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videotape
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Joined: Sep 22, 2005
Posts: 10

PostPosted: Sat Nov 05, 2005 9:30 pm    Post subject: Reply with quote Back to top

In my case it was the line voltage. Called CS 11/05/05 and they increased the line voltage. Caller ID immediately began working and continues to work. The symptom I was having was caller ID only working if I disconnected my corded phone. I do not have my house wired with Vonage. My phones are directly connected to my RTP300. Hope this helps.
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enodo
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PostPosted: Sun Nov 06, 2005 12:15 am    Post subject: Reply with quote Back to top

bg4 wrote:
Then it hit me - I never disconnectted the computer internal modem. FYI the computer was on during last test but not with every test although I cant confirm this. Then I noticed that the corded phone in my sons room is REN=1.0 - I turned off that ringer and disconnected the modem and all is much much better.


I noticed the same thing. I had a computer with an PCI card modem and noticed that if I left the Vonage attached to the modem - even when the computer was turned off - Caller ID failed.

I think that people who are having a CID problem should try with a single, simple phone attached directly to the adaptor - with nothing else attached - and I bet it will work.
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JayAre
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PostPosted: Sun Nov 06, 2005 1:49 am    Post subject: Reply with quote Back to top

enodo wrote:
bg4 wrote:
Then it hit me - I never disconnectted the computer internal modem. FYI the computer was on during last test but not with every test although I cant confirm this. Then I noticed that the corded phone in my sons room is REN=1.0 - I turned off that ringer and disconnected the modem and all is much much better.


I noticed the same thing. I had a computer with an PCI card modem and noticed that if I left the Vonage attached to the modem - even when the computer was turned off - Caller ID failed.

I think that people who are having a CID problem should try with a single, simple phone attached directly to the adaptor - with nothing else attached - and I bet it will work.


Doesn't make much sense to me, RT31P2 worked flawlessly with my setup for years, I expect the same for the RTP300.
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videotape
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PostPosted: Sun Nov 06, 2005 2:16 am    Post subject: Reply with quote Back to top

Hello,

If your situation is that disconnecting a phone device causes your Caller ID to begin working, do yourself a favor and call CS. Ask if they can increase the line voltage of your adapter.

Thanks
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qcs2u
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PostPosted: Sun Nov 06, 2005 10:47 am    Post subject: Reply with quote Back to top

CS upped my voltage to 100 weeks ago and CID is still sporadic,,,
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Mr_Sorento
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PostPosted: Sun Nov 06, 2005 4:58 pm    Post subject: Reply with quote Back to top

Well, just when I thought my Caller ID was fixed, I tried this afternoon by calling my home phone from my cell phone and NO CALLER-ID!!!!!!!!! Needless to say, it was very frustrating! I called up Vonage, spoke to a Tech Support guy and told him of my problems. I mentioned the "patch" referenced in an earlier post and he said there was no "patch" per se to the .55 firmware. All he did was resend their profile to my RTP300 (release the line and reattach it). After the line was released, it never came back, so I had to power-cycle the adapter, phone line came back and of course, so did my Caller ID. However, I told the tech that that's been happening ever since 1.00.52 was released. He asked how many phones I had and if I was using my house wiring. I told him I had 4 phones and my computer faxmodem attached to my house wiring and that they ALL worked with Caller ID without any problems with 1.00.50, but NOT with 1.00.52 and 1.00.55. He said their engineers were aware there was still a problem with caller ID in the 1.00.55 firmware and they were still working to resolve it. He wasn't able to tell me when an update was coming. Needless to say, just as I told him, this is starting to get VERY OLD!!! For the record, my four phones add upto 3.0 REN. I'm assuming my faxmodem (4 years old) is 1.0 REN or less. Therefore, REN-wise, I should be OK. And, he said my REN was set to max (I'm assuming 5.0 REN). I told the tech that I think it's something in the firmware coding. I told him with 1.00.50, I had good caller ID but short rings, but with 1.00.52 and 1.00.55, I've got normal rings, but bad caller ID. AAAAARRRRRGGGGHHHHHH!!!!!!!!!!!!!!!!!!!!!!

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Disturbed
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PostPosted: Mon Nov 07, 2005 11:08 am    Post subject: Reply with quote Back to top

No Caller ID again. This is very annoying...

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kpdillon
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PostPosted: Mon Nov 07, 2005 12:15 pm    Post subject: Reply with quote Back to top

I have an RT300 running firmware 1.00.55 and don't have any issues with callerID. I wonder if broken callerid has anything to do with how the default ring cadence is set. I asked Vonage to originally set my default ring cadence to 0xFFFFFC000000000 which broke callerID after the first power up incoming call. I have since asked them to change my ring cadence to 0xFFFFFCC000000000. Since then both my incoming call ring length and callerID have worked flawlessly. For those having problems with callerID, I wonder if this will fix the issue. Worth a shot IMHO if you are experiencing problems with callerID and need this fixed ASAP.

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vonaerger
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PostPosted: Mon Nov 07, 2005 10:50 pm    Post subject: Partial Caller ID and Motorola MTA? Reply with quote Back to top

Hello all...

I've got a Motorola MTA on a Vonage account I've had since June-ish or so of 2004. Until Oct 26th or so, everything had been fine.

Now, I get caller name and number on the caller ID, but I don't have valid date or time. Instead, I'm getting a date of 0/0 and time of 12:00AM.

I've not seen any posts in this thread making distinctions in the amount of functionality of CID versus it being nonfunctioning altogether... so I'm wondering if this is something others are experiencing or not.

btw, never email Vonage about something like this. Two weeks and two polite and very detailed emails later, no reply at all. Finally called them today. The guy I got on the phone was smacking gum in my ear the whole time, doing who-knows-what. Finally tells me he's gonna try to flash my firmware and call me right back. I -did- notice the Moto MTA go offline for a few mins right after that call ended. As for his call back...I'm still waiting, over 6 hours later... I'm guessing he's not calling back. Grr.

And his flashing (if that's what even happened)? It didn't fix the problem.

I've never had a problem with Vonage until now, and really, not answering emails and telling me you'll call back and then not calling back.... inexcusable.

btw, I have no idea if the firmware's updated or not. I rely on the date/time a LOT for my business, and it's really starting to tick me off.

Anyway... anyone have any suggestions? Can one hard-reset the Moto MTA? I've uplugged the MTA and my entire network to 'reset' things a few times now, to no avail. My network hasn't changed. My phone system hasn't changed. Relevant info:

Quote:


Code:


Roadrunner cablemodem
         ||         
  WRT54G router
   ||      ||
  PCs    Motorola MTA == Tivo
            ||
     Uniden 58.GHz dual handset base
     (DXI5186-2)




(in case the diagram fails to render correctly, I have a WRT54G router connected to a Motorola cablemodem (Roadrunner). Connected to that router, I have several PCs and the Motorola MTA. Connected to the MTA via a Y adapter, I have the DXI5186-2 phone system and a series 1 Tivo (connected via reversed DSL filter).)

I'm more than happy to provide additional details if anyone wants/needs any. I'm really very, very frustated getting blindsided like this. My business has been especially busy lately, compounding my frustration several-fold. Neutral

Thanks in advance.
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mpgillis
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PostPosted: Tue Nov 08, 2005 7:39 am    Post subject: Reply with quote Back to top

I called Vonage CS last night and they bumped up my adapter (RTP300) voltage. Since that fix, I have Caller ID back. Until last night, I could only get CID after repowering the adapter, and at that, only once each time.

The technician I spoke to last night said they had just received an e-mail about the "off the hook" voltage issue, and were now able to fix Caller ID.

So far, so good.
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