Voicemail indicator & stutter tone doesnt stop blinking

Posts: 423 · Vonage Forum Evangelist Joined: Oct 03, 2005 Posts: 423

sorry meant 1.00.55

Posts: 423 · Vonage Forum Evangelist Joined: Oct 03, 2005 Posts: 423

Vonage is all jacked up at the moment. known issues for web logins, voicemail and caller ID issues. All being feverishly worked on of course. If you are having problems with any of those, don't waste your time calling in as you will only be told it's a known issue and they are working on the problem.

Teaser: New firmware .55 for TI based devices tentative release date FRIDAY Cool

Posts: 10 · Vonage Forum Associate Joined: Mar 22, 2005 Posts: 10

Well, after 48 hours, I still had the stutter tone so I called back Vonage customer service. The technician asked if I had deleted the last message(s) via the web site, which I had.

So he had me log in to the web site, disable VM, log out, re-enable it, then log out again. Then he called and left a message for me which he asked me to delete via the phone instead of the web site. I did this, and that seems to have reset the dial tone correctly.

He said it should be ok to use the web site to delete the messages, but if it happens again to follow these same steps and use the phone to delete the new message and that should reset it.

Posts: 6 · Posted: Tue Oct 25, 2005 11:52 am Post subject:

scotty321 wrote:

Actually, I discovered what the problem is... this seems to be a bug in Vonage's software. If you delete your voicemail messages through the web interface but they're still marked as "new" in the web system, the dial tone will still stutter because it thinks you still have new messages... even if you've moved those messages to the trash. So you actually have to DELETE them from the TRASH in the web interface in order to get the dial tone to stop stuttering. I would report this to Vonage as a bug in their system -- if we move a voicemail to the trash, our dial tone should stop stuttering.

I spoke with a Vonage tech rep about this exact issue. I asked that it be escalated within Vonage and be "more intuitive". I have no idea if anything will come of it, though.

Posts: 4 · New Forum Member Joined: Aug 04, 2005 Posts: 4

Just thought I'd chime in here. I had a problem with deleting V/M and having the stutter and/or the V/M light on my Uniden TRU8866 remain on. I called Uniden about this problem. They told me to hold down the "flash/find hs" button on the base phone a few seconds. That seems to do the trick everytime to get rid of the V/M light staying on. Hope this may help someone.

Posts: 3198 · Posted: Wed Oct 26, 2005 1:57 pm Post subject:

kind of like it explains in the user manual and uniden knowledge base for every phone with that feature?
http://www.uniden.com/pdf/TRU8866om.pdf
crazy what they put in user manuals these days. and people wonder why companies (including Vonage) can have such long hold times and outsource basic "tech support"...

Posts: 3 · New Forum Member Joined: Apr 12, 2005 Posts: 3

reebok wrote:

kind of like it explains in the user manual and uniden knowledge base for every phone with that feature?
http://www.uniden.com/pdf/TRU8866om.pdf
crazy what they put in user manuals these days. and people wonder why companies (including Vonage) can have such long hold times and outsource basic "tech support"...

Wow. That was amazingly unhelpful and patronizing. Does it make you feel better when you act like such a condescending a$$hole? Or are you just like this all the time? Either way, I'm sure the users who come to this forum for assistance can do without your particular brand of "help".