Anyone else having trouble with Caller ID?

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

Having gone through 3 damaging hurricanes last year, I sympathize with those of you in south Florida, and commend Vonage and the ISPs for maintaining phone service down there. Nevertheless, I think a mild fit over Caller ID is in order here. It's just been too long, and CID is very important to a lot of people.

Posts: 17 · Posted: Fri Oct 28, 2005 8:57 pm Post subject:

I think my caller ID has been down for at least 1 week maybe two. I have tried every power cycle in the book and it is a no go. Vonage technical support told me it was a firmware issue and should be resolved soon. That was 5 days ago.

Posts: 9 · New Forum Member Joined: Oct 22, 2005 Posts: 9

I've been w/o Caller ID for 3 weeks now and it FINALLY started working today. Call waiting Caller ID still doesn't work though..........

Anyone else's Caller ID problems been corrected?

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ISP: Comcast Cable
Phone adapter: Linksys RTP 300

Posts: 3 · New Forum Member Joined: Oct 17, 2005 Posts: 3

Nope. Caller ID is still hit or miss (mostly miss) and call waiting Caller ID doesn't work either. Of the eight phone drops in the house, I've got 6 phones attached. I read in one of the posts that maybe it could be contributed to a low voltage issue not able to drive that many devices. Next I'm going to unplug a few and see if that changes anything. (But it's worked for 10 years before with SBC so it should work with Vonage too)

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Router/Phone Adapter: WRTP54G (1.00.52)
ISP Comcast
Download 6,344,832 bps
Upload 345,344 bps
QOS 99%
RTT 19 ms
MaxPause 47 ms
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Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

I noticed that in my house the number of phones on the line and whether or not the ringers were enabled did make a difference. Unfortunately, the difference wasn't consistent, and the CID service remained sporadic.

Posts: 164

utone wrote:

Call waiting Caller ID still doesn't work though.........

my experience from yesterday was I called Vonage C/S but while waiting on hold for 5-10 minutes, as I was told, I decide to call from my cell and CID/CW worked! After I get runaround and lame excuses from C/S I reboot router- two minutes like recording says- and try again and CID works once. Later in evening two calls come in with CID w/o rebooting. This whole situation is hit or miss.

Question for the techies is why would CID only work once on power cycle?

Posts: 11 · Vonage Forum Associate Joined: Sep 22, 2005 Posts: 11

I just got off the phone with tech support and the guy said that the caller id issue is due to a firmware update that they sent out on 10/13. He said that they should have this fixed early next week.

Posts: 48 · Full Forum Member Joined: Sep 22, 2005 Posts: 48

lzicc wrote:

I just got off the phone with tech support and the guy said that the caller id issue is due to a firmware update that they sent out on 10/13. He said that they should have this fixed early next week.

Yes, that is good news. That bad news is that's the same thing the tech told me a week and a half ago... Brick wall

Posts: 11 · Vonage Forum Associate Joined: Sep 22, 2005 Posts: 11

I know what you mean seeker. I am just glad that they are aware of the issue, know what caused it and are trying to fix it. Hopefully it won't be much longer. I never realized how much I counted on the caller id.

Posts: 132 · Vonage Forum Senior Joined: Aug 16, 2005 Posts: 132

Being without CID would stink.

I've posted this on another thread... I'd hate to say it as I'll probably jinx myself, but my CID, CWCID, CID on forwarded/SimulRing calls to cell, VM, stutter tone, etc. have been working fine 100% with my RTP300 and .52 FW and 3 Uniden Tru88xx sets (no home wiring or custom setttings (DTMF or others) from Vonage CS).

Modem -> RTP300 w/ 1 line to Uniden base -> Wireless router with PCs & laptops.

I hope .55 FW corrects it 100% for all of us since the failure is random.

JINX!