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Trowski
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PostPosted: Sat Oct 15, 2005 6:36 pm    Post subject: Reply with quote Back to top

Mine took a few rings, but it works.

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Eastern Connecticut Cable--WRT54G---RTP300--Uniden True 8866
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Steve48
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Joined: Aug 30, 2005
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PostPosted: Sat Oct 15, 2005 7:00 pm    Post subject: Reply with quote Back to top

Mine is out again. I've just spent 30 minutes with CS and they can't get it to work consistently.

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Steve Gray
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kpdillon
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Joined: Aug 05, 2005
Posts: 159

PostPosted: Sat Oct 15, 2005 11:09 pm    Post subject: Reply with quote Back to top

Steve, have them change your ring cadence to this: 0xFFFFFCC000000000. This gives a normal call ring length with working callerid. Originally I had suggested in this forum to have them change your ring cadence to this: 0xFFFFF00000000000 for normal ring lengths. It worked for someone else with an RTP300 but it ended up breaking my callerid. With it set to 0xFFFFF00000000000, callerid ID only worked after the first incoming call, then it broke. 0xFFFFFCC000000000 gives me a normal ring length with consistently working callerid.

Good luck.

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Telco who lost my business: SBC
Why: They charge too much
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Steve48
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PostPosted: Sun Oct 16, 2005 6:57 am    Post subject: Reply with quote Back to top

Thanks, KP. I remember the earlier exchange, though I only remembered adding one "c" as the solution. I did tell them last night that I strongly suspected that the ring cadence is involved. I'll give them a little while to see if they their engineers can come up with a solution that they'll hand out as a general fix. If it doesn't happen soon, I'll call again and do as you suggest.

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kpdillon
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PostPosted: Sun Oct 16, 2005 1:46 pm    Post subject: Reply with quote Back to top

Great... Had intermittent callerID issues with a single C, so I went with two CC's.

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____________________
Internet -> WRT54GSv2 ->
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ISP: Comcast
Telco who lost my business: SBC
Why: They charge too much
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bassplayer
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Joined: Oct 17, 2005
Posts: 76

PostPosted: Mon Oct 17, 2005 4:06 am    Post subject: Reply with quote Back to top

UPDATE: I've managed to fix things with a new modem driver!

Hi All,

Just got Vonage and seems to be a great service so far. The one problem I have is incoming caller id. I use a PC with a VERY carefully selected modem (I tried dozens!) which is good at reading caller id data. This then transmits the caller id to every PC in the house and to my Tivo. Its great! Problem is that its broken using Vonage. In order to get an idea what the problem is, I used hyperterminal to look at what the modem does for an incoming caller. Very interestingly, it detects the caller id correctly, and displays the NMBR: keyword and the number. Perfect. Problem then is it straight away detects caller id data again and displays the NMBR: keyword a second time, followed this time by 'OUT OF AREA' instead of the callers number. I don't understand the 'cadence' you guys are talking about but I'm supsicious of that 'CC'. Is this anything to do with transmitting caller id twice? Anyone able to shed any light on this generally?

P.s. Just to confirm that caller id does still work on the phones in my house - its just the modem that has become confused...

Thanks!

Darren
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Mr_Sorento
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Joined: Sep 19, 2005
Posts: 122
Location: Illinois

PostPosted: Mon Oct 17, 2005 6:02 pm    Post subject: Reply with quote Back to top

My Caller ID was working all day yesterday and up until about 10:30 this morning. Ever since then, whenever someone calls, it doesn't show ANYTHING on any of my phones. I haven't tried rebooting the router yet. Anybody else having problems today?

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-----------------------| --> Vonage V-Portal --> Phone line


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seeker_ktf
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PostPosted: Mon Oct 17, 2005 7:20 pm    Post subject: Reply with quote Back to top

Yes. I've had problems with CID going out for the last three days. I have rebooted (RTP300) several times now. Before that it was fine. The 0xFFFFFCC000000000 fix seems like somehting I'd like to try, but exactly who do I call to aske them to change the cadence? I haven't always had the best luck communicating with tech support, but I'll try. Do I talke to the "Features" person or...?

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aaron59
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PostPosted: Tue Oct 18, 2005 10:35 am    Post subject: Reply with quote Back to top

seeker_ktf wrote:
Yes. I've had problems with CID going out for the last three days. I have rebooted (RTP300) several times now. Before that it was fine. The 0xFFFFFCC000000000 fix seems like somehting I'd like to try, but exactly who do I call to aske them to change the cadence? I haven't always had the best luck communicating with tech support, but I'll try. Do I talke to the "Features" person or...?


I called Vonage Customer Service today and was transferred to 2nd level support. I was told that there are eight (Cool ring cadences for each account, numbered [0] --> [7]:
Ring Cadence[0], Ring Cadence[1], .... Ring Cadence[7].

I got my Ring Cadence [1] changed from FFFFF00000000000 to FFFFFCC000000000 first. The callerid problem was fixed but the ring did not seem normal anymore. The phone would ring with one long ring followed by a short ring; then repeating the pattern.

Then I got the Ring Cadence[1] changed to FFFFFC8000000000 . The callerid continued to work and my ring became more normal - long ring followed by long rings.

Thanks to all of you for helping solve this issue.

Regards,
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Mr_Sorento
Vonage Forum Senior
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Joined: Sep 19, 2005
Posts: 122
Location: Illinois

PostPosted: Tue Oct 18, 2005 4:02 pm    Post subject: Reply with quote Back to top

Just a follow-up on my "No Caller-ID" problem (up above). I power-cycled my RTP300 and now my Caller ID is back along with normal rings. I hope this doesn't become the norm.

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-----------------------| --> Vonage V-Portal --> Phone line


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