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Steve48
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PostPosted: Fri Oct 28, 2005 5:46 pm    Post subject: Reply with quote Back to top

Having gone through 3 damaging hurricanes last year, I sympathize with those of you in south Florida, and commend Vonage and the ISPs for maintaining phone service down there. Nevertheless, I think a mild fit over Caller ID is in order here. It's just been too long, and CID is very important to a lot of people.

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Steve Gray
Orlando, FL
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magis123
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PostPosted: Fri Oct 28, 2005 8:57 pm    Post subject: Reply with quote Back to top

I think my caller ID has been down for at least 1 week maybe two. I have tried every power cycle in the book and it is a no go. Vonage technical support told me it was a firmware issue and should be resolved soon. That was 5 days ago.

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utone
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PostPosted: Fri Oct 28, 2005 11:44 pm    Post subject: Caller ID started working (Fri 10/28) after 3 weeks! Reply with quote Back to top

I've been w/o Caller ID for 3 weeks now and it FINALLY started working today. Call waiting Caller ID still doesn't work though..........

Anyone else's Caller ID problems been corrected?

==============
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Phone adapter: Linksys RTP 300
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SorcererYd
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PostPosted: Sat Oct 29, 2005 11:14 am    Post subject: Reply with quote Back to top

Nope. Caller ID is still hit or miss (mostly miss) and call waiting Caller ID doesn't work either. Of the eight phone drops in the house, I've got 6 phones attached. I read in one of the posts that maybe it could be contributed to a low voltage issue not able to drive that many devices. Next I'm going to unplug a few and see if that changes anything. (But it's worked for 10 years before with SBC so it should work with Vonage too)

-----------------------------------
Router/Phone Adapter: WRTP54G (1.00.52)
ISP Comcast
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Steve48
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PostPosted: Sat Oct 29, 2005 11:48 am    Post subject: Reply with quote Back to top

I noticed that in my house the number of phones on the line and whether or not the ringers were enabled did make a difference. Unfortunately, the difference wasn't consistent, and the CID service remained sporadic.

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Steve Gray
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bg4
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Joined: Aug 04, 2005
Posts: 164
Location: Long Island NY

PostPosted: Sat Oct 29, 2005 12:02 pm    Post subject: Re: Caller ID started working (Fri 10/28) after 3 weeks! Reply with quote Back to top

utone wrote:
Call waiting Caller ID still doesn't work though.........


my experience from yesterday was I called Vonage C/S but while waiting on hold for 5-10 minutes, as I was told, I decide to call from my cell and CID/CW worked! After I get runaround and lame excuses from C/S I reboot router- two minutes like recording says- and try again and CID works once. Later in evening two calls come in with CID w/o rebooting. This whole situation is hit or miss.

Question for the techies is why would CID only work once on power cycle?

_________________
Bob-Long Island NY
Vonage Customer since August 8, 2005
ISP: Optimum Online
Router Motorola VT2442
Setup: SB4200>VT2442>Linksys WRT54G v2.2 (running WRT) wifi enabled-port 1 to switch>two PC's-
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lzicc
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Joined: Sep 22, 2005
Posts: 11

PostPosted: Sat Oct 29, 2005 2:24 pm    Post subject: Reply with quote Back to top

I just got off the phone with tech support and the guy said that the caller id issue is due to a firmware update that they sent out on 10/13. He said that they should have this fixed early next week.
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seeker_ktf
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Joined: Sep 22, 2005
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PostPosted: Sat Oct 29, 2005 4:19 pm    Post subject: Reply with quote Back to top

lzicc wrote:
I just got off the phone with tech support and the guy said that the caller id issue is due to a firmware update that they sent out on 10/13. He said that they should have this fixed early next week.


Yes, that is good news. That bad news is that's the same thing the tech told me a week and a half ago... Brick wall

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lzicc
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PostPosted: Sat Oct 29, 2005 6:25 pm    Post subject: Reply with quote Back to top

I know what you mean seeker. I am just glad that they are aware of the issue, know what caused it and are trying to fix it. Hopefully it won't be much longer. I never realized how much I counted on the caller id.
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Vonager
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PostPosted: Sun Oct 30, 2005 9:46 pm    Post subject: Reply with quote Back to top

Being without CID would stink.

I've posted this on another thread... I'd hate to say it as I'll probably jinx myself, but my CID, CWCID, CID on forwarded/SimulRing calls to cell, VM, stutter tone, etc. have been working fine 100% with my RTP300 and .52 FW and 3 Uniden Tru88xx sets (no home wiring or custom setttings (DTMF or others) from Vonage CS).

Modem -> RTP300 w/ 1 line to Uniden base -> Wireless router with PCs & laptops.

I hope .55 FW corrects it 100% for all of us since the failure is random.

JINX!
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