.

The only other suggestion I have is to try to call via an International country and pay the per minute charge. For example you might be able to place the call through France by dialing AT&T's access code for France. I am unsure of whether you could successfully place this call and it will cost $0.04/minute if you can.

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bg4
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Posts: 164
Location: Long Island NY

PostPosted: Thu Oct 20, 2005 12:35 pm    Post subject: Reply with quote Back to top

800-255-CALL goes thru. Its (yuck) Verizon's credit card number.

Weird recording on 800-CALL-ATT - about service unavailable.

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Bob-Long Island NY
Vonage Customer since August 8, 2005
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galion
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Joined: Aug 11, 2005
Posts: 233
Location: Midwest USA

PostPosted: Thu Oct 20, 2005 12:44 pm    Post subject: Reply with quote Back to top

I'll have to try when I get home. But, if Verizon's number gets through and AT&T's doesn't then I bet AT&T is the one blocking it.

_________________
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The days of thousands of pounds of copper wires hanging on poles are coming to an end.
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MarleyX
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Joined: Feb 10, 2005
Posts: 82
Location: Fort Myers, FL

PostPosted: Thu Oct 20, 2005 1:51 pm    Post subject: Reply with quote Back to top

I need it because my dad sails between different places all the time now that he is retired. He is now heading to mexico from Tampa. He uses Inmarsat and gave me that calling card so I can call him. Calling Inmarsat from Vonage is extremely expensive. Because of his company its cheaper to call him though AT&T using that calling card.

Btw, one of the techs cleared things up with me. As I read in a previous post on this thread they do not know if it is Vonage or AT&T that is causing the problem. They finally got an engineer to look at it after about an hour of lecturing me on third party billing and why they don't support it.

Thanks,
MarleyX
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galion
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Posts: 233
Location: Midwest USA

PostPosted: Thu Oct 20, 2005 2:14 pm    Post subject: Reply with quote Back to top

I hate to see people give you flak. Even after I re-read my post it sounds like I was a little bit in the lecture mode. I'm sorry.

Isn't it interesting how a big step in technology can get people all in a frizzy? But, that always seems to happen when money is involved. Especially when somebody is on the lesser side of the cash flow. Maybe a Vonage insider will see this and explain why calling through Inmarsat with Vonage is so expensive. I take it from your post that his company may influence or help with the cost using AT&T's calling card.

I like scerruti's idea of finding a different number. But, if AT&T is blocking it then they may pick up on that too.

Hope it gets fixed. Staying in touch with family is good. And your dad is extremely nice giving you a calling card. Smile

_________________
Vonage Voip Enabled August 3, 2005
Roadrunner Cable Modem (Motorola)
Linksys PAP2-VD connected to a Linksys WRT54G
The days of thousands of pounds of copper wires hanging on poles are coming to an end.
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MarleyX
Vonage Forum Senior
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Joined: Feb 10, 2005
Posts: 82
Location: Fort Myers, FL

PostPosted: Thu Oct 20, 2005 2:28 pm    Post subject: Reply with quote Back to top

Not you, your post was good. I was talking about one of the Vonage techs who did not want to help.

The techs told me that the engineers are looking in to it so it might be fixed soon.
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Thu Oct 20, 2005 7:04 pm    Post subject: Reply with quote Back to top

There have been other threads discussing problems in calling 800 numbers. In some cases, the owners of such numbers block calls originating from places that they do not regard as their service area. Vonage calls don't show the correct local origin, and sometimes get blocked from those numbers. Your issue may be something like that.

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Steve Gray
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reebok
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Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Thu Oct 20, 2005 7:52 pm    Post subject: Reply with quote Back to top

you don't think 800-call-att is a nationwide number with NJ in their service area?

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