Anyone else having trouble with Caller ID?

Posts: 2257 · Posted: Tue Dec 06, 2005 4:04 pm Post subject:

VonageTPA wrote:

yep, it's working now, so it seems. The last 10 incoming calls had Caller ID, so we'll see what happens. Still surprised we've not seen a firmware update out by now. Does anyone have any info on any future firmware updates coming out?

Based on your experience, I called CS. First, there are WAY too many options, but after getting through about 5 levels of menu, a HUMAN BEING actually answered INSTANTLY. Way to go, Vonage!

Anyway, the rep was very nice, very helpful, and said that there was an easy fix to patch until the new firmware came out.

He asked me how many phones I had, and whether I used house wiring. I answered 2 phones and yes to the house wiring. (tappety tappety tap) "OK."

He changed something, which took like 10 seconds, and asked me to restart the adapter and he'd call back in 2-3 minutes. I restarted the adapter, and had a few "ohcrap" moments while the adapter struggled to reacquire, dropped the phone light, brought it back up, etc. It came up after an extra minute or so, and he called back right on schedule.

He called me three times, and I got clean Caller ID each and every time. I don't know what he changed - I didn't ask.

I do know that I did not get a firmware update, but some form of configuration setting. But it worked, and Level 1 seems to have it in their scripts now. The entire process took maybe 5 minutes.

PS: I asked about the firmware release date. He said that the CURRENT schedule, with no promises, was to have the new release out on the 16th December.

This is for a WRTP54G, but the RTP300 seems to release firmware on or around the same dates.

Posts: 4 · New Forum Member Joined: Dec 01, 2005 Posts: 4

Hi everybody with caller ID problems. Unfortunetly, I haven't had the time to actually call CS due to not being home for the past few weeks, but I've been following this topic.

I had emailed CS last week and got a reply that they did make some changes. After power-cycling and calling in a few times, it worked, then stopped.

Deciding to try logging onto the device using the "default" IP (192.168.15.1) address...er...the address is not found.

Anyone?

Ambit DOCSIS Cable Modem, Speedstream Router/WAP with print server, Linksys RTP300, accessing through a Mac running 10.4.3 using Safari and Firefox.

Posts: 1 · New Forum Member Joined: Dec 08, 2005 Posts: 1

Ok, seems as though I am having the same problem. No caller id on any phone. I emailed Vonage and they stated that they did a config change on the router. I rebooted and still have the problem. It seems as though they won't answer emails now.

What is the number to call CS? Maybe I will have better luck with that. The wife wants to switch back to Bell but I would rather not since they have raised my rate three years in a row.

Posts: 2257 · Posted: Thu Dec 08, 2005 2:41 pm Post subject: Re: Caller ID Problems

68Coupe wrote:

Ok, seems as though I am having the same problem. No caller id on any phone. I emailed Vonage and they stated that they did a config change on the router. I rebooted and still have the problem. It seems as though they won't answer emails now.

What is the number to call CS? Maybe I will have better luck with that. The wife wants to switch back to Bell but I would rather not since they have raised my rate three years in a row.

1-VONAGE-HELP (1-866-243-4357)

(on the Vonage home page, click "Contact us" at the bottom of the page)

Posts: 277 · Posted: Thu Dec 08, 2005 2:49 pm Post subject:

Andi wrote:

]Deciding to try logging onto the device using the "default" IP (192.168.15.1) address...er...the address is not found.

Anyone?

Ambit DOCSIS Cable Modem, Speedstream Router/WAP with print server, Linksys RTP300, accessing through a Mac running 10.4.3 using Safari and Firefox.

Is your PC plugged into the Speedstream or to the Vonage router? You'll only be able to access the Vonage router through 192.168.15.1 if your PC is plugged directly into one of its LAN ports. There IS another different way to access it if you're connected to the Speedstream instead, but its a little more complex. Let us know.

Posts: 49 · Full Forum Member Joined: Nov 15, 2005 Posts: 49

My thought is that for a firmware update to fix this they will have to add configuration settings asking such things as the number of phones, use of house wiring, etc. or at least give the user something to tweak to their particular phone network situation.

My CID usually works, but I hear about it when it doesn't. My wife likes to know who is calling....

Posts: 4 · New Forum Member Joined: Jul 04, 2005 Posts: 4

I just got of the phone with tech support. This is the second time they have had to fix my Caller ID in two weeks time. Hopefully this time is for good. Still on 1.00.55 firmware.

I asked about when the new version was comming out. He said the newer firmware was now in final stages of testing. I asked hime what version number it was and he said it was going to be 1.00.61 or 1.00.66. He couldn't say for sure when it would be released.

Posts: 2257 · Posted: Thu Dec 08, 2005 10:13 pm Post subject:

galfert wrote:

I just got of the phone with tech support. This is the second time they have had to fix my Caller ID in two weeks time. Hopefully this time is for good. Still on 1.00.55 firmware.

I asked about when the new version was comming out. He said the newer firmware was now in final stages of testing. I asked hime what version number it was and he said it was going to be 1.00.61 or 1.00.66. He couldn't say for sure when it would be released.

You heard final stages of testing, I heard the 16th December - either way it'll be here soon. Dunno whether to be hopeful or scared. Wink

Posts: 4 · New Forum Member Joined: Dec 01, 2005 Posts: 4

DallasFlier wrote:

Andi wrote:

]Deciding to try logging onto the device using the "default" IP (192.168.15.1) address...er...the address is not found.

Anyone?

Ambit DOCSIS Cable Modem, Speedstream Router/WAP with print server, Linksys RTP300, accessing through a Mac running 10.4.3 using Safari and Firefox.

Is your PC plugged into the Speedstream or to the Vonage router? You'll only be able to access the Vonage router through 192.168.15.1 if your PC is plugged directly into one of its LAN ports. There IS another different way to access it if you're connected to the Speedstream instead, but its a little more complex. Let us know.

Mac is plugged into the Speedstream router, another Mac is wireless into the Speedstream router, as well as a parallel printer into parallel port (which is one of the reasons I have it set up this way). So, Ambit Cable Modem to Speedstream Router, with one mac on a network port, one mac wirelessly, and our favorite Linksys RTP300 all plugged into the Speedstream Router.

Thanks!

Posts: 3 · New Forum Member Joined: Nov 14, 2005 Posts: 3

what about CID going outbound? When I call someone else, my number shows on their CID but not my name. Is that how it works with Vonage or should my name show too?