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digitalgeek
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Joined: May 16, 2005
Posts: 3

PostPosted: Tue Oct 18, 2005 1:08 pm    Post subject: Calls are dropped on the WRT54GP2 Reply with quote Back to top

i'm having a big issue with calls dropped. Its driving us crazy. Any suggestions?
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Tue Oct 18, 2005 6:34 pm    Post subject: Reply with quote Back to top

Have you run a test at www.testyourvoip.com? How did it look? What's your configuration?

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eliason78
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PostPosted: Tue Oct 18, 2005 6:37 pm    Post subject: reply Reply with quote Back to top

I'm having the exact same issues with the same router. I have been surfing the net for hours trying to figure it out. Evil or Very Mad
I have emailed Vonage yesterday and linksys today. I hope to get a decent response. All I can say is they better replace the router I have if it is defective or I'm going to use another Voip service.
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jnuzzi
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PostPosted: Wed Oct 19, 2005 6:47 am    Post subject: Reply with quote Back to top

digitalgeek & eliason78,

Please visit www.testyourvoip.com and post your detailed results so that someone here can try to help you.

I own this same router and I have never had a call drop on me.


eliason78,

I can only assume that you did not get your router from Vonage since they do not supply that router. I will assume that you purchased it at a retail establishment. So, why would you expect Vonage to replace it? As far as I know they do not even stock those devices. They are purely retail. I do believe that Linksys should be able to replace that router for you. However, I would not rely on email. I would call Linksys and speak to someone about the router. Email just doesn't seem to get it done with CS.

_________________
Jim

ISP: Brighthouse/RoadRunner - 7M/512k
Hardware: WRT54GP2
Phone: Uniden TRU8866

Vonage User Since: June 2, 2004
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digitalgeek
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PostPosted: Wed Oct 19, 2005 9:00 am    Post subject: WRT54GP2 - dropped calls Why Reply with quote Back to top

As for my configuration:
- Motorola SB42220 as Broadband Modem from comcast
- Connected to WRT54GP2
- On the WRT54GP2, i have the following configuration:
- Broadcast disabled, WEP 128,
- I have wireless & wired devices (only 1 or 2 at any one point)
- WRT54GP2 Phone 1 port to Leviton Panel to whole house, I have one phone, AT&T model 5840 with 2 handsets, its a 5.8Mhz)

I did go to the www.testyourvoip.com and here are the results:

Call between my location to London was:
- My score: 4.4 / 5.0
Codec G.711 (PCM at 64kbps, 20ms RTP payload, 80kbps IP BW)

Round-Trip: Latency 160 ms
Packet Discards 0.3%
Packet Loss 0.0%

Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss

Jitter
Min: 0 ms
Avg: 2 ms
Max: 14 ms

Calls from Boston to Montreal:
My Score: 4.2
Codec G.711 (PCM at 64kbps, 20ms RTP payload, 80kbps IP BW)
Round-Trip: Latency 161 ms
Packet Discards 1.3%
Packet Loss 0.0%

Loss Periods
Min: 40 ms
Avg: 60 ms
Max: 120 ms
Burst Loss

Jitter Min: 0 ms
Avg: 4 ms
Max: 136 ms
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destin5440
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Joined: Feb 22, 2005
Posts: 33

PostPosted: Thu Oct 20, 2005 2:28 pm    Post subject: Reply with quote Back to top

I'm having similar problems and ran this although I have no idea what it means..I have a Linksys RT31P2 Router from Vonage. I can hear callers perfect but they cannot hear me or say it is cutting out and/or garbled very bad. Help, please!!


Test Details
The information below explains why your call quality score (MOS) was less than perfect.

Find the results that you want more quickly...
Jump to: Media Quality Signaling Quality

MOS Analysis from You TO Boston

Media Quality MOS 3.9 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.57 51.6%
Latency 0.00 0.0%
Packet Discards 0.54 48.4%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 142 ms
Packet Discards 1.3%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss

Jitter Min: 0 ms
Avg: 8 ms
Max: 56 ms

Signaling Quality Post-Dial Delay 93 ms
Call Setup Time 109 ms
Media Delay 218 ms
MOS Analysis FROM Boston To You

Media Quality MOS 4.0 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.57 57.9%
Latency 0.00 0.0%
Packet Discards 0.42 42.1%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 142 ms
Packet Discards 1.6%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss

Jitter Min: 4 ms
Avg: 7 ms
Max: 43 ms

Signaling Quality Post-Pickup Delay 83 ms
Call Setup Time 94 ms
Media Delay 113 ms

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