Hi all, I'm just wondering, is this an official website? With Vonage Employees moderating and answering queries?
I just signed up with Vonage today and thought I'd better get familiar with support just in case.
I noticed that in a few of the UK Posts, questions have apparently been answered by the UK Managing Director who has a forum title of VonageVoip Junior
I've also noticed a lot of peoples questions have gone unanswered.
Perhaps this website is owned and run by Vonage customers but has the consent of the Vonage company?
My apologies for the questions, I'd just like to know why some posts go unanswered (posts which I'd like the answers to - so I'm sure a lot of people would aswell.)
Thanks Stu
dconnor Site Admin
Joined: Mar 05, 2003 Posts: 2252
Location: The Beach
Hi all, I'm just wondering, is this an official website? With Vonage Employees moderating and answering queries?
I just signed up with Vonage today and thought I'd better get familiar with support just in case.
I noticed that in a few of the UK Posts, questions have apparently been answered by the UK Managing Director who has a forum title of VonageVoip Junior
I've also noticed a lot of peoples questions have gone unanswered.
Perhaps this website is owned and run by Vonage customers but has the consent of the Vonage company?
My apologies for the questions, I'd just like to know why some posts go unanswered (posts which I'd like the answers to - so I'm sure a lot of people would aswell.)
Thanks Stu
Hi Stu:
This site is not an official Vonage web site, it is owned and operated by me, Dan Connor.
I am not an employee of Vonage, but I have been a long time customer (one of the first) and supporter (first affiliate)..., I have met with the top execs...blah, blah.
What has happened, just by the nature of the content, is this site has become the most authoritative Vonage content related site.
While Vonage employees do post on this site, they do so independently.
We are most pleased to see Kerry Ritz taking the time to actively post and welcome all other employees to do the same. (The title "junior" is tied to the number of posts a member has made.)
Why do some post go unanswered? Well, thats just the way forums are. Some get replied to within minutes, some do not.
I hope this helps.
_________________ Have Questions? Need to speak to Vonage before signing up? Call: 1-888-692-8074 Both Business and Residential customers can call and speak to a Vonage Sales Rep 24 hours a day.
Hi Dan, Thanks for the answers Definately a great website you got here, and yes I can understand why posts go unanswered.
And don't take it as a complaint that posts go unanswered. It's just that if it were an official forum, manned by people who were paid to answer the posts, then they wouldn't have been doing their job!
But thanks for the clarification!
Oh, and maybe you should consider adding a user group for Vonage employees, so that us Plebians can distinguish between speculation and offical comments. The user group would of course require you gaining confirmation from Vonage in some manner that the employee does work there - but as you seem to be friends with the big boys it shouldn't be a problem
Kind regards Stuart Raynor
dconnor Site Admin
Joined: Mar 05, 2003 Posts: 2252
Location: The Beach
Hi Dan, Thanks for the answers Definately a great website you got here, and yes I can understand why posts go unanswered.
And don't take it as a complaint that posts go unanswered. It's just that if it were an official forum, manned by people who were paid to answer the posts, then they wouldn't have been doing their job!
But thanks for the clarification!
Oh, and maybe you should consider adding a user group for Vonage employees, so that us Plebians can distinguish between speculation and offical comments. The user group would of course require you gaining confirmation from Vonage in some manner that the employee does work there - but as you seem to be friends with the big boys it shouldn't be a problem
Kind regards Stuart Raynor
I have spoken to many of the members that are employees, they do not wish to use the user group feature.
If the employee wishes to be identified as an employee, we do have a simple means of verification.
Those employees are recognized by the title "Vonage Representative" and the avatar:
_________________ Have Questions? Need to speak to Vonage before signing up? Call: 1-888-692-8074 Both Business and Residential customers can call and speak to a Vonage Sales Rep 24 hours a day.
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Definately a great website you got here, and yes I can understand why posts go unanswered.
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