Anyone else having trouble with Caller ID?

Posts: 1389 · Posted: Tue Nov 29, 2005 2:19 pm Post subject:

I always use the dslreports@vonage.com email address as it usually gets a reply within 24 hours.

Posts: 10 · Vonage Forum Associate Joined: Nov 20, 2005 Posts: 10

Strangely, my CID is now working. I swapped telephones (went to a VTech i5855 expandable system) and it works fine. I haven't tried swapping the old phone in to see if it is just funky, but it seems that all is well.

Posts: 57 · Full Forum Member Joined: Feb 23, 2005 Posts: 57

Mr_Sorento wrote:

Going on 2 weeks now and have had several reboots and even some updates pushed to it by Vonage and it still works like a champ!!! YAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Try it, you'll like it!

re: The Caller ID settings Mr. Sorento gave me - A Vonage tech said they were incorrect (but implied they were close) and said he made "other changes."

Those "other changes" and thanks to Mr. Sorento's clues have re-enabled my caller ID successfully.

I just with the rep told me what those changes were. I've got other RTP300s with the same problem. & as far as I know, he could have just been BSing me.

Posts: 1 · New Forum Member Joined: Dec 01, 2005 Posts: 1

I am a new Vonage user that was having caller ID problems from the start. I was using the Linksys RTP300 and I found the problem mentioned in the Vonage forums. I tried to use the Vonage trouble shooting pages but all they kept telling me was to call customer service. I called tech support last night, explained my problem to the low level tech support person. He put me on hold and without waring I was transferred to level 2 tech support. I explained my problem, this tech said he would push out a fix and that I should reboot in a minute and he would call me back. I rebooted and he called back and CID was working.

Posts: 350 · Vonage Forum Evangelist Joined: Dec 04, 2005 Posts: 350

seeker_ktf wrote:

I'm not a phone tech, but a broadband phone company with a million+ customers should know what the "standard" ring cadences and phone voltages should be. I don't know what the standards are, but I bet they've been in place for 20 years or more by know.

The "standard" isn't one descrete value for each possible parameter. Its actually a range. In the PSTN world, you will see slight differences in on hook voltages, line resistance, ring voltage, ring cadences, and more on different LECs (local exchange carriers), different switches, even further distances from the CO.

Believe it or not, you do see problems such as these with PSTN too. The only difference is if you call the PSTN companies, pretty much if you have a dialtone, then they tell you that there isn't anything wrong and to have a nice day.

Posts: 30 · Vonage Forum Junior Joined: Nov 20, 2005 Posts: 30

Since the new thread I started yesterday on this topic has been locked, I'm back to this thread.

I am trying to get a sense for how many users are still experiencing intermittent CallerID problems. For those of us who haven't been successful in achieving 100% performance, what's the next step? Is Vonage planning a f/w upgrade designed to fix it? Or, should we continue to call CS and have them tweak each of the 5-6 parameters that seem to play a role in the problem? Or, should we just forget about it and move on to more important things in life, such as seeking world peace?

Posts: 1715 · Posted: Mon Dec 05, 2005 4:39 pm Post subject:

Well, add me to the list of people who are experiencing caller ID failures... Seemed like things were working fine when everyone else was having problems, but now my caller ID's not working either. 2 phones directly connected to the Vonage box, no inside wiring used. Ugh.

** UPDATE: For kicks, I called up Vonage tech support, waited a whole 30 seconds on hold and reached a tech who said they thought the CallerID problems were resolved. He filed an engineering ticket on it, telling me they'd e-mail back in 12-24 hrs. About 10 minutes later, I got a call from a different Vonage rep. They changed a few variables, Ringer cadence included. Very encouraging. This is a huge improvement over the Vonage tech support that I used to see when I first joined Vonage.

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

VonageTPA wrote:

Well, add me to the list of people who are experiencing caller ID failures... Seemed like things were working fine when everyone else was having problems, but now my caller ID's not working either. 2 phones directly connected to the Vonage box, no inside wiring used. Ugh.

** UPDATE: For kicks, I called up Vonage tech support, waited a whole 30 seconds on hold and reached a tech who said they thought the CallerID problems were resolved. He filed an engineering ticket on it, telling me they'd e-mail back in 12-24 hrs. About 10 minutes later, I got a call from a different Vonage rep. They changed a few variables, Ringer cadence included. Very encouraging. This is a huge improvement over the Vonage tech support that I used to see when I first joined Vonage.

Well, don't keep us hanging. Did that fix it?

Posts: 159 · Vonage Forum Master Joined: Aug 05, 2005 Posts: 159

Yikes, I haven't been checking this forum lately but I was just wondering if it's time to upgrade my firmware from 1.00.47 where my callerid is working... Apparently not... Smile

Posts: 1715 · Posted: Mon Dec 05, 2005 10:35 pm Post subject:

yep, it's working now, so it seems. The last 10 incoming calls had Caller ID, so we'll see what happens. Still surprised we've not seen a firmware update out by now. Does anyone have any info on any future firmware updates coming out?