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brattosa
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Joined: Jul 30, 2005
Posts: 16

PostPosted: Thu Oct 13, 2005 1:48 pm    Post subject: Incoming calls in 614 area code ring busy Reply with quote Back to top

Just spoke with Customer Service and incoming calls within the 614 area code are ringing busy. Outbound calls are able to be placed without issue. This is a "known issue" and their engineers are working on a solution. There was no ETA for repair.

Of course, there are "No service announcements at this time."

For what it's worth....... Confused
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energyx
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Joined: Jan 27, 2005
Posts: 52
Location: Columbus, OH

PostPosted: Thu Oct 13, 2005 3:04 pm    Post subject: Reply with quote Back to top

Been there since yesterday. They even sent a new device overnight, so I must have been one of the first to call. It's not everyone in 614, two co-workers are working fine. They have until tomorrow morning and I'm crawling back to SBC. The wife is not happy to say the least.
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energyx
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PostPosted: Thu Oct 13, 2005 7:31 pm    Post subject: Reply with quote Back to top

24+ hours and still no incoming calls! HOW IS THIS ACCEPTABLE?
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LuisPR
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Joined: Oct 08, 2004
Posts: 292

PostPosted: Thu Oct 13, 2005 7:39 pm    Post subject: Reply with quote Back to top

energyx wrote:
24+ hours and still no incoming calls! HOW IS THIS ACCEPTABLE?
With you playing that percussion so loud, you probably did not hear the phone ring.
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energyx
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PostPosted: Thu Oct 13, 2005 7:42 pm    Post subject: Reply with quote Back to top

LuisPR wrote:
With you playing that percussion so loud, you probably did not hear the phone ring.


That would be cowbell Wink
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brattosa
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Vonage Forum Associate


Joined: Jul 30, 2005
Posts: 16

PostPosted: Thu Oct 13, 2005 8:59 pm    Post subject: Reply with quote Back to top

Just bugged Customer Service again and "Mike" confirmed that the issue surfaced sometime yesterday and that they're down to working with local carriers. There is still no ETA for repairs. Mike said that all of the 614 area code is being effected and that they are hoping to have it resolved sometime tonight.

Keep the ol' fingers crossed. Wink
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energyx
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PostPosted: Thu Oct 13, 2005 9:19 pm    Post subject: Reply with quote Back to top

brattosa wrote:
Mike said that all of the 614 area code is being effected and that they are hoping to have it resolved sometime tonight.

Keep the ol' fingers crossed. Wink


I know of at least two people with Vonage in 614 and they are both working fine. If it was the entire area code, they would have had it fixed by now.
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brattosa
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Posts: 16

PostPosted: Thu Oct 13, 2005 9:27 pm    Post subject: Reply with quote Back to top

energyx wrote:
brattosa wrote:
Mike said that all of the 614 area code is being effected and that they are hoping to have it resolved sometime tonight.

Keep the ol' fingers crossed. Wink


I know of at least two people with Vonage in 614 and they are both working fine. If it was the entire area code, they would have had it fixed by now.


Relax, bud... I don't work for Vonage and it's not my fault yer' phone ain't ringing. If you want to gripe at someone, call Customer Service. I was just passing the word that I got from them as a PSA.

<sarcasm> Besides, I'm sure that they're just sitting around with their feet propped up waiting for the 36-hour mark to pass before they look at the problem. </sarcasm>
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energyx
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PostPosted: Fri Oct 14, 2005 7:39 am    Post subject: Reply with quote Back to top

We're at 36 hours now. Maybe they'll look into the problem?
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KDWycha
Vonage Forum Evangelist
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Joined: Jan 19, 2005
Posts: 605
Location: Tampa, Florida USA (813)

PostPosted: Fri Oct 14, 2005 9:55 am    Post subject: Reply with quote Back to top

I would just like to say that my telephone is ringing just fine in 813 (Tampa) Very Happy Also I added a new spooky halloween ringer to my vtech Very Happy


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