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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
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GregLC23
Vonage Forum Associate
Vonage Forum Associate


Joined: Oct 18, 2005
Posts: 10
Location: Weatherford Texas

PostPosted: Tue Oct 18, 2005 5:31 pm    Post subject: Want to try Vonage out, but have some concerns. Reply with quote Back to top

Hi All,

I've been considering trying Vonage for some time now. I'm tired of paying SBC over $100 a month for a extended service line + long distance charges.

I've been reading the Vonage Forums for the last few days and have been able to answer most of my questions, but I have a few worries about Vonage that are holding me back.

First I called costumer service to ask some basic questions. The rep was nice but you could tell that English was not their native language. Combine that with my Texas draw and we could hardly understand each other.

Next is transferring my number to Vonage. I have read a lot of horror stories about this on the forums and I would not wait for 3, 6 or 8 months for my number to be transferred. It wouldn't be a big deal if my family wasn't involved in so many things that it would make changing numbers a real hassle. also would my old service with SBC automatically get canceled when the number is transferred?


I have Charter ISP cable with 3m/256 Average testing is more like 2700/230. I use an older Linksys BEFSR41 now and have 3 computers running off of it. It is not unusual when everybodys home for all the to be online at the same time. One computer may be surfing and the other two may be playing Star Wars Galaxies. I'm concerned that all the traffic on the network would make Voip impossible for me without better equipment. I would like to hear how others have worked around similar problems.

Thanks
Greg
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ChrisFix
Vonage Forum Master
Vonage Forum Master


Joined: Sep 06, 2005
Posts: 282
Location: North Carolina

PostPosted: Tue Oct 18, 2005 6:18 pm    Post subject: Re: Want to try Vonage out, but have some concerns. Reply with quote Back to top

GregLC23 wrote:


Next is transferring my number to Vonage. I have read a lot of horror stories about this on the forums and I would not wait for 3, 6 or 8 months for my number to be transferred. It wouldn't be a big deal if my family wasn't involved in so many things that it would make changing numbers a real hassle. also would my old service with SBC automatically get canceled when the number is transferred?


I have Charter ISP cable with 3m/256 Average testing is more like 2700/230. I use an older Linksys BEFSR41 now and have 3 computers running off of it. It is not unusual when everybodys home for all the to be online at the same time. One computer may be surfing and the other two may be playing Star Wars Galaxies. I'm concerned that all the traffic on the network would make Voip impossible for me without better equipment. I would like to hear how others have worked around similar problems.

Thanks
Greg


I joined Vonage about 6 weeks ago and transferred my home number. The total time from sign-up on my computer (I bought a PAP2 at CC) to having my service completely transferred was 9 days - this included the Labor day holiday. So while I also read some people's horror stories, the LNP can also be completely painless. Vonage does take care of cancelling your previous service - no action is required on your part. My final MCI bill had the last day of service as the day of transfer, so that worked just fine as well.

September 5, 2005 Awaiting Letter of Authorization
September 6, 2005 Letter of Authorization (LOA) Received
September 7, 2005 Transfer Sent to Carrier
September 13, 2005 Carrier Approved Transfer
September 14, 2005 Completed LNP Transfer

I think you'll find your connection bandwidth more than adequate for Vonage to work well. If you get your adapter directly from Vonage, it is actually a router and phone adapter in one, and supports QoS that will help manage your bandwidth to preserve voice quality.

Based on my experience, I would recommend trying the service. Use the initial 30 day trial period (they will assign a new phone number to the adapter) to try it without immediately transferring your home number. If it works, then start the LNP - it can be done at any time, not just at sign-up. If it doesn't work, return the equipment and you've spent very little to test the waters.
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GregLC23
Vonage Forum Associate
Vonage Forum Associate


Joined: Oct 18, 2005
Posts: 10
Location: Weatherford Texas

PostPosted: Tue Oct 18, 2005 6:52 pm    Post subject: Test call to Boston Reply with quote Back to top

Here are the results of my test to Boston. They seem to be o.k. but I really don't know what to look for.

MOS 4.4 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 93.0%
Latency 0.00 0.0%
Packet Discards 0.04 7.0%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 170 ms
Packet Discards 0.3%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss

Jitter Min: 0 ms
Avg: 7 ms
Max: 37 ms

Signaling Quality Post-Dial Delay 78 ms
Call Setup Time 94 ms
Media Delay 203 ms
MOS Analysis FROM Boston To You

Media Quality MOS 4.4 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 93.0%
Latency 0.00 0.0%
Packet Discards 0.04 7.0%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 170 ms
Packet Discards 0.4%
Packet Loss 0.0%
Loss Periods Min: 60 ms
Avg: 60 ms
Max: 60 ms
Random Loss

Jitter Min: 4 ms
Avg: 7 ms
Max: 20 ms

Signaling Quality Post-Pickup Delay 96 ms
Call Setup Time 102 ms
Media Delay 126
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ChrisFix
Vonage Forum Master
Vonage Forum Master


Joined: Sep 06, 2005
Posts: 282
Location: North Carolina

PostPosted: Tue Oct 18, 2005 6:58 pm    Post subject: Reply with quote Back to top

You're getting 4.4 of 5.0 in both directions, which is the highest rating you can get. Looks like you're good to go.
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Vonager
Vonage Forum Senior
Vonage Forum Senior


Joined: Aug 16, 2005
Posts: 132

PostPosted: Tue Oct 18, 2005 7:02 pm    Post subject: Reply with quote Back to top

These are excellent results. Might want to run the test a few times (and at different times) for consistency, but you pass with flying colors! You typically would want to look for latency, lost packets, and jitter. When you run the test, these items are clickable links that explain what they stand for.

Clean bill of health!

P.S.: my transfer from MCI to Vonage was painless... around 10 business days total. Make sure you follow the process and do NOT call your current provider to cancel - let the process take its normal flow. You do get a virtual Vonage phone number from day 1 so you can call out, and receive calls on it to people you give it to in the interim.


Last edited by Vonager on Tue Oct 18, 2005 7:07 pm; edited 1 time in total
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Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Tue Oct 18, 2005 7:02 pm    Post subject: Reply with quote Back to top

If your POTS bill is as high as you indicate, I think you'll save money by getting Vonage and using it right away. Even if it takes a long time to get the number transferred, you could keep the SBC service until it happened and just take incoming calls on it.

And yes, if you have only the one line with SBC, your account with them will be closed automatically when the transfer goes through. I also got a refund for the balance of the month without asking for it.

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Steve Gray
Orlando, FL
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Vonager
Vonage Forum Senior
Vonage Forum Senior


Joined: Aug 16, 2005
Posts: 132

PostPosted: Tue Oct 18, 2005 7:13 pm    Post subject: Reply with quote Back to top

On this and other forums, you typically hear of the problems as the happy campers do not post at all or their voice is diluted by the problems so you'd have to take what you read with a grain of salt.
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dconnor
Site Admin
Site Admin


Joined: Mar 05, 2003
Posts: 2263
Location: The Beach

PostPosted: Tue Oct 18, 2005 9:55 pm    Post subject: Reply with quote Back to top

Vonager wrote:
On this and other forums, you typically hear of the problems as the happy campers do not post at all or their voice is diluted by the problems so you'd have to take what you read with a grain of salt.


Well stated.

I would add that if you read most of the threads that start out as and have "very negative" titles, 95% +/- end up on a positive note.

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bigdcrox
New Forum Member
New Forum Member


Joined: Oct 04, 2005
Posts: 1
Location: Big Bear, Ca

PostPosted: Wed Oct 19, 2005 11:19 am    Post subject: I have Charter for my ISP and been with Vonage since 3/04 Reply with quote Back to top

I've never experienced so much as a bad connection and I've never had anyone I'm talking to complain about ANYTHING. My network can have 2 computers connected, 1 Windows XP and 1 Apple while using the Vonage phone with NO PROBLEMS. I can't comment on Vonage customer service because I've never needed to contact them. I don't miss the $45 charge I used to pay to Verizon for BASIC phone service. And was using my wireless phone for much of my communication. Now with Vonage not only am I saving money on my home # PLUS getting all the bells and whistles I'm also saving on my cell phone bill. I'll never go back.

_________________
Thanks, bigdcrox
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galion
Vonage Forum Master
Vonage Forum Master


Joined: Aug 11, 2005
Posts: 233
Location: Midwest USA

PostPosted: Wed Oct 19, 2005 2:06 pm    Post subject: Reply with quote Back to top

I've had no problems since installation. We have had our PS2's online (we have two PS2's ethernet enabled), daughter on PC, son on phone and me on VPN simultaneously with no problems on Roadrunner.

I couldn't get a local number, but I cut my expenses over $100 per month. I got the 800 number option which is $4.95 per month which includes 100 minutes on the incoming 800 line number. After 100 minutes the cost 4.95 cents per minute for any time over 100 minutes. I did this so the kids could reach the house from anywhere. I have never used more than 10 minutes in a month (you can always call them back). So, the savings more than justified the loss of my phone number.

It is good you are doing research. That way you feel good about your final decision. I did about three weeks of research and never regretted my decision. Once I had decided upon my new Voip provider and equipment I went to the local big box electronics store and picked up a PAP2. I was talking on my new phone in less than 15 minutes. I cut Verizon POTS service after about two weeks of simultaneous service (I couldn't wait a whole month because the whole reason to go to Voip was to get away from them after they gave me a raw deal).

I have not seen a lot of disccussion about a Uninterruptible Power Supply. I did buy a small UPS to power my cable modem, router, adapter, and wireless phone base station. So far I haven't needed it, but I would recommend the investment.

_________________
Vonage Voip Enabled August 3, 2005
Roadrunner Cable Modem (Motorola)
Linksys PAP2-VD connected to a Linksys WRT54G
The days of thousands of pounds of copper wires hanging on poles are coming to an end.
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