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jjk5
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Joined: Oct 17, 2005
Posts: 9
Location: Providence

PostPosted: Mon Oct 17, 2005 3:43 pm    Post subject: Can't Dial Out or Receive Calls Reply with quote Back to top

1. Providence, RI
2. Cox Cable HSI
3. 15,000 down/4,000 up
4. Modem: Motorola Surfboard SB5100 Router: WRT54G
5. Linksys PAP2 Phone Adapter
6. Modem -> Router -> PAP2
7. I get a dial tone, can't dial out or receive calls
8. Testyourvoip.com call to Boston fails


I recently moved from Worcester, MA (Charter HSI) to Providence. I haven't made any changes in how I've networked my stuff, etc. However, I can not dial out or receive calls. My Vonage account is in good standing and I have a dial tone. The status indicators on the PAP2 are all behaving normally and my internet connection is fine.

I logged into my account at vonage.com and was told that they were unable to map my address for 911, so I reentered it and am awaiting confirmation. Have they began shutting off service completely until 911 information is verified?
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jjk5
New Forum Member
New Forum Member


Joined: Oct 17, 2005
Posts: 9
Location: Providence

PostPosted: Mon Oct 17, 2005 3:51 pm    Post subject: Testyourvoip.com Reply with quote Back to top

I unplugged the PAP2 and ran the Testyourvoip.com test again. Below are my results.

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jjk5
New Forum Member
New Forum Member


Joined: Oct 17, 2005
Posts: 9
Location: Providence

PostPosted: Tue Oct 18, 2005 3:31 pm    Post subject: Reply with quote Back to top

For anyone curious, I just got off the phone w/the Vonage customer service. I was actually pretty impressed as the man spoke english natively (which is hard to come by these days) and he knew what he was talking about as well. After trying to dial out with the PAP2 directly connected to the modem, he concluded that the device was faulty and agreed to send me an RTP300, which is not a bad free upgrade. We'll see how this next adapter fairs..
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Trowski
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Tue Oct 18, 2005 3:47 pm    Post subject: Reply with quote Back to top

Nice...sounds like you got a pretty good deal there...Let us know how it pans out if you would.

_________________
-------------------------------------
Eastern Connecticut Cable--WRT54G---RTP300--Uniden True 8866
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