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GIddyUp15
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PostPosted: Tue Oct 18, 2005 4:27 pm    Post subject: Reply with quote Back to top

I'm having the same problem, just shows "incoming call," no data ever shows. Started around 3 days ago, I tried rebooting RTP300, and it seemed to work the last 2 days, but even rebooting didn't work today. Anyone able to fix the problem by calling tech support?


Last edited by GIddyUp15 on Tue Oct 18, 2005 4:29 pm; edited 1 time in total
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Trowski
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Location: Putnam, CT

PostPosted: Tue Oct 18, 2005 4:27 pm    Post subject: Reply with quote Back to top

From my experience it is not a common occurance, but I am just one person.

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-------------------------------------
Eastern Connecticut Cable--WRT54G---RTP300--Uniden True 8866
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Steve48
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PostPosted: Tue Oct 18, 2005 6:44 pm    Post subject: Reply with quote Back to top

GIddyUp15 wrote:
I'm having the same problem, just shows "incoming call," no data ever shows. Started around 3 days ago, I tried rebooting RTP300, and it seemed to work the last 2 days, but even rebooting didn't work today. Anyone able to fix the problem by calling tech support?


They haven't fixed mine yet, and I haven't taken the time to call them and ask for the ring cadence fix. Please call and complain. They need to hear it over and over until they get with it.

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Steve Gray
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seeker_ktf
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PostPosted: Tue Oct 18, 2005 6:55 pm    Post subject: Reply with quote Back to top

It's very consistent for me. When I reboot my router, the Caller ID works exactly one time and then stops again.

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Djinn
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PostPosted: Tue Oct 18, 2005 7:18 pm    Post subject: Reply with quote Back to top

I'm seeing the same problem, and looking at the date of the first post in this thread, the timing suggests it's the same issue. Has Vonage made any official statement regarding this apparent Caller ID outtage?

I suppose I could accept having to experiment with "ring cadences" if I was able to do so through the Vonage Control panel, but I really would rather not have to call Vonage tech support for each attempt.
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Steve48
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PostPosted: Tue Oct 18, 2005 7:33 pm    Post subject: Reply with quote Back to top

Djinn wrote:
I suppose I could accept having to experiment with "ring cadences" if I was able to do so through the Vonage Control panel, but I really would rather not have to call Vonage tech support for each attempt.


Just so.

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Steve Gray
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kpdillon
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PostPosted: Wed Oct 19, 2005 11:03 am    Post subject: Reply with quote Back to top

Regarding Ring Cadences, here is what I have experienced so far.

The original RTP300 ring cadence is/was:
0x00000FFC00000000

Changing the primary to 0xFFFFFC0000000000 which is actually defined as (Ring cadence 2 in the RTP300 but not used) seems to helps make a normal ring length in sync with what the caller hears at the same time. For me, this option gave me a normal ring cadence but broke my caller ID after the first call was received after a reboot.

Finally, I asked Vonage to set my ring cadence to 0xFFFFFCC000000000 which seems to give me a normal ring plus working caller id.

To summarize:

1. 0x00000FFC00000000 (original)
2. 0xFFFFFC0000000000 (fixed normal ring, broke callerid)
3: 0xFFFFFCC000000000 (addresses normal ring and callerid)

That's been my experience anyway. I am interested in 0XFFFFFC8000000000 as aaron59 mentioned. But for now #3 seems to work great for me.

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____________________
Internet -> WRT54GSv2 ->
RTP300 & Computers
ISP: Comcast
Telco who lost my business: SBC
Why: They charge too much
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Djinn
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PostPosted: Wed Oct 19, 2005 3:27 pm    Post subject: Reply with quote Back to top

So why is it that very few people were experiencing this problem before last Friday?
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kpdillon
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PostPosted: Wed Oct 19, 2005 3:54 pm    Post subject: Reply with quote Back to top

Firmware may have changed behavior I am guessing.

_________________
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Internet -> WRT54GSv2 ->
RTP300 & Computers
ISP: Comcast
Telco who lost my business: SBC
Why: They charge too much
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seeker_ktf
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PostPosted: Wed Oct 19, 2005 5:52 pm    Post subject: Reply with quote Back to top

Well, I tried the phone help but I got tired of waiting on hold. I sent an email asking for a change to FFFFFC8000000000. I'll let post my results (if I get any). The story is that a new firmware comes out tomorrow... maybe that will fix the problem anyway.

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