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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
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Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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slypher
Vonage Forum Associate
Vonage Forum Associate


Joined: Nov 25, 2005
Posts: 21

PostPosted: Fri Nov 25, 2005 9:58 am    Post subject: Re: Vonage has caught up with forum Reply with quote Back to top

skdvr369 wrote:
Vonage has caught up with the forum, I called today with these instructions from Mr. Sorrento:
"Mr_Sorento wrote:
For everyone with the RTP300 still having Caller ID problems, try the following:

Call up and either speak with a good CS rep or Tech Support rep and ask them to change your ring [1] cadence value to: 0xFFFFFCC000000000

Also, have them change your on-hook-voltage from 48 to 45"

and the Vonage tech said those were on this screen too as the fix. Of course, why not deploy system wide, I don't know. But it did work.


so how many ppl has this worked for? is this a home wiring only fix?
Rolling Eyes how long does the fix work for? damn cid works for like one day after a reboot with the Vonage "fix" of the week. i don't think anyone has tried this fix for me yet.
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Mr_Sorento
Vonage Forum Senior
Vonage Forum Senior


Joined: Sep 19, 2005
Posts: 122
Location: Illinois

PostPosted: Fri Nov 25, 2005 11:11 am    Post subject: Reply with quote Back to top

Going on 2 weeks now and have had several reboots and even some updates pushed to it by Vonage and it still works like a champ!!! YAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Try it, you'll like it!

_________________
Mr. Sorento Smile
ISP: Charter Cable - 30 Mbps Down / 4M Up

Cable Modem
---------|--> Linksys WRT54GL Firewall Router --> PC
-----------------------| --> Vonage V-Portal --> Phone line


Vonage customer since August 2005
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SBMongoos
Vonage Forum Master
Vonage Forum Master


Joined: Mar 26, 2005
Posts: 199

PostPosted: Fri Nov 25, 2005 12:13 pm    Post subject: Try this.... Reply with quote Back to top

This may depend on who you get when you call in but I think Vonage is getting enough complaints they are trying to help. My RTP300 works fine with firmware .50. I found out that their servers update you automatically if your firmware is not current. Apparently, by default their servers grab this current firmware off an FTP connection. The tech I talked to switched me to HTTP for my auto firmware update and then moved me back to firmware .50 (which works for me... CID, etc). Now, .50 is still on my RTP300. So, at a guess the firmware update via HTTP must not work (or file is not on the HTTP connection) or something because it hasn't updated back to .55 and things are working again. Not 100% but way better than .52 or .55.

I just checked and I'm still at .50.
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seeker_ktf
Full Forum Member
Full Forum Member


Joined: Sep 22, 2005
Posts: 48

PostPosted: Fri Nov 25, 2005 1:29 pm    Post subject: Re: Vonage has caught up with forum Reply with quote Back to top

slypher wrote:
skdvr369 wrote:
Vonage has caught up with the forum, I called today with these instructions from Mr. Sorrento:
"Mr_Sorento wrote:
For everyone with the RTP300 still having Caller ID problems, try the following:

Call up and either speak with a good CS rep or Tech Support rep and ask them to change your ring [1] cadence value to: 0xFFFFFCC000000000

Also, have them change your on-hook-voltage from 48 to 45"

and the Vonage tech said those were on this screen too as the fix. Of course, why not deploy system wide, I don't know. But it did work.


so how many ppl has this worked for? is this a home wiring only fix?
Rolling Eyes how long does the fix work for? damn cid works for like one day after a reboot with the Vonage "fix" of the week. i don't think anyone has tried this fix for me yet.


ColdGen really stated everything I'm about to say already but here goes anyway...

I've looked into this extensively. I've been measuring my on-hook line voltage constantly for the last two weeks or so and it's gone everywhere between 46 and 50 volts. (Currently it's at 47v.) None of those adjustments made any difference for me. Regardless of the voltage, the first incoming call showed ID and the rest didn't. In between the first and second call, the voltage did not change. The only assumption that I have is that the voltage issue is only for the house wiring problem. It's an easy assumption for me since my CID either always worked for all the phones or didn't work for any of them.

The next point is much more obvious. In version 52 and 55 of the firmware, having Vonage change the ring cadence fixed most of the CID issues. Of the ones that are left, they (mostly) reported that by connecting only one phone without house wiring, CID was OK.

It seems apparent that they two changes together should address all of the problems mentioned on this thread with just a few exceptions. There have been a few people reporting inconsistent CID (working, not working, working on half of the phones in the house...) and if the pattern holds up it seems like these inconsistencies should be addressed with voltage tweaking, rather than ring cadence, but that part is hard to know for certain.

I'm not a phone tech, but a broadband phone company with a million+ customers should know what the "standard" ring cadences and phone voltages should be. I don't know what the standards are, but I bet they've been in place for 20 years or more by know. As far as why they haven't pushed these settings to everyone with an RTP300 is anyone's guess but they may have finally adapted an "If it ain't broke don't fix it" strategy. Since there seems to be enormous inconsistency with the way these problems are being handled that philosophy might make more sense in the long run.

_________________
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rapster
Vonage Forum Junior
Vonage Forum Junior


Joined: Nov 20, 2005
Posts: 30

PostPosted: Fri Nov 25, 2005 7:40 pm    Post subject: Reply with quote Back to top

Well, I seem to be one of the few for which the ring cadence change and the on hook voltage change don't work. I had the Vonage CSR make these changes this morning, and since then I've had about 60% CID success.

I have a buddy who said that a Vonage CSR told him several days ago that the recommended changes are "off hook current" to 25 and "hook voltage" to 43. I guess I'll call Vonage back and have them try these settings.

On a side note, it was almost sad to hear the CSR thank me for sharing the fix with him this morning (even though it wasn't the fix in my case). He said that he continues to get calls on this issue and never knows how to help the customer deal with it.
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akula
Vonage Forum Associate
Vonage Forum Associate


Joined: Nov 20, 2005
Posts: 10

PostPosted: Fri Nov 25, 2005 11:41 pm    Post subject: Reply with quote Back to top

Well, the caller ID problem isn't confined to the router based TAs. I have the PAP2, and have also not been getting the CID info (currently, I have only one basic telephone plugged into the PAP2).

Any suggestions, or should I try emailing tech support?
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Chick
Vonage Forum Junior
Vonage Forum Junior


Joined: Mar 26, 2005
Posts: 29

PostPosted: Sat Nov 26, 2005 1:17 am    Post subject: Reply with quote Back to top

akula wrote:
Well, the caller ID problem isn't confined to the router based TAs. I have the PAP2, and have also not been getting the CID info (currently, I have only one basic telephone plugged into the PAP2).

Any suggestions, or should I try emailing tech support?


Regretfully emailing Vonage is a wast of time! Commit to spending half an hour and give them a call Monday.
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galfert
New Forum Member
New Forum Member


Joined: Jul 04, 2005
Posts: 4

PostPosted: Mon Nov 28, 2005 10:19 pm    Post subject: New Settings for Home Wiring Reply with quote Back to top

A few tips:

I called CS and they weren't able to help. You need ask them to transfer to their suppervisor or level 2 tech support in New Jersey. Tech support person in NJ told me that new firmware is due out soon. There is a problem with CID when you have home wiring. Aside from the previous changes already mentioned they also changed my Off Hook Current to 29 from 23.
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VonageTPA
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Mon Nov 28, 2005 11:28 pm    Post subject: Reply with quote Back to top

Hmm.. does anyone know when the next great firmware update is coming out?

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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bg4
Vonage Forum Master
Vonage Forum Master


Joined: Aug 04, 2005
Posts: 164
Location: Long Island NY

PostPosted: Tue Nov 29, 2005 2:08 pm    Post subject: Reply with quote Back to top

[quote=]Regretfully emailing Vonage is a wast of time! Commit to spending half an hour and give them a call Monday.[/quote]

Not a complete waste of time- I e-mailed three or so weeks ago and did get this reply recently - ref call id problem- I sent to Vonage around Nov 3 - (3 week reply)- sp maybe e-mailing is a waste of time cause caller id didnt work yesterday once again after I plugged in a caller ID box with ACR.

---------------------------------------------
From: Vonage DigitalVoice Customer Care <service@vonage.com>
Reply To: service@vonage.com
To: <bob@XXXXXX.net>
Subject: [vonage.com #3270XXX] I have problems with Caller ID
Date: Thu, 24 Nov 2005 04:43:57 +0000 (GMT)
Dear Robert XXXXXX,

I have made some adjustments to your account. Please retest your
caller id to see if you are still getting the same issue.

Sincerely,

Joey

Technical Support

_________________
Bob-Long Island NY
Vonage Customer since August 8, 2005
ISP: Optimum Online
Router Motorola VT2442
Setup: SB4200>VT2442>Linksys WRT54G v2.2 (running WRT) wifi enabled-port 1 to switch>two PC's-
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