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radio
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PostPosted: Sat Oct 15, 2005 4:37 pm    Post subject: Reply with quote Back to top

Well, mine has stopped again. An interesting -- and likely coincidental -- thing about it, all the calls we can find this happening on are from cell phones. The call that seemed to work yesterday was from a landline. Will call Vonage and see what happens.
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ArnB
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PostPosted: Mon Oct 17, 2005 7:58 am    Post subject: Reply with quote Back to top

Stopped here again, sometime yesterday (Sunday afternoon).

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radio
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PostPosted: Tue Oct 18, 2005 9:42 am    Post subject: Reply with quote Back to top

Spent some time on Saturday evening on the phone with Vonage. Tried all kinds of thing from activating/deactivating voicemail to changing the phone port on the PAP2. Nothing seemed to work so they escalated my ticket to engineering. Oddly enough 2 minutes after I got off the phone with the rep and went to delete his test messages from the phone, there was a stutter tone! Hasn't worked since, though.

He indicated that it looked like the script being generated on my account by the voicemail system appeared to be corrupt and not executing properly but didn't have an idea why or a fix. We'll see what engineering comes up with.
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ArnB
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PostPosted: Tue Oct 18, 2005 8:08 pm    Post subject: Reply with quote Back to top

Hi radio
It may be useful to determine what if anything our accounts share in common. About the only thing that varies on my account is that is was ported from Verizon. I also heard the story about "wrong scripts being generated". If that's true why are only two of us noticing the problem?

BTW does your stutter tone return after listening to a message?

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radio
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PostPosted: Fri Oct 21, 2005 3:02 pm    Post subject: Reply with quote Back to top

I also ported from Verizon but that was better than 6 months ago and this problem started recently. As of yesterday it worked but I'll have to give it more time.

As for the stutter returning when I deleted the message, after I hung up with the rep and deleted his 2 test messages there was indeed a stutter tone. Went away after hanging up and picking up the line again. Weird!

As for other info: I have Adelphia Powerlink and a Motorola 4100, too. It runs to a Belkin wireless router to which the PAP2 is connected along with 3 computers. The wireless is used only occassionally with our laptop but when I was buying a router I figured I might as well get wireless in case we decied to go more to that down the road.
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pianotech
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PostPosted: Mon Oct 24, 2005 6:49 am    Post subject: Reply with quote Back to top

Was there ever a resolution posted for this? At first it worked fine, but now there is no stutter tone and the PAP2 light doesn't blink indicating a voice mail. Like others, if I call in and start listening to the vm and then hang up, then the stutter tone returns. Even so, the light on the adapter doesn't flash.

Was a fix ever posted for this?

Thanks!
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ArnB
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PostPosted: Mon Oct 24, 2005 6:09 pm    Post subject: Reply with quote Back to top

No resolution posted AFAIK.

My voice mail seems to be functioning properly at this time. Over and out -- until the next code change wrecks my phone service.

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pianotech
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PostPosted: Mon Oct 24, 2005 6:10 pm    Post subject: Reply with quote Back to top

It's been 2 days since I emailed customer service about it and I still haven't heard back yet. Rolling Eyes
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radio
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PostPosted: Wed Oct 26, 2005 11:08 am    Post subject: Reply with quote Back to top

Well, while I'm sorry this happening to anyone I must say I'm glad there's not only 2 of us with this issue. I wonder how many others it's happening to?

In my case, still no solution. Sometimes it works. Sometimes it doesn't. But I can tell you indeed that cell phone calls DO NOT activate a stutter tone when they leave a message. The few messages we've received that did work properly have been from POTS or standard phone service.

Might have to call Vonage again and see if I can jumpstart this thing.
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radio
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PostPosted: Wed Nov 02, 2005 3:46 pm    Post subject: Reply with quote Back to top

Well, it seems to be working since about Sunday night/Monday. Have had no word from Vonage (email or otherwise) as to what they've done or if they feel if it is fixed.
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