911 Info Erased, Now Cannot Activate

Posts: 57 · Full Forum Member Joined: Feb 23, 2005 Posts: 57

I've had my 911 addressing set up for almost a year now on one line and several months on another.

When visiting my dashboard and going into features today I noticed it says "Activate 911..." on the lines I have already activated 911 on.

Well, I figured maybe they are doing an upgrade and I need to resubmit...

I resubmit the information and after submission it reads "Error, please try again later."

This is extremely poor and dangerous practice - Vonage never notified me that i had needed to reactivate my lines and now I am unable to reactivate my lines for 911.

Posts: 1389 · Posted: Thu Oct 13, 2005 9:11 am Post subject:

Your address etc is no longer there?

Posts: 52 · Posted: Thu Oct 13, 2005 10:06 am Post subject:

I'm having the exact sam problem. That and a fast busy on all incoming calls.

Posts: 42 · Full Forum Member Joined: Sep 27, 2005 Posts: 42

Same here. I try to activate it and then it gives me a page to verify my info. I click submit and then it errors out. What's going on!!!!!!!!???? I tried calling 911, after it rang about 10 times, it connected me to 911 service in Miramar!!!!! That's like an hour's drive from my house.

Posts: 19 · Vonage Forum Associate Joined: Sep 08, 2005 Posts: 19

Same problem for me, too. My dashboard wants me to activate 911 but then errors. Vonage, don't play around with this. Fix it quickly.

Posts: 57 · Full Forum Member Joined: Feb 23, 2005 Posts: 57

This issue is critical. I recommend if any Vonage techs are reading this they take a look at this issue immediately. I won't be able to call Vonage CS until tonight.

Here is the problem:
1. My 911 address information is saying it is not activated even though it has been for 9-12 months.
2. It gives me the option to 'Activate Now'
3. I confirm the address information in there.
4. I submit.
5. Error reads: Sorry, an error has occurred. Please try again later.

I have attempted this about 6-7 times over the past 24 hours. Per the above posts it seems there are lot of people affected by this.

Posts: 233 · Posted: Thu Oct 13, 2005 12:53 pm Post subject:

I just checked mine and it seemed it was still there. Is Vonage's servers regionalized?

Posts: 42 · Full Forum Member Joined: Sep 27, 2005 Posts: 42

Update:

I called Cust. Svc. and the lady re-entered my information and a few min later, I got an email saying that 911 svc. had been requested. About an hour later, I got another email saying that 911 dialing is now active.

I'm just glad I noticed this on my Features page... I think Vonage should send a broadcast msg about this issue for those who do not routinely log into their dashboard/features page!

Posts: 57 · Full Forum Member Joined: Feb 23, 2005 Posts: 57

caralmar wrote:

Update:

I called Cust. Svc. and the lady re-entered my information and a few min later, I got an email saying that 911 svc. had been requested. About an hour later, I got another email saying that 911 dialing is now active.

I'm just glad I noticed this on my Features page... I think Vonage should send a broadcast msg about this issue for those who do not routinely log into their dashboard/features page!

I completely agree. Not a good thing that happened.

Luckily I am once again able to submit my information again. I have confirmations back that 911 is now activated again.

Still doesn't explain what happened in the first place, but at least I'm up & going again. I can feel a little more at ease...

Posts: 1389 · Posted: Thu Oct 13, 2005 1:48 pm Post subject: Easy way to check...

Dial 933 from your Vonage line and it will tell you if it is enabled or not.