Anyone else having trouble with Caller ID?

Posts: 2 · New Forum Member Joined: Aug 05, 2005 Posts: 2

I'm having the same problem, just shows "incoming call," no data ever shows. Started around 3 days ago, I tried rebooting RTP300, and it seemed to work the last 2 days, but even rebooting didn't work today. Anyone able to fix the problem by calling tech support?

Posts: 1389 · Posted: Tue Oct 18, 2005 4:27 pm Post subject:

From my experience it is not a common occurance, but I am just one person.

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

GIddyUp15 wrote:

I'm having the same problem, just shows "incoming call," no data ever shows. Started around 3 days ago, I tried rebooting RTP300, and it seemed to work the last 2 days, but even rebooting didn't work today. Anyone able to fix the problem by calling tech support?

They haven't fixed mine yet, and I haven't taken the time to call them and ask for the ring cadence fix. Please call and complain. They need to hear it over and over until they get with it.

Posts: 48 · Full Forum Member Joined: Sep 22, 2005 Posts: 48

It's very consistent for me. When I reboot my router, the Caller ID works exactly one time and then stops again.

Posts: 34 · Vonage Forum Junior Joined: Sep 07, 2005 Posts: 34

I'm seeing the same problem, and looking at the date of the first post in this thread, the timing suggests it's the same issue. Has Vonage made any official statement regarding this apparent Caller ID outtage?

I suppose I could accept having to experiment with "ring cadences" if I was able to do so through the Vonage Control panel, but I really would rather not have to call Vonage tech support for each attempt.

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

Djinn wrote:

I suppose I could accept having to experiment with "ring cadences" if I was able to do so through the Vonage Control panel, but I really would rather not have to call Vonage tech support for each attempt.

Just so.

Posts: 159 · Vonage Forum Master Joined: Aug 05, 2005 Posts: 159

Regarding Ring Cadences, here is what I have experienced so far.

The original RTP300 ring cadence is/was:
0x00000FFC00000000

Changing the primary to 0xFFFFFC0000000000 which is actually defined as (Ring cadence 2 in the RTP300 but not used) seems to helps make a normal ring length in sync with what the caller hears at the same time. For me, this option gave me a normal ring cadence but broke my caller ID after the first call was received after a reboot.

Finally, I asked Vonage to set my ring cadence to 0xFFFFFCC000000000 which seems to give me a normal ring plus working caller id.

To summarize:

1. 0x00000FFC00000000 (original)
2. 0xFFFFFC0000000000 (fixed normal ring, broke callerid)
3: 0xFFFFFCC000000000 (addresses normal ring and callerid)

That's been my experience anyway. I am interested in 0XFFFFFC8000000000 as aaron59 mentioned. But for now #3 seems to work great for me.

Posts: 34 · Vonage Forum Junior Joined: Sep 07, 2005 Posts: 34

So why is it that very few people were experiencing this problem before last Friday?

Posts: 159 · Vonage Forum Master Joined: Aug 05, 2005 Posts: 159

Firmware may have changed behavior I am guessing.

Posts: 48 · Full Forum Member Joined: Sep 22, 2005 Posts: 48

Well, I tried the phone help but I got tired of waiting on hold. I sent an email asking for a change to FFFFFC8000000000. I'll let post my results (if I get any). The story is that a new firmware comes out tomorrow... maybe that will fix the problem anyway.